Humanscale M/Connect Troubleshooting Instructions page 5

M|Connect Troubleshooting Guide
6. If the VID looks like above, then it is M/Connect but Windows is not associating the DisplayLink USB driver with
M/Connect. If this is the case, or if the devices are not listed as above, follow these steps to completely uninstall the
DisplayLink software and drivers and then reinstall the drivers.
a. Unplug the USB cable from the computer.
b. From the Start menu, go to Control Panel.
c. In the top right drop down list select Large Icons
d. Click Program and Features.
e. Double click on DisplayLink Core Software.
i. If no DisplayLink programs are listed skip to step 9.
f. A windows confirmation dialog opens (if enabled). Click Yes.
g. A Message may appear to state which software packages will also be uninstalled. Click Yes to uninstall.
7. Once uninstalled, you may be prompted to reboot. Click Yes to complete the uninstall.
8. Run the DisplayLink Installation Cleaner Tool for Windows to clear the registry and ensure that all DisplayLink
components have been removed:
a. Download and unzip the file from the link above. Right click the exe file and click "run as administrator".
9. Install DisplayLink drivers.
a. Make sure the laptop is not connected to the M/Connect hub before the drivers are installed.
b. Go to the DisplayLink driver download page: http://www.displaylink.com/downloads/windows. And download
the latest version of DisplayLink USB Graphics Software For Windows.
i. There may be problems downloading and installing drivers because of a company's firewalls. If this is
the case, the IT department will have to provide permission for the software driver download and
installation.
c. Follow the prompts to complete the download and begin the installation.
d. When the installation prompts for First Connect click the Skip button in the bottom right corner of the window.
e. After successful installation there may be a prompt to reboot the computer.
f. Once the computer has finished rebooting plug the USB cable into the computer.
10. If the DisplayLink drivers were correctly installed Humanscale M-Connect will appear in the Device Manager as shown
on step 3 and DisplayLink Core Software will appear in Programs and Features as shown in step 1.
Humanscale: M|Connect Troubleshooting Guide – Revision 4, March 7, 2018
http://www.displaylink.com/downloads/file?d=64
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