Troubleshooting - Napoleon BILEX485 Manual

Troubleshooting

Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Flames lift away from
burner, accompanied
by the smell of
gas, and possibly
difficulties in lighting.
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Main burner will not
light with the igniter,
but will light with a
match.
Humming regulator.
N415-0271-AU JAN 24.18
Possible Causes Solution
For Universal Liquefied Ensure lighting procedure is followed carefully.
Petroleum Gas - improper All gas grill valves must be in the off position
lighting procedure. when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
For natural gas - Pipe must be sized according to installation code.
undersized supply line.
For both gases - improper Preheat grill with both main burners on high for 10
preheating. to 15 minutes.
Sear plates installed Ensure sear plates are installed with the holes
incorrectly. towards the front and the slots on the bottom. See
assembly instructions.
Improper preheating. Preheat grill with both main burners on high for 10
to 15 minutes.
Excessive grease and ash Clean sear plates and drip pan regularly. Do not
build on sear plates and in line pan with aluminum foil. Refer to cleaning
drip pan. instructions.
Possible spider web or Thoroughly clean burner by removing. See general
other debris, or improper maintenance instructions. Open air shutter
air shutter adjustment. slightly according to combustion air adjustment
instructions. (This must be done by a qualified gas
installer.)
Improper air shutter Close air shutter slightly according to combustion
adjustment. air adjustment instructions. (This must be done by
a qualified gas installer.)
Dead battery / or installed Replace with premium heavy duty battery.
incorrectly.
Loose electrode wire or Check that electrode wire is firmly pushed onto
switch terminal wires. the terminal on the back of the igniter. Check that
the lead wires from the module to the ignition
switch (if equipped) are firmly pushed onto their
respective terminals.
Lifting flames on burner. Close air shutter slightly - see previous problem.
Jet-fire outlet is dirty or Clean jet-fire outlet with a soft bristle brush.
clogged.
Normal occurrence on hot This is not a defect. It is caused by internal
days. vibrations in the regulator and does not affect the
performance or safety of the gas grill. Humming
regulators will not be replaced.
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