Troubleshooting; Cannot Connect To The Pc, No Module Found; No Connection To Gsm Network; The Module Doesn't Send Any Messages - CONTACLIP GSM-PRO2 Instruction Manual

13 Troubleshooting

13.1 Cannot connect to the PC, no module found


Re-connect the USB cable from the PC.

Reboot the PC (after driver installation).

Start the program as administrator, right click->Run as administrator.

Try a different USB port, remove any hubs or extension cables.

13.2 No connection to GSM network


Make sure the SIM card is placed correctly.

Check the diagnostics tab for error messages, PUK or PIN required.

Check the signal strength.

13.3 The module doesn't send any messages


Is the used IO proper set.

Make sure the SIM card is placed correct.

Does the prepaid card holds enough credit.

Check your email spam/unwanted box.

13.4 The module doesn't start


Disconnect from power, wait 5 minutes and reconnect to power.

13.5 Diagnosis

For additional troubleshooting, the activities in the module can be monitored with the diagnosis window. To
open this right click the GSM-PRO2 icon in the taskbar and select 'open Diagnostics'.
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GSM-PRO2