Prosupport; Prosupport Flex For Data Center - Dell PowerEdge R920 Technical Manual

ProSupport Plus engineers. ProSupport Plus gives you quick and efficient resolutions, working along
with our SupportAssist technology that enables us to get ahead of issues in your environment before
they become problems.
ProSupport
Our ProSupport service offers highly trained experts around the clock and around the globe to
address your IT needs. We'll help you minimize disruptions and maximize availability of your
PowerEdge server workloads with

24x7x365 access to certified hardware

Collaborative support assistance with over 195 third‐party

Hypervisor and operating system

On‐site parts and labor response options including
ProSupport Flex for Data Center
Dell ProSupport Flex for Data Center offers flexible site‐wide support for hyperscale data centers
with more than 1,000 assets. Built on standard Dell ProSupport components, Flex for Data Center
leverages our global scale while being tailored to suit your needs. While not for everyone, it offers a
flexible solution for those with large and complex
When you choose Dell ProSupport Flex for Data Center, you'll get:

Enterprise‐wide support that covers your entire data

A dedicated Technical Account Manager

Dedicated elite ProSupport Flex technical and field engineers who are trained on your environment and
configurations

Flexible onsite support and parts options that fit your operational

A tailored support plan for your operations staff
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Dell PowerEdge Technical Guide
experts
support
next business day or four‐hour mission critical
environments.
center
with remote, on‐site, part‐time and full‐time options
vendors
model