First Data VeriFone VX810 Duet Quick Reference Manual

4) Refunds (Credit)
Use this process to produce a refund to the customer. Use the refund
process when:
 The customer returns purchased goods.
 You want to reverse an incorrect sale, but the terminal has
been balanced since the incorrect sale.
1 2 3
Date time refunD refunD
purchaSe
enter clerk iD/
refunD
Server iD:
amount: $0.00 (optional)
Settlement
Press F3 for Enter the amount Enter the Clerk/
using the keypad. Server ID number
REFUND.
Press the green OK and press the green
key. OK key.
4 5 6
refunD refunD yeS refunD
total: $0.01 no
total: $0.00
Swipe inSert or total: $0.01
enter acct#: approveD
If the card is a CHIP Confirm the amount The screen will
card, pass the termi- by pressing F1 for display status
nal to the cardholder YES. If the amount and a merchant
to insert his/her is incorrect, press F2 receipt will print.
card, confirm the for NO to decline
amount and enter the amount and
the PIN. If it is not a stop the transaction.
CHIP card, you will
swipe the magnetic
stripe or key enter
the card number.
7
refunD
tear receipt
preSS enter
Tear the Merchant
copy receipt off
and then press the
Green OK key to
print the customer
copy.
Use this process to reprint transactions made since the last balance.
1 2 3
Date time reprint reprint any
purchaSe receipt
refunD laSt receipt
invoice number:
Settlement any receipt
Press the 3rd purple Press F2 to print the Enter the invoice
key from the left to last receipt or press number for the
access the Reprint F3 to print any other transaction you
transaction in the would like to reprint
Feature.
open batch. and press the green
OK key.
Thermal Printer
Paper Roll Cover
NoTE: To change paper, lift paper cover shown above, insert new
paper roll (paper coming from under the roll) and close cover.
6) Reports and Balancing
This will process all sales and credits that have been entered since the
last time the terminal was balanced. It will ensure that any charges/
credits are applied to the customer's card and that any funds due to
you are sent to your account. As part of the balance process, you
should print a Totals or Detail report to confirm your batch totals. You
must ensure that you balance daily in order to receive timely deposit
of your funds.
1 2 3
Date time reportS total reportS
purchaSe
total reportS
refunD
Detail reportS
Server reportS calculating...
Settlement
Press the 4th purple Select the report The selected report
key from the left to you wish to run by will print. Additional
open the Reports pressing F2, F3 or prompts may appear
.
Menu F4, or press the for options,
first purple key depending on the
(arrow key) to move report that is
through additional selected.
reports.
4 5 6
Date time Settlement Settlement
purchaSe
refunD
total: $0.00 total: $0.00
Settlement
Press F4 for SET- Enter the total of The batch will
TLEMENT - a Totals the batch from your settle and the
report will print. Totals or Detail current batch is
reporting and press then deleted from
OK. the terminal.
If you require assistance with your point-of-sale
terminal, please refer to your Merchant Services
Operating Guidelines for your appropriate POS
Technical Help Desk contact information.
MY MID:
MY TID:
MY Help Desk PH#
firstdata.com
© 2010 First Data Corporation. All rights reserved. All trademarks, service
marks and trade names referenced in this material are the property of their
respective owners. 301-1017
810-CHP 07/10
VeriFone
VX810 Duet
Quick Reference Guide
2
5
1 - Function Keys
2 - A rrow, Pre-Auth, Reprint
& Reports Keys
3 - Magnetic Card Reader
4 - Chip Card Reader
5 - KeyPad for Data and PIN Entry
1
3
4