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Problem
The audio quality
of the call is poor
Calls to and from
the phone are not
connected
properly, and are
easily
disconnected.
Power and charging problems
Problem
"Battery low"
appears on the
display
Charging does not
start
Description & Solution
• Adjust the voice volume by pressing
/ .
• Check the signal strength indicator on
the display ( ); the number of bars
indicates the signal strength, from
strong to weak.
• Try moving the phone slightly or
moving closer to a window if you are in
a building.
• Signals from the network are weak.
Move to another area.
• Touching the antenna area, the top of
the phone may lower the call quality.
Be careful not to touch the top of the
phone while using the phone.
Description & Solution
Battery power is very low. Recharge the
battery.
• Disconnect the phone from the travel
adapter, remove the battery, and then
replace it. Try charging again.
• If the problem persists, clean the
metal contacts on the battery and the
phone.
• If the actions above do not clear the
problem, contact a Samsung service
representative.
Troubleshooting
156
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