First Data VX820 Duet Quick Reference Manual page 2

TERMINAL START-UP
When the terminal is powered on one of the following
screens will be displayed depending on the software
versions that are installed in the VX 820 terminal.
VMAC VMAC
DATE TIME DATE TIME
CommServer CommServer
SOFTPAY-FDCC PAYMENT APP
[OPTIONAL] [OPTIONAL]
1
Select SOFTPAY-FDCC or PAYMENT APP to accept
1
payments. Press the "*" key to exit and return to the
main VMAC menu.
Select CommServer for IP configuration or
troubleshooting. Press the "*" key to exit and return to
the main VMAC menu.
• Additional applications may also exist, example
Gift Card.
• CommServer may not exist if you process using
dialup.
Quick Setup Guide
For additional details, refer to the
included with your terminal.
REPRINT
You may reprint any receipt for transactions that exist in
the current open batch.
TIME
Touch the icon.
PURCHASE
REFUND
SETTLEMENT
CORRECTION
Touch LAST RECEIPT to print the
REPRINT
receipt or ANY RECEIPT to print
LAST RECEIPT
any other transaction in the open
ANY RECEIPT
batch.
Enter the INVOICE NUMBER for
REPRINT
ANY RECEIPT the transaction you would like to
INVOICE NUMBER:
reprint and press the green OK
key.
The receipt will be printed.
PURCHASE
CHIP cards are inserted by the cardholder and must
remain inserted for the duration of the transaction:
only swipe chip cards if prompted to do so. Magnetic-
stripe and Manual Entry of credit cards is supported: a
manual imprint should be obtained where possible to
avoid chargebacks. The below describes the flow of a
normal CHIP transaction. Prompts for Tip, Invoice #, etc.
may also appear.
Touch PURCHASE.
TIME
PURCHASE
REFUND
SETTLEMENT
CORRECTION
Enter the amount of the
PURCHASE
purchase using the keypad. Press
AMOUNT: $25.00
the green OK key.
Verify the amount on the
PURCHASE
screen and pass the terminal to
TOTAL: $25.00
the cardholder. The cardholder
TAP/INSERT/SWIPE
TAP/INSERT/GLISSER
will then insert their card.
The cardholder should touch
PURCHASE
YES to process the transaction or
YES
NO
touch NO to decline the amount
TOTAL: $25.00
and stop the transaction.
In the case of Debit, the
PURCHASE
cardholder will select the account
CHQ
SAV
type.
SELECT ACCOUNT
The cardholder will enter their PIN
PURCHASE
number and press the green OK
TOTAL: $25.00
key.
ENTER PIN
The status will be displayed,the
PURCHASE cardholder will be prompted to
APPROVED
remove their card. The cardholder
REMOVE CARD
should then provide the terminal
back to you.
Tear off the merchant receipt and
PURCHASE
TEAR RECEIPT press the green OK key to print
PRESS OK
the customer copy.
REFUND
A refund should be processed when:
• The customer returns purchased goods.
• You want to reverse an incorrect purchase, but the
terminal has been settled since the incorrect
purchase was originally authorized.
Debit Refunds require Cardholder PIN entry.
TIME Touch REFUND.
PURCHASE
REFUND
SETTLEMENT
CORRECTION
Enter the amount using the
REFUND
keypad and press the green OK
AMOUNT: $23.78
key.
Verify the amount displayed on
REFUND
the screen. Tap, Insert, Swipe or
TOTAL: $23.78
manually key the account number
TAP/INSERT/SWIPE
and press the green OK key.
TAP/ INSERER/GLISSER
Press YES to confirm amount,
REFUND
YES press NO to decline the amount
NO
and stop the transaction.
TOTAL: $23.78
The status will be displayed, the
REFUND
cardholder will be prompted to
APPROVED
remove their card. The cardholder
REMOVE CARD
should then provide the terminal
back to you.
Tear off the merchant receipt and
REFUND
press the green OK key to print
TEAR RECEIPT
the customer copy.
PRESS OK
PRE-AUTHORIZATION
A Pre-authorization of credit card confirms that funds
are available to the cardholder and places a hold
on these funds. The customer is only charged upon
Completion of the pre-authorization.
• Pre-authorizations are retained in the terminal
for 30 days.
• In restauraunt environments, process CHIP cards
as a purchase with TIP enabled.
TIME
Touch
PURCHASE
REFUND
SETTLEMENT
CORRECTION
FORCE
PREAUTH/COMPLTE Touch PREAUTH/COMPLTE.
SERVER SETUP
OTHER SETUP
PREAUTH/COMPLTE
Touch PREAUTH.
PREAUTH
COMPLETE
DELETE PREAUTH
PREAUTH REPORT
Enter the PREAUTH amount using the
PREAUTH
AMOUNT: $25.00
keypad and press the green OK key.
Verify the PREAUTH amount. Tap,
PREAUTH
Insert, Swipe or manually key the
TOTAL: $25.00
TAP/INSERT/SWIPE account number and press the
TAP/INSERER/GLISSER
green OK key.
Press YES to process the PREAUTH or
PREAUTH
YES NO to decline the amount and stop
NO
the PREAUTH.
TOTAL: $25.00
For a CHIP transaction, the cardholder
will enter their PIN number and press
PREAUTH
TOTAL: $25.00
the green OK key.
ENTER PIN
The status will be displayed and the
cardholder will be prompted to
PREAUTH
remove their card. The cardholder
APPROVED
should then provide the terminal back
REMOVE CARD
to you.
Tear off the merchant receipt and
TEAR RECEIPT
press the green OK key to print the
PRESS OK
customer copy.