Bell Tones Are Not Going Off - Primex XR Troubleshooting Manual

Bell Tones are Not Going Off

Problem
Wireless Tone Generator is setup correctly, downloaded a schedule to the Transmitter, and bell tones are not
going off at the facility.
Cause
A Wireless Tone Generator (WTG) provides a contact closure and/or an audio output for a tone on a balanced or
unbalanced input. If all looks well as far as the Transmitter and WTG unit, then it is recommended to verify the
unit/circuit the WTG is connected to.
Solution
Follow the test procedures below that apply to the system's integration configuration.
Configuration: hardwired bell circuit that is wired through the Wireless Tone Generator contact closure relay
1. Complete a test closure from the WTG (specified by model below)
Wireless Tone Generator with LED menu: scroll through menu to test to close the relay and push middle button
l
to stop the test state.
Wireless Tone Generator with three red dials: press and hold the test button to close the relay and release
l
button when complete.
3. If rings, then the circuit is wired correctly - check schedule ID and schedule info on Transmitter schedule.
4. If it does not ring, can you hear a click signifying the relay is trying to change state? If it does not ring, contact
Primex. It may be required to try shorting the wires on the terminal to verify if it's the external circuit or the
relay. Make sure this is done with a certified electrician, as it could be high voltage.
5. If the issue is determined to be the bell circuit, have a certified electrician look into the issue and fix accordingly.
Configuration: Wireless Tone Generator is connected to a third-party PA system.
1. Complete a test closure from the WTG (specified by model below)
5