Humanscale M/Connect Troubleshooting Instructions page 3

M|Connect Troubleshooting Guide
Question 2: Can other users, who have connected to an M|Connect, connect to the same station?
No: Check that the bridge cable(s) that connect the hub to the dock are fully inserted into the dock.
Yes: Is the USB cable damaged?: Unplug the USB cable from the computer and check that the pins
in the USB connector are not bent. There should be 5 pins uniformly spaced apart inside the
connector. An example of a bad connector is shown below. Next check that the port where the USB
cable plugs into the M|Connect is not damaged. An example of a bad port is shown below.
Yes: If a bent cable pin is discovered replace the cable. If a damaged port is discovered,
replace the M|Connect.
No: Has the computer displayed a message stating "USB Device Not Recognized"?
Unplugging and reconnecting the USB cable will force this messages to flash again.
Yes: Unplug the USB cable from the computer, power cycle the M|Connect by
disconnecting the main power supply (waiting for 10 seconds) and then
reconnecting, and then reboot the computer. For M/Connect 2 simply press the
power button on the left side of the hub.
No: This indicates that the lack of connection is computer related. Advance to
question 3.
Humanscale: M|Connect Troubleshooting Guide – Revision 4, March 7, 2018
M/Connect 1
3
M/Connect 2
M/Connect 1 Only