Swift Group Select 122 Owner's Handbook Manual page 5

CONNECT DIRECT
WHAT IS CONNECT
DIRECT?
Connect Direct is an online
system which personalises each
customers experience of owning
their van conversion. The system
is now available accross the
entire range.
HOW DOES IT
WORK?
Once you have logged on and
created your profile, you will be
able to access a whole host of
information, specific to your
caravan. In addition you will be
able to have a direct line into the
retail team, with the launch of a
live chat facility.
Should a problem occur, you
will be able to report a fault to
us directly, enabling us to react
P U R E
SERVICE
quickly and work together with
your dealer to take the problem
away from you the owner and
resolve the issue as quickly as
possible.
Product upgrades and
notifications will be sent via
Connect Direct keeping you up
to date over the coming years.
This online system provides a
direct route for you into the Swift
Group, and enables us to provide
you with proactive Customer
Service support, enhancing your
experience.
Connect Direct is in addition
to the traditional methods of
contacting us.
The key benefits of Connect
Direct are:
• Access to information 24/7
• Ability to report faults directly
to us
• Product upgrades and
notifications
• Live chat direct into our
experienced retail team
• Upload service history
records
• Service history reminders