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Refer to the following tables when this unit does not function properly. If the problem you are experiencing is not listed
or if the instruction does not help, access the support website
(http://www.yamaha.co.jp/english/product/projectphone/products/25urs/).
Q1: Have a communication problem
Problem
The audio from the other unit
cannot be heard.
The audio from this unit cannot
be heard on the other unit.
The audio is interrupted.
The unit generates feedback
noises.
The unit generates echoes.
The unit generates noises.
The audio is cracking.
This unit does not work.
20
Troubleshooting
Cause
The speakers are muted
The microphone is muted on the other unit.
The speaker volume is set to the minimum.
The microphone sensitivity is set to the minimum
on the other unit.
This unit is not selected in the Audio settings of
Skype.
The microphone is muted on this unit.
The speakers are muted on the other unit.
The microphone sensitivity is set to the
minimum.
The speaker volume is set to the minimum on the
other unit.
This unit is not selected in the Audio settings of
Skype.
The bandwidth of the USB is too narrow.
Because the speaker volume is too high, the
speaker mute is automatically turned on for
system protection.
This unit is placed near the wall.
An object is placed near this unit.
This unit is used in a room with high
reverberation.
Another microphone is connected.
There is a problem with the equipment
configuration on another unit.
In the PJP-25URS Controller, "Environment" is
set to "Standard".
A device that interferes with this unit is placed
near this unit.
The speaker volume is too high.
This unit is not recognized by the PC.
Remedy
Turn off the speaker mute function.
–
Turn the speaker volume up.
–
Select this unit.
Turn off the microphone mute function.
–
Increase the microphone sensitivity.
–
Select this unit.
Set "USB bandwidth usage" to "Standard" in
the PJP-25URS Controller.
Turn the speaker volume down.
Move this unit away from the wall.
Avoid placing an object in front of the
microphones of this unit.
Place objects with high sound absorbance in the
room other than in front of the microphones.
Avoid talking at a loud voice to reduce
reverberations.
Select this unit in the Audio settings of Skype.
–
Set "Environment" to "Conference room" in the
PJP-25URS Controller.
Move this unit away from the device.
Turn the speaker volume down.
If you see "?" or "!" in the device manager,
delete the device and then reconnect the USB
cable of this unit.
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