Tailwind iQ3 User Manual page 12

TROUBLESHOOTING
WIFI SETUP
1. POWER UP THE TAILWIND DEVICE. THE LIGHT WILL FLASH RED.
2. PRESS AND QUICKLY RELEASE THE "RESET" BUTTON. WAIT UNTIL IT STARTS TO FLASH
BLUE. IF IT DOES NOT FLASH BLUE, PRESS THE RESET BUTTON AGAIN. DO NOT HOLD THE
BUTTON DOWN. A QUICK PRESS IS ALL IT NEEDS.
3. ONCE THE LIGHT IS FLASHING BLUE, GO INTO YOUR PHONE SETTINGS AND CONNECT TO
THE WIFI NETWORK "TAILWIND" WITH PASSWORD "12345678". THERE WILL NOT BE AN
INTERNET CONNECTION AS TAILWIND IS NOT A WIFI ROUTER CONNECTED TO THE INTER-
NET. IT IS MERELY ACTING AS A WIFI ACCESS POINT FOR YOUR PHONE TO TEMPORARILY
CONNECT TO. IF YOUR PHONE SAYS THERE IS NO INTERNET AVAILABLE, THAT'S FINE. ON
ANDROID PHONES YOU MAY NEED TO DISABLE THE SMART NETWORK SWITCH FEATURE.
IF YOU HAVE TROUBLE WITH THE NEXT STEP ON AN ANDROID PHONE, PLEASE READ THIS
ARTICLE ON HOW TO DISABLE THE SMART NETWORK SWITCH FEATURE ON ANDROID,
AND TRY AGAIN FROM STEP 1. HTTPS://WWW.HOWTOGEEK.COM/256663/HOW-TO-DIS-
ABLE-SAMSUNGS-SMART-NETWORK-SWITCH-TO-AVOID-TOO-MUCH-DATA-USAGE/
4. IF A TAILWIND WIFI CONFIGURATION SCREEN DOES NOT AUTOMATICALLY COME UP (IT
WILL ON IPHONES BUT NOT ON ANDROID PHONES), GO BACK TO THE TAILWIND APP
AND TAP ON "CONNECT TAILWIND TO HOME WIFI". THE TAP ON THE ">" ARROW TO SHOW
YOU ALL THE INSTRUCTIONS. THEN TAP "DONE". AFTER TAPPING "DONE" YOUR ANDROID
PHONE SHOULD ATTEMPT TO CONNECT TO THE TAILWIND DIRECTLY AS IF IT WAS A REG-
ULAR WIFI NETWORK (WITHOUT INTERNET ACCESS). ONCE CONNECTED, A WIFI CONFIG-
URATION SCREEN SHOULD SHOW UP THAT LOOKS LIKE THE ONE YOU SAW IN THE IN-
STRUCTIONS. IF THE SCREEN DOES NOT SHOW UP ON YOUR ANDROID PHONE, IT MOST
LIKELY MEANS THAT YOUR ANDROID PHONE'S SMART NETWORK SWITCH FEATURE HAS
SWITCHED TO THE MOBILE / CELLULAR NETWORK BECAUSE IT IS NOT HAPPY THAT TAIL-
WIND DOES NOT HAVE INTERNET, SO IT HAS AUTOMATICALLY SWITCHED IN THE BACK-
GROUND TO TRY TO GET INTERNET ACCESS. YOU CAN DISABLE THIS FEATURE IN ANDROID
AND TRY AGAIN SEE THE LINK IN STEP 3 ABOVE. IF IT STILL DOESN'T WORK, YOU CAN ALSO
USE A LAPTOP COMPUTER THAT HAS WIFI ON IT. SIMPLY CONNECT TO THE WIFI NETWORK
"TAILWIND" ON THE LAPTOP COMPUTER USING PASSWORD "12345678". THEN OPEN AN IN-
TERNET BROWSER AND ENTER 192.168.4.1 FOR THE WEBSITE ADDRESS. IT WILL OPEN THE
WIFI CONFIGURATION SCREEN.
5. CHOOSE YOUR WIFI NETWORK FROM THE LIST OF AVAILABLE WIFI NETWORKS AND THEN
ENTER YOUR WIFI NETWORK PASSWORD. THEN TAP "SAVE".
6. IF YOU ENTERED THE PASSWORD CORRECTLY, TAILWIND WILL REBOOT ITSELF. IT WILL
FLASH RED BRIEFLY, THEN TURN YELLOW ONCE CONNECTED TO YOUR WIFI, AND THEN FI-
NALLY GREEN ONCE IT IS CONNECTED TO THE INTERNET (ASSUMING YOU HAVE ALREADY
FOLLOWED THE STEPS TO ADD THE DEVICE TO YOUR ACCOUNT). IF NOT, IT WILL ONLY
TURN YELLOW UNTIL YOU COMPLETE THAT STEP. YOUR MOBILE PHONE SHOULD RETURN
TO YOUR NORMAL WIFI NETWORK BY ITSELF.
12 NEED HELP?
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TAILWIND iQ3 USER MANUAL