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Transaction Reporting
Reprinting the
last transaction
Printing a
pre-settlement
report
Manual terminal
settlement
Reprinting the
last Settlement
Response Codes
00: APPROVED
• The transaction has been approved
01: CALL FOR AUTH
• Unable to obtain electronic authorisation.
• Obtain another form of payment
• Advise cardholder to contact card issuer.
05: CANNOT PAY
• Obtain another form of payment.
• Advise cardholder to contact card issuer.
12: INVALID TRANSACTION
• Retry the transaction selecting a
different account.
• If the transaction is declined again, obtain
another form of payment.
• Advise cardholder to contact issuing bank.
Get in touch
• Westpac Merchant Business Solutions Help Desk
Service, Sales and Support
Terminal Difficulties
Stationery Orders
1800 029 749
(24 hours a day, 7 days a week.)
• Cardholder Behaving Suspiciously
132 415 Extension 500
• PCEFTPOS Support
PCEFTPOS provides the software that allows communication between your terminal and your
point of sale software.
www.pceftpos.com
02 9998 9800
Monday to Friday: 8:30am – 10:00pm (Sydney time)
Saturday: 10:00am – 5:00pm (Sydney time)
Sunday : 10:00am – 3:00pm (Sydney time)
Please have your merchant and terminal numbers ready.
Being aware of error messages you are experiencing will come in handy to ensure your issues are resolved.
For more information, please refer to the EFTPOS 1i User Guide located at www.westpac.com.au
© 2014 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.
1. Initiate reprint receipt via the POS.
2. The last transaction receipt will be printed.
1. Initiate the transaction via the POS.
2. An "approved" message will display when the
pre-settlement report is successful.
1. Initiate a settlement via the POS.
2. The terminal will connect to the bank and begin settlement.
Note: This function is not applicable for auto Settlement and is not available
between 9:30pm and 11:00pm (AEST).
1. Initiate last settlement via the POS.
2. The last transaction receipt will be printed.
51: CANNOT PAY
• Insufficient funds.
• Obtain another form of payment.
• Advise cardholder to contact card issuer.
54: EXPIRED CARD CANNOT PAY
• Check the card expiry date.
• Obtain another form of payment.
• Advise cardholder to contact card issuer.
55: INVALID PIN
• The cardholder has entered the wrong PIN.
• Retry the transaction with the correct PIN.
61: CANNOT PAY
• Obtain another form of payment.
• Advise cardholder to contact card issuer.
EFT002 (10/14) 414913
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