Sennheiser Tourguide 2020-D Instruction Manual
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Sennheiser Tourguide 2020-D Instruction Manual

Sennheiser Tourguide 2020-D Instruction Manual

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Tourguide 2020-D
Bedienungsanleitung
Instruction manual
Notice d'emploi
Istruzioni per l'uso
Instrucciones de manejo
Gebruiksaanwijzing

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Summary of Contents for Sennheiser Tourguide 2020-D

  • Page 1 Tourguide 2020-D Bedienungsanleitung Instruction manual Notice d‘emploi Istruzioni per l‘uso Instrucciones de manejo Gebruiksaanwijzing...

  • Page 2: Table Of Contents

    Overview of the bodypack transmitter’s operating menu ������������������������������ 134 Overview of the radio microphone’s operating menu ������������������������������������� 136 Care and maintenance �������������������������������������������������������������������������������������������� 138 If a problem occurs��� ����������������������������������������������������������������������������������������������� 139 Specifications �����������������������������������������������������������������������������������������������������������140 Accessories �������������������������������������������������������������������������������������������������������������� 143 Manufacturer declarations ������������������������������������������������������������������������������������� 145 Index �������������������������������������������������������������������������������������������������������������������������� 147 Tourguide 2020-D | 75...

  • Page 3: Important Safety Instructions

    16� To completely disconnect this apparatus from the AC mains, disconnect the power supply cord plug from the AC receptacle� 17� The mains plug of the power supply cord shall remain readily accessible� 76 | Tourguide 2020-D...
  • Page 4 Replacement parts When replacement parts are required, be sure the service technician uses re- placement parts specified by Sennheiser or those having the same character- istics as the original part� Unauthorized substitutions may result in fire, electric shock, or other hazards�...
  • Page 5 It is considered improper use when the product is used for any application not named in the corresponding instruction manual� Sennheiser does not accept liability for damage arising from improper use or misuse of this product and its attachments/accessories� Before putting the products into operation, please observe the respective...

  • Page 6: System Components

    System components System components The Tourguide System 2020-D consists of the following components which are available from your Sennheiser partner: • EZL 2020-20 L charging case including instruction manual of the overall system • L 2021-40 charger • SK 2020-D bodypack transmitter •...

  • Page 7: Overview Of The System

    The Tourguide System 2020-D operates in the 863 MHz – 865 MHz frequency band, which is license-free in Europe� SK 2020-D bodypack transmitter You can connect one of the following Sennheiser microphones (to be ordered separately) to the bodypack transmitter: •...
  • Page 8 You can connect up to 125 chargers to a single PC, allowing you to simultane- ously configure up to 5000 receivers� Additional features of the charger: • Quick charge of receiver rechargeable batteries� • Highest possible operational reliability, since temperature and voltage of the rechargeable batteries are monitored during charging� Tourguide 2020-D | 81...

  • Page 9: The Operating Controls

    Red LED LOW BATT/MUTE Belt clip (on the back of the trans- mitter) Yellow LED PEAK ▲ ▼ rocker button Channel display Lock mode icon CH 03 4-step battery status indication LINE level display LINE level display 82 | Tourguide 2020-D...
  • Page 10 Operation/battery status indicator, red LED (ON/LOW BATT) 11 ON/OFF button with function (cancel) in the operating menu 12 MUTE switch Channel display Lock mode icon CH 03 4-step battery status indication 7-step audio level display “AF” Tourguide 2020-D | 83...
  • Page 11 The operating controls HDE 2020-D-II stethoset receiver Earbows Channel display Red/green LED for charge status 4-step battery status display LC display Volume display Volume control RF signal indication ▲ ▼ Channel selection button Charging contacts 84 | Tourguide 2020-D...
  • Page 12 The operating controls EK 2020-D-II receiver Volume control Channel display ▲ ▼ Channel selection button 4-step battery status display LC display Volume display LED for charge status RF signal indication 5 ON/OFF button Headphone socket Tourguide 2020-D | 85...
  • Page 13 Green LED READY Charging compartment with Storage place for radio micro- channel copy function (master) phone Air vents 19 charging compartments for IEC mains socket receivers (slaves, light blue in the Mains switch diagram) POWER 86 | Tourguide 2020-D...
  • Page 14 Red LED POWER ments (light blue in the diagram) Mains switch “Master” charging compartment Air vents (with channel copy function) Network socket Green LED COPY AVAILABLE Mains socket 4 COPY button Type plate Yellow LED SELECT Tourguide 2020-D | 87...

  • Page 15: Indications And Displays On The Bodypack Transmitter

    (see „Chang- ing the sensitivity of the bodypack transmitter’s line input“ on page 127 and „Changing the sensitivity of the bodypack transmitter’s microphone input“ on page 127)� 88 | Tourguide 2020-D...
  • Page 16 „CH OFF“ appears on the display and the transmission signal is deactivated� When an audio signal reaches the bodypack transmitter, it automatically switches back to normal operation and the display displays the selected channel� Tourguide 2020-D | 89...

  • Page 17: Indications And Displays On The Radio Microphone

    In addition, the 4-step battery status display on the display panel provides information on the remaining battery/BA 2015 accupack capacity: 3 segments capacity approx� 100% 2 segments capacity approx� 70% 1 segments capacity approx� 30% Battery icon flashing LOW BATT CH 03 90 | Tourguide 2020-D...
  • Page 18 “CH OFF” appears on the display and the transmission signal is deactivated� When an audio signal reaches the radio microphone, it automatically switches back to normal operation and the display displays the selected channel� Tourguide 2020-D | 91...

  • Page 19: Indications And Displays On The Receiver

    RF signal� Charge status LED During charging, • the LED of the EK 2020-D-II or • the LED of the HDE 2020-D-II provides information on the charge status of the receiver’s built-in recharge- able battery� 92 | Tourguide 2020-D...
  • Page 20 The temperature of the built-in rechargeable battery is outside the permissible range (3°C to 40°C)� The charging process is interrupted until the temperature is again within the admissible range� LED lights up yellow/orange: The built-in rechargeable battery is defective� Please contact your Sennheiser partner� Volume display The volume display provides information on the current volume level�...

  • Page 21: Indications And Displays On The Charging Case

    (master) • and at least one receiver is placed into one of the other receiver charging compartments (slaves, light blue in the diagram) 5� 94 | Tourguide 2020-D...
  • Page 22 The accupack is fully charged and the charging case has switched to trickle charging� Green LED READY 3 lights up briefly and then goes off: The bodypack transmitter is powered by standard batteries which cannot be recharged� Tourguide 2020-D | 95...

  • Page 23: Indications And Displays On The Charger

    “Conference Control” soft- ware� is off Neither the charger nor a receiver have been selected via the “Conference Control” software� 96 | Tourguide 2020-D...
  • Page 24 “master” charging compartment • all “slave” charging compartments are empty or • the “Conference Control” software accesses the charger or • you do not press the COPY button within two minutes� Tourguide 2020-D | 97...

  • Page 25: Microphone

    (ON) or (OFF) * For information on the menu areas “standard display“, “selection mode” and “setting mode“, please see „Overview of the bodypack transmitter’s operating menu“ on page 134� 98 | Tourguide 2020-D...

  • Page 26: The Functions Of The Operating Controls Of The Receivers

    Switches the receiver on/off ON/OFF button The functions of the operating controls of the charging case Operating control Function COPY button Starts the channel copy function (see page 123) Mains switch Switches the charging case on/off Tourguide 2020-D | 99...

  • Page 27: The Functions Of The Operating Controls Of The Charger

    The operating controls The functions of the operating controls of the charger Operating control Function COPY button Starts the channel copy function (see page 123) Mains switch Switches the charger on/off 100 | Tourguide 2020-D...

  • Page 28: Putting The Components Into Operation

    Please observe correct polarity when inserting the accupack/ bat- teries� Close the battery compartment cover 4� Connecting a microphone to the bodypack transmitter Note: Suitable Sennheiser microphones are listed on page 80� Connect the microphone to the microphone input of the bodypack trans- mitter�...
  • Page 29 16� The clip is detachable so that you can also attach the bodypack transmitter with the antenna pointing downwards� To do so, withdraw the clip from its fixing points and attach it the other way round� 102 | Tourguide 2020-D...
  • Page 30 Push the battery compartment into the radio microphone’s body� Screw the display section tight� Note: Always charge the accupack in the charging compartment of the charging case (see „Charging the BA 2015 accupack“ on page 117)� Tourguide 2020-D | 103...
  • Page 31 Despite a thorough testing of the synthetics used by us, we cannot rule out the possibility of staining� Do not place the charger on delicate surfaces� Place the charging case on a flat, even surface� Note: The case cover can be used as a stand for the charging case� 104 | Tourguide 2020-D...
  • Page 32 Connect the mains cable to the mains socket (see „Setting up the charging case“ on page 104)� Plug the mains connector into a wall socket� To disconnect the charging case from the mains: Pull out the mains connector from the wall socket� Tourguide 2020-D | 105...
  • Page 33 Despite a thorough testing of the synthetics used by us, we cannot rule out the possibility of staining� Do not place the charger on delicate surfaces� Place the charger on a table, cabinet or similar� 106 | Tourguide 2020-D...
  • Page 34 Use eight screws to fasten the charger� You can install the charger fixedly, e�g� in a cabinet or similar� For the dimen- sions required for fixed installation, please refer to the below installation drawing� Tourguide 2020-D | 107...
  • Page 35 Putting the components into operation 482.6 465.1 69.7 10.3 156.7 108 | Tourguide 2020-D...
  • Page 36 Ethernet socket of the network� Install the “Conference Control” software� Configure the network communication between the “Conference Control” software and the charger (see the instruction manual of the “Conference Control” software on the enclosed CD)� Tourguide 2020-D | 109...
  • Page 37 Connect a mains cable (to be ordered separately) to the mains socket 10� Plug the mains connector into a wall socket� To disconnect the charger from the mains: Pull out the mains connector from the wall socket� 110 | Tourguide 2020-D...

  • Page 38: Operation

    ON/OFF button becomes accessible� Press the ON/OFF button 11, to switch the radio microphone on� The red LED lights up� The display indicates the device name and then switches to the standard display� Tourguide 2020-D | 111...
  • Page 39 You can connect an induction loop or any pair of headphones with a 3�5 mm mono or stereo jack plug to the headphone socket of the EK 2020-D-II� The headphone impedance must be 32 Ω or higher� 112 | Tourguide 2020-D...
  • Page 40 The LED POWER 6 goes off� Note: When not using the charging case for extended periods of time, switch it off and disconnect it from the mains by pulling out the mains connector from the wall socket� Tourguide 2020-D | 113...
  • Page 41 If you do not use the charger for extended periods of time: Disconnect the charger for the mains by setting the mains switch to position „0“ or pulling out the mains connector from the wall socket� The red LED POWER 6 goes off� 114 | Tourguide 2020-D...

  • Page 42: Adjusting The Volume On The Receiver

    EK 2020-D-II to adjust the volume so that you can hear the speaker’s voice loud and clear� Note: The volume control has no end stop, i� e� you can turn it endlessly to the left or right� Tourguide 2020-D | 115...

  • Page 43: Charging The Rechargeable Batteries

    • The charging case has no error indication like the one on the L   2 015 charger (“red flashing LED”)� 116 | Tourguide 2020-D...
  • Page 44 Place the receiver into one of the charging compartments for receivers 5/10 (light blue in the diagram)� • The LED of the HDE 2020-D-II or • the LED of the EK 2020-D-II lights up (see table)� Tourguide 2020-D | 117...
  • Page 45 The temperature of the built-in rechargeable battery is over 40 °C or below 3 °C� yellow/orange The built-in rechargeable battery is defective� Interrupt the charging process and contact your Sennheiser Service� Notes: • Charging a completely discharged rechargeable battery of the HDE 2020-D-II takes approx�...
  • Page 46 Never try to charge other rechargeable batteries or non-rechargeable bat- teries in the charger! Place the receiver into any charging compartment� The LED on the receiv- er indicates the charge status� Tourguide 2020-D | 119...
  • Page 47 3 °C and 40 °C� lights up orange The rechargeable battery is defective� Interrupt the charging process and contact your Sennheiser service partner� is off The receiver is not placed correctly into the charging compartment�...

  • Page 48: Setting A Channel

    If you press , the display jumps to the next channel; if you press , he dis- play jumps to the previous channel� ▲ ▼ By pressing and holding the buttons, the display cycles continuously (repeat function)� Tourguide 2020-D | 121...
  • Page 49 The channel changes� The selected channel is shown on the channel display � If the bodypack transmitter or radio microphone is transmitting on this chan- nel, the RF signal indication indicates the field strength of the received RF signal� 122 | Tourguide 2020-D...
  • Page 50 2 minutes� • If the receivers’ built-in rechargeable batteries are not discharged, you can use the channel copy function even when the charging case ELZ 2020-20 L is not connected to the mains� Tourguide 2020-D | 123...
  • Page 51 Configuring L 2021-40 via a PC The “Conference Control” software offers additional possibilities to configure the receivers and to display the configurations in detail� The “Conference Con- trol” software and the corresponding instruction manual are included on the supplied CD� 124 | Tourguide 2020-D...

  • Page 52: Muting The Devices

    „MUTE“ appears on the display of the radio microphone� After 5 minutes, „CH OFF“ appears on the display (see „Display of the energy saving mode“ on page 89)� To deactivate the muting function: Slide the MUTE switch back in order to transmit the audio signal again� Tourguide 2020-D | 125...

  • Page 53: Special Bodypack Transmitter/Radio Microphone Settings

    Press the button to permanently store the setting� „STORED“ briefly appears on the display� Adjust the sensitivity of the line input to match the connected audio source as described in the following section� 126 | Tourguide 2020-D...
  • Page 54 The operating menu appears and the first menu item „CHAN“ flashes on the display� ▲ ▼ Repeatedly press the rocker button until „SENSIT“ flashes on the dis- play and the Level display appears� button 10� Press the Tourguide 2020-D | 127...
  • Page 55 Press the button to permanently store the setting� „STORED“ briefly appears on the display, indicating that the input sensitivity of the radio microphone has been stored� 128 | Tourguide 2020-D...
  • Page 56 „FREQ“ flashes on the display� Press the button� The transmission frequency assigned to the current channel appears on the display� You cannot change this transmission frequency� Press the ON/OFF button or the SET, button to return to the operating menu� Tourguide 2020-D | 129...
  • Page 57 • Channel: 1 • Line input: switched off (bodypack transmitter only) • Input sensitivity • Line input: –24 dB (bodypack transmitter only) • Microphone input: –12 dB • Lock mode: deactivated • Infra-red service interface: deactivated 130 | Tourguide 2020-D...
  • Page 58 „LOC�OFF“ flashes on the display� Press the button to deactivate the lock mode� „STORED“ briefly appears on the display, indicating that the lock mode has been deactivated� The lock mode icon is no longer displayed on the stan- dard display� Tourguide 2020-D | 131...
  • Page 59 Press the button� The operating menu appears and the first menu item “CHAN” flashes on the display� ▲ ▼ Repeatedly press until „SERVIC“ flashes on the display� Press the button� The version number is displayed� V 1.001 132 | Tourguide 2020-D...

  • Page 60: The Operating Menu Of The Bodypack Transmitter/Radio Microphone

    Loads the factory-preset default settings (see page 130) LOCK Activates/deactivates the lock mode (see page 131) SERVIC Displays the version number (see page 131) EXIT Exits the operating menu (see page 122) * only available with bodypack transmitter Tourguide 2020-D | 133...

  • Page 61: Overview Of The Bodypack Transmitter's Operating Menu

    STORED SENSIT -36. -06. Current Adjusting the / : 0...-36 sensitivity of the sensitivity Stores settings microphone input setting STORED FREQ 863.124 LOCKED ON/OFF Current Displaying the transmission transmission frequency frequency RESET 134 | Tourguide 2020-D...
  • Page 62 LOC.ON LOC.OFF Current setting Deactivating the lock mode STORED SERVIC V 1.001 LOCKED Displaying the Current version version number number CH 01 EXIT Exiting the Standard display operating menu appears CHAN Tourguide 2020-D | 135...

  • Page 63: Overview Of The Radio Microphone's Operating Menu

    Selecting the Stores settings channel STORED SENSIT -36. -06. Current Adjusting the / : 0...-36 sensitivity of the sensitivity Stores settings microphone input setting STORED FREQ 863.124 LOCKED ON/OFF Current Displaying the transmission transmission frequency frequency RESET 136 | Tourguide 2020-D...
  • Page 64 LOC.ON LOC.OFF Current setting Deactivating the lock mode STORED V 1.001 LOCKED SERVIC Displaying the Current version version number number CH 01 EXIT Exiting the Standard display operating menu appears CHAN Tourguide 2020-D | 137...

  • Page 65: Care And Maintenance

    Clean the earbuds e� g� with warm, soapy water and rinse them well� Dry the earbuds before putting them back on the receiver� Note: For reasons of hygiene, you should replace the earbuds from time to time (see „Accessories“ on page 143)� 138 | Tourguide 2020-D...
  • Page 66 If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser agent for assistance� Tourguide 2020-D | 139...
  • Page 67 BA 2015 accupack, 2�4 V or 2 AA size batteries, 1�5 V Temperature range 0 – 50   ° C Dimensions approx� ⌀ 50 x 225   m m Weight approx� 422   g (incl� BA 2015 accupack) 140 | Tourguide 2020-D...
  • Page 68 1500 mAh Temperature range 0 – 50 °C 0 – 50 °C Dimensions 245 x 125 x 20 mm 98 x 61 x 24   m m Weight approx� 73   g approx� 78   g Tourguide 2020-D | 141...
  • Page 69 Charging current per charging compartment max� 400 mA Charging time for HDE 2020-D-II approx� 2,5 h Charging time for EK 2020-D-II approx� 5 h Dimensions approx� 483 x 399 x 172   m m Weight (empty) approx� 8800   g 142 | Tourguide 2020-D...
  • Page 70 506904 SL Headmic 1 BK Headmic, omni-directional, black 506271 SL Headmic 1 BE Headmic, omni-directional, beige 506272 e 825 S Cardioid handheld microphone with 004511 connecting cable e 835 Cardioid handheld microphone with 004513 connecting cable Tourguide 2020-D | 143...
  • Page 71 Neckband headphones 505968 HP 02-100 Headband headphones 505965 HP 02-140 Headband headphones 505966 SR 2020-D Transmitter 500550 SR 2020-D-US Transmitter (US) 500551 SL Interpreter Interpreter console 506242 GZR 2020 Trolley for EZL 2020-20 L charging case 502191 144 | Tourguide 2020-D...
  • Page 72 Manufacturer declarations Manufacturer declarations Warranty Sennheiser electronic GmbH & Co� KG gives a warranty of 24 months on these products� For the current warranty conditions, please visit our website at www�sennheiser�com or contact your Sennheiser partner� FOR AUSTRALIA ONLY Sennheiser goods come with guarantees that cannot be excluded under the Australian Consumer Law�...
  • Page 73 EU Declaration of conformity • RoHS Directive (2011/65/EU) Hereby, Sennheiser electronic GmbH & Co� KG declares that the radio equipment type SK 2020-D, SKM 2020-D, HDE 2020-D-II, EK 2020-D-II, EZL 2020-20 L, L   2 021-40 is in compliance with Directive 2014/53/EU�...
  • Page 74 Charging the rechargeable batteries Connecting a microphone Connecting external audio sources Displaying the transmission frequency Displaying the version number Inserting/changing the batteries/accupack Loading the factory-preset default settings Setting the channel Switching off Switching on Switching the line input on/off Tourguide 2020-D | 147...
  • Page 75 Setting the channel Switching off Switching on Volume display Charging case Connecting LED indication for charging compartments for accupack/bodypack Setting up Switching off Switching on Charger Connecting 109, 110 Setting up 106, 107 Switching off Switching on 148 | Tourguide 2020-D...
  • Page 76 2099A-TG2020D HDE 2020-D-II 2099A-TG2020D SKM 2020-D 2099A-SKM2020D EK 2020 D-II 2099A-EK2020D EZL   2 020-20 L | L 2021-40 In compliance with Europe EMC: EN 301489-1/-9 Safety: EN 60065 FCC 47 CFR 15 subpart B Certified by Europe Tourguide 2020-D...
  • Page 77 Sennheiser electronic GmbH & Co. KG Am Labor 1, 30900 Wedemark, Germany, www.sennheiser.com Printed in Germany, Publ. 07/18, 516509/A06...

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