Troubleshooting - Tailwind iQ3 User Manual

TAILWIND iQ3 USER MANUAL

TROUBLESHOOTING

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NOT RECEIVING NOTIFICATIONS? THIS CAN HAPPEN UPON INITIAL SETUP ON
OCCASION, BUT IS USUALLY CAUSED WHEN USING THE SAME ACCOUNT
CREDENTIALS TO LOG IN ON MORE THAN ONE PHONE. THE GENERAL RULE IS ONE
SET OF CREDENTIALS PER PHONE / TABLET. IF YOU WANT TO GRANT ACCESS TO
OTHERS, SET THEM UP AS SUB-USERS. TO GET NOTIFICATIONS WORKING PLEASE
FOLLOW THESE STEPS:
1. MAKE SURE YOU HAVE GIVEN THE APP PERMISSION TO SEND YOU
NOTIFICATIONS. THIS WILL BE UNDER "SETTINGS" IN YOUR PHONE.
2. UNDER "NOTIFICATIONS" IN YOUR TAILWIND APP, MAKE SURE NOTIFICATIONS
ARE TURNED ON.
3. LOG OUT OF THE APP AND LOG BACK IN.
AUTO OPEN / AUTO CLOSE NOT WORKING?
1. BE SURE YOU'VE WATCHED, AND CAREFULLY FOLLOWED THE STEPS IN OUR "VE-
HICLE SENSOR SETUP" VIDEO
2. MAKE SURE BLUETOOTH IS TURNED ON IN YOUR PHONE SETTINGS.
3. MAKE SURE YOU'VE GIVEN THE TAILWIND APP PERMISSION TO ALWAYS TRACK
YOUR LOCATION. OFTEN WE FIND USERS HAVE SELECTED THE "WHILE IN USE" OP-
TION, WHICH WILL NOT ALLOW THIS FEATURE TO WORK PROPERLY.
4. MAKE SURE YOUR SENSOR IS TURNED ON (PRESS AND HOLD POWER BUTTON
FOR 2 SECONDS - IF LED FLICKERS, THE SENSOR JUST TURNED ON. IF LED GIVES
ONE SOLID FLASH, IT JUST TURNED OFF.
5. MAKE SURE YOUR SENSOR IS WITHIN RANGE (LESS THAN 10 FEET), AND THERE IS
NO METAL BETWEEN THE SENSOR AND YOUR PHONE.
6. LOCATION TRACKING IS NOT ACCURATE IF YOUR PHONE CANNOT RECEIVE GPS
SIGNALS. WITH MODERN PHONES THIS IS GENERALLY NOT AN ISSUE UNLESS
YOUR PHONE IS PLACED IN A LOCATION SUCH AS INSIDE A STORAGE COMPART-
MENT IN YOUR VEHICLE. TRY PUTTING YOUR PHONE IN A LOCATION THAT HAS
LESS OBSTRUCTIONS,
7. MAKE SURE YOU HAVE ACTUALLY TURNED ON THE AUTO-OPEN / CLOSE FEA-
TURES IN THE "VEHICLES" SCREEN, AND SET AN APPROPRIATE DISTANCE.
8. IF YOU ARE USING AN ANDROID PHONE, MAKE SURE YOU HAVE BATTERY OPTI-
MIZATION TURNED OFF FOR TAILWIND AND THAT YOUR "ALLOW BACKGROUND
DATA" AND "ALLOW APP WHILE DATA SAVER ON" SETTINGS ARE TURNED ON FOR
TAILWIND.
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