Samsung SC-HMX20C User Manual page 130

troubleshooting
Connecting to a computer
Symptom
The computer does not recognize
your HD camcorder.
Cannot play a movie file properly on
a PC.
Cannot use the provided software
(DVD Suite) on a Macintosh
computer.
DVD Suite does not function
properly.
The image or sound on your
camcorder is not played on your
computer properly.
The playback screen is paused or
distorted.
118_ English
Explanation/Solution
• Disconnect the USB cable from the computer and camcorder, restart
the computer, then connect it again correctly.
• A video codec is needed to play the file recorded on your HD
camcorder. Install the software provided with your camcorder.
pages 95-96 Please install by using the software CD that came with
this camcorder. We do not guarantee compatibility for different CD
versions.
• Make sure you insert the connector in the correct direction, and connect
the USB cable to the USB jack on your camcorder firmly.
• Disconnect the cable from the computer and camcorder, restart the
computer. Connect it again properly.
• On a Macintosh computer, you can also transfer data by connecting
the USB cable, but the provided CyberLink DVD Suite software is not
Macintosh-compliant.
• This HD camcorder is recognized as a removable storage device on the
Macintosh computer with Mac OS 10.3.6 or higher that supports High
Speed USB standards.
• Exit the DVD Suite program, and restart the Windows computer.
• Movie playback or sound may stop temporarily depending on your
computer. The movie or sound copied to your computer is not affected.
• If your camcorder is connected to a computer that does not support Hi-
speed USB (USB2.0), the image or sound may not be played correctly.
The image and sound is copied to your computer are not affected.
• Check the system requirements to play a movie. page 94
• Exit other all applications running on the current computer.
• If a recorded movie is played on your camcorder connected to a
computer, the image may not play smoothly, depending on the transfer
speed. Please copy the file to your PC, and then play it back.