Common Windows Problems; Common Postscript Problems - Samsung SCX-6322DN User Manual

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
"Error Writing to • Ensure that the cables are connected
LPTx" message correctly, the machine is on.
appears.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
"General Close all other applications, reboot Windows
Protection Fault", and try printing again.
"Exception OE",
"Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout Just keep waiting until the machine finishes
error occurred." printing. If the message appears in standby
messages appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP User's
Guide that came with your PC for further information on
Windows error messages.
Suggested solutions

Common PostScript problems

The following situations are PS language specific and may occur when
several printer languages are being used.
Note
To receive a printed or screen-displayed message when
PostScript errors occur, open the Print Options window and click
the desired selection next to the PostScript errors section.
Problem Possible Cause
PostScript file The PostScript
cannot be driver may not be
printed. installed correctly.
"Limit Check The print job was
Error" message too complex.
appears.
A PostScript The print job may
error page not be PostScript.
prints.
The optional The printer driver
tray 2 is not has not been
selected in the configured to
driver. recognize the
optional tray 2.
When print a The resolution
document in setting in the
Macintosh with printer driver may
Acrobat not be matched
Reader 6.0 or with that in
higher, colors Acrobat Reader.
print
incorrectly.
14.18
<Troubleshooting>
Solution
• Install the PostScript
driver, referring to the
Software Section.
• Print a configuration page
and verify that the PS
version is available for
printing.
• If the problem persists,
contact a service
representative.
You might need to reduce
the complexity of the page or
install more memory.
Make sure that the print job
is a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to
be sent to the machine.
Open the PostScript driver
properties, select the Device
Settings tab, and set the
Tray2 option of the
Installable Options section
to Installed.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.