Frequently Asked Questions - Tailwind iQ3 User Manual

TAILWIND iQ3 USER MANUAL

FREQUENTLY ASKED QUESTIONS

MORE FAQ'S CAN BE FOUND HERE:
WWW.GOTAILWIND.COM/INSTALLATION
HOW ACCURATE IS THE AUTO-OPEN FEATURE AND HOW CLOSE DO I NEED TO BE TO
MY GARAGE TO GET IT TO WORK? THE AUTO-OPEN IS MUCH MORE ACCURATE THAN
OTHER SOLUTIONS THAT RELY ON GEO-FENCES. USING GEO-FENCES CAN (BUT NOT
ALWAYS) RESULT IN DELAYS UP TO 10 MINUTES FOR AUTO-OPEN IN OUR TESTING EX-
PERIENCE, SO WAITING IN YOUR DRIVEWAY FOR A FEW MINUTES FOR THE GARAGE
DOOR TO OPEN ISN'T REALLY THAT PRACTICAL.
TAILWIND IS THE ONLY SOLUTION ON THE MARKET WHERE YOU ACTUALLY TEACH
THE SYSTEM THE EXACT GPS COORDINATES OF YOUR GARAGE DURING SETUP. THE
SYSTEM THEN USES THE GPS ON YOUR MOBILE PHONE IN THE SAME WAY AN AU-
TOMOTIVE NAVIGATION APP DOES. THIS ALLOWS THE SYSTEM TO KNOW YOUR DIS-
TANCE FROM YOUR GARAGE WITH FAIRLY HIGH ACCURACY AND THUS PROVIDES A
MUCH MORE CONSISTENT EXPERIENCE FOR THE AUTO-OPEN FEATURE. YOU CAN
SET THE DISTANCE ANYWHERE FROM 50 FEET TO 750 FEET IN THE MOBILE APP, AND
IT IS GENERALLY ACCURATE TO WITHIN ABOUT 20 FEET DEPENDING ON YOUR MO-
BILE PHONE'S GPS PERFORMANCE.
CAN THIS ALERT ME IF I HAVE LEFT THE DOOR OPEN AFTER I LEAVE?
IT WILL ACTUALLY CLOSE THE DOOR IF YOU FORGET (IF YOU TURN THIS FEATURE
ON). SO IT DOESN'T NEED TO ALERT YOU IF YOU LEAVE HOME AND FORGET TO
CLOSE YOUR GARAGE - IT ACTUALLY CLOSES THE DOOR AND THEN SENDS YOU A
NOTIFICATION THAT TAILWIND CLOSED THE DOOR FOR YOU. IF YOUR VEHICLE DOES
NOT HAVE BLUETOOTH YOU CAN PURCHASE THE VERSION OF THIS PRODUCT THAT
COMES WITH A VEHICLE SENSOR AND YOU'LL HAVE THIS FEATURE EVEN THOUGH
YOU DON'T HAVE BLUETOOTH IN YOUR VEHICLE. YOU CAN FIND THAT VERSION HERE
HTTP://A.CO/D/1MF4M3D
DOES THIS WORK WITH SECURITY 2.0 GARAGE DOOR OPENERS? THE SHORT AN-
SWER IS YES. THERE IS AN ADAPTER THAT ALLOWS IT TO WORK WITH SECURITY 2.0
GARAGE DOOR OPENERS. PLEASE CONTACT US AT SUPPORT@GOTAILWIND.COM
FOR DETAILS.
WWW.GOTAILWIND.COM/INSTALLATION
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