Monarch 9416 Equipment Manual
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Monarch 9416 Equipment Manual

Monarch printer eqipment manual
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Summary of Contents for Monarch 9416

  • Page 2 WARNING CANADIAN D.O.C. WARNING Trademarks   ...

  • Page 3: Table Of Contents

    Printing a Use First Label ... 2-8 Using the Stop Printing Function ... 2-8 Future Upgrades ... 2-8 CARE AND MAINTENANCE Clearing Label Jams ... 3-1 Cleaning the Printhead ... 3-2 Cleaning the Platen Roller and Printer ... 3-2 TROUBLESHOOTING...
  • Page 4 USING THE UPDATE UTILITY Before You Begin ...5-2 Editing the Overlay ...5-3 Changing a Key’s Color ...5-6 Defining Custom Colors ...5-8 Deleting a Key ...5-9 Printing the Overlay... 5-11 Updating the Keypad ... 5-12 Communication Settings ... 5-13 SPECIFICATIONS Printer Specifications ... A-1...

  • Page 5: Getting Started

    G E T T I N G S T A R T E D Use this system for product freshness. The system consists of a Monarch 9416 printer and a keypad with the McDonald’s Freshness application. U s i n g T h i s M a n u a l Following is a summary of the contents of this manual.

  • Page 6: Audience

    U n p a c k i n g t h e F r e s h n e s s S y s t e m After you unpack the system, you should have the following: ♦ 9416 printer and power supply ♦ power strip ♦...
  • Page 7 Electrostatic discharge can damage or destroy the printhead or electronic components. To connect the power supply to the printer: Place the printer on a table in a location that allows easy access to the front of the printer. Note: Never operate the printer resting on its side or upside down.
  • Page 8 Plug the round end of the power supply cable into the socket at the back of the printer. Plug the three-pronged end of the AC adapter cord into a grounded electrical outlet. Warning: The printer and power supply should never be operated in a location where either one can get wet.

  • Page 9: Reading The Indicator Light

    R e a d i n g t h e I n d i c a t o r L i g h t The indicator light monitors the printer's status. Indicator Light GREEN FLASHING GREEN FLASHING RED ORANGE No light Description Printer is on and ready to use.

  • Page 10: Loading Labels

    Remove and discard the tape from a new roll of labels. Press the cover release levers located on both sides of the printer towards the front of the printer to release the cover. Lift open the cover. 1-6 Equipment Manual...
  • Page 11 Remove a supply holder guide from one end of the supply holder. The supply holder is normally attached with a line to the inside of the printer. Supply Holder Guides Slide a roll of labels onto the supply holder. If the core diameter on your roll of labels is 1-inch in diameter, remove the 1.5-inch supply core...
  • Page 12 Supply Roll Mount Note: The plastic line attaching the supply holder to the printer should be tucked down out of the way of the supply holder and supply holder guides. Otherwise, the plastic line may wrap around the supply holder or get caught on the supply holder guides.
  • Page 13 Turn the dial to adjust the supply guides to their widest position. Feed the labels, printing side up, under the supply guides and over the platen roller. Platen Roller Supply Guides Supply Guides Getting Started 1-9...
  • Page 14 10. Press the labels under the supply guides. 11. Turn the dial to adjust the supply guides so that they barely touch the edges of the label backing paper. 12. Close the cover until it locks in place. 13. Press the FEED button. The indicator light should be GREEN.

  • Page 15: Calibrating The Supply

    ORANGE. The printer calibrates the die cut sensor, measures the label length, and prints the test labels. To resume normal printing, turn off the printer, wait two seconds, then turn it back on again. If the supply does not calibrate, make sure the die cut sensor has not been accidentally moved.
  • Page 16 1-12 Equipment Manual...

  • Page 17: Using The Keypad

    U S I N G T H E K E Y P A D This chapter describes how to ♦ connect the keypad ♦ use the keypad ♦ configure the McDonald’s system–IMPORTANT! ♦ set the date and time ♦ process the product ♦...
  • Page 18 Plug the three-pronged end of the AC adapter cord into a grounded electrical outlet. 2-2 Equipment Manual L-shaped Connector...

  • Page 19: Connecting The Communication Cable

    C o n n e c t i n g t h e C o m m u n i c a t i o n C a b l e To connect the serial cable from the printer to the...

  • Page 20: About The Keypad

    Connect the other end of the serial cable (9-pin) to the serial port on the right-hand side of the keypad. A b o u t t h e K e y p a d Use the McDonald’s application to label inventory products.

  • Page 21: Setting Up The Mcdonald's System

    Press the McDonald’s button three times. SELECT DATE OR TIME Press the number 3 button. SENDING I PACKET COMMAND TO PRINTER, PLEASE WAIT. Press any key to print a label. S e t t i n g t h e D a t e a n d T i m e To set the date: Press the McDonald's button three times.
  • Page 22 To set the time: Press the McDonald’s button three times. SELECT DATE OR TIME Press the number 2 button. The display shows the current time setting. If this is correct, press the McDonald’s button to return to the main display. To change the setting, use the numeric buttons: ♦...

  • Page 23: Processing The Product

    To print one label at a time: Press any product button once. CHECKING PRINTER STATUS PLEASE WAIT A label prints for the product you selected. To print multiple labels: Press the numeric buttons to enter a quantity.

  • Page 24: Printing A Use First Label

    Press the Stop Printing button on the keypad (upper right) to cancel printing. Press the FEED button on the printer to clear the stopped label. Note: You must be at the main display for this function to work.

  • Page 25: Care And Maintenance

    RED. To clear the jam: Turn off the printer. Press the power switch on the back of the printer to the off position (O). Press the cover release levers towards the front of the printer to release the cover.

  • Page 26: Cleaning The Printhead

    C l e a n i n g t h e P r i n t h e a d Remember to clean the printhead every time you load a new label roll into the printer. Caution: You must turn off the printer’s power before cleaning the printhead. To clean the printhead while printing, you may lose your data when you turn off the printer.

  • Page 27: Troubleshooting

    See “Connecting the Communication Cable” in Chapter 2 for more information. Make sure the labels are loaded correctly and that they are the Paxar/Monarch labels recommended for this application. See “Loading Labels” in Chapter 1 for more information. Clean the printhead.
  • Page 28 Problem Printing stops and indicator light turns RED. Or, the printer does not advance from one label to the next correctly. 4-2 Equipment Manual Action Calibrate the supply. 1. Turn off the printer. 2. Load labels. See “Loading Labels” in Chapter 1 for more information.
  • Page 29 See “Clearing Label Jams” in Chapter 3 for more information. Make sure the labels are loaded correctly and that they are the Paxar/Monarch labels recommended for this application. See “Loading Labels” in Chapter 1 for more information. Make sure the labels are...
  • Page 30 (was not accidentally moved while loading supplies). See “Checking the Die Cut Sensor,” in Chapter 1 for more information. To clear an error displayed on the keypad, turn off the printer’s power switch, wait two seconds, then turn on the printer.

  • Page 31: Using The Update Utility

    U S I N G T H E U P D A T E U T I L I T Y The McDonald’s Update Utility allows you to ♦ edit the keypad’s overlay ♦ change a key’s description ♦ print the new overlay ♦...

  • Page 32: Before You Begin

    B e f o r e Y o u B e g i n Install the Update Utility on a computer with Microsoft Windows 98 or greater. The computer should also have Microsoft Office 2000 (or greater installed), which includes Access database software. Install the Update Utility by inserting the Update Utility CD into the CD-ROM drive on your computer.

  • Page 33: Editing The Overlay

    E d i t i n g t h e O v e r l a y You can change the way the overlay appears (a key’s color or text description). From the main screen, click Edit Overlay. The Overlay Edit screen appears. To change a key’s text, click the key to change.
  • Page 34 Click Edit Label to change the label’s wording, offset time, and choose to print the time on the label. The Edit Label Data screen appears. Change any necessary text for the label or offset time. Decide if you want to print the time on the label. If so, make sure the box is checked next to Print Time on Label.
  • Page 35 Whenever you return to the main screen, you are prompted: 10. Click OK to continue. 11. If you made changes: ♦ print the new overlay, see “Printing the Overlay,” for more information. ♦ update the keypad’s software/application, see “Updating the Keypad,” for more information. Using the Update Utility 5-5...

  • Page 36: Changing A Key's Color

    Changing a Key’s Color From the main screen, click Edit Overlay. The Overlay Edit screen appears. Click the key to change. The Edit Overlay Key Data screen appears. Click Change Color. The Color screen appears. Pick the color you want for the selected key. If you want to define a custom color, click Define Custom Colors>>.
  • Page 37 Click Done to return to the main screen. Whenever you return to the main screen, you are prompted: Click OK to continue. If you made changes: ♦ print the new overlay, see “Printing the Overlay,” for more information. ♦ update the keypad’s software/application, see “Updating the Keypad,”...

  • Page 38: Defining Custom Colors

    Defining Custom Colors From the main screen, click Edit Overlay. The Overlay Edit screen appears. Click the key to change. The Edit Overlay Key Data screen appears. Click Change Color. The Color screen appears. From the Color screen, click Define Custom Colors.

  • Page 39: Deleting A Key

    10. Click Done to return to the main screen. Whenever you return to the Main screen, you are prompted: 11. Click OK to continue. 12. If you made changes: ♦ print the new overlay, see “Printing the Overlay,” for more information. ♦...
  • Page 40 Click the key to delete. The Edit Overlay Key Data screen appears. When you click Delete Key, you see Click OK to remove ALL data for this key from the database and display a black box in place of this key on the overlay.

  • Page 41: Printing The Overlay

    The Overlay Edit screen appears. Click Print. The Print screen appears. Your Print screen may appear differently, based on your operating system and printer. Select the printer. Make any changes to the number of copies, layout, and paper/quality if necessary.

  • Page 42: Updating The Keypad

    After the changes are made to the key and label data, send the updated data to the keypad/terminal, so the changes appear on any future labels printed. Note: Make sure the printer is connected to the computer. Make sure the computer’s serial communication values match those at the keypad.

  • Page 43: Communication Settings

    Communication Settings The Update Utility scans your computer for available communication ports and adds them to the Com Port list box. To display the communication settings: From the main screen, click Setup, Com Port. You see Enter the password: 5675 and click OK. The Communications Settings screen appears.
  • Page 44 This process may take several minutes. Do not click Cancel while updating the keypad/terminal. When finished, you see “Update Complete. Please unplug terminal power and connect printer cable.” Click OK. 5-14 Equipment Manual...
  • Page 45 Unplug the keypad’s serial cable to the computer and reconnect it to the printer. Unplug the terminal’s power cable. Wait several seconds and then reconnect the power cable to the keypad. The keypad is now ready to use. Click Exit to close the Update Utility.
  • Page 46 5-16 Equipment Manual...

  • Page 47: Specifications

    S P E C I F I C A T I O N S This appendix includes information about printer specifications. P r i n t e r S p e c i f i c a t i o n s...
  • Page 48 A-2 Equipment Manual...

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