Troubleshooting - Comcast XfINITY User Manual

If you need additional support, go to comcast.com/digitalnow or call 1-888-634-4434.
XDTA OOBE SIK 1010.indd 5

Troubleshooting

If the remote control does not work:
• Make sure the batteries are inserted correctly.
• Make sure your remote can "see" the front of the DTA (or the front of the
Remote Control Signal Receiver).
• If you are using the Remote Control Signal Receiver, make sure it is
connected firmly to the DTA.
If there is no light illuminated on the front of the DTA:
• Make sure the power cord is attached to the DTA and plugged into a live
electrical outlet.
If there is no picture on the TV and the light on the DTA is
blinking:
• Make sure you have contacted Comcast to activate the DTA.
• Wait a few minutes. If the light is still blinking, call Comcast at 1-888-634-
4434.
If there is no picture on the TV and the light on the DTA is
solid:
• Make sure the TV and DTA are both set to the same channel (both 3, or
both 4).
• Try switching the TV and DTA to other channel (3 or 4).
• If you're also connected to a VCR, make sure the VCR is turned on.
• Make sure the DTA is connected directly to the cable wall outlet.
• Make sure all the cables are firmly connected.
If the audio is in a language you don't expect to hear:
• You may have accidently changed it to an alternate language option. Press
the LANG button on your remote control one or two times.
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