Customer Assistance Information - Saab 9-7X Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text
Telephone (TTY) Users ................................7-6
Customer Assistance Offices ............................7-6
Roadside Assistance Program ..........................7-6
Scheduling Service Appointments .....................7-8
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-10
Customer Assistance Information
Reporting Safety Defects ................................7-13
Vehicle Data Recording and Privacy ................7-15
Reporting Safety Defects to the
United States Government ..........................7-13
Reporting Safety Defects to the
Canadian Government ................................7-14
Reporting Safety Defects to Saab ...................7-14
Service Publications Ordering Information .........7-14
Event Data Recorders ...................................7-16
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OnStar ......................................................7-17
Navigation System ........................................7-17
Radio Frequency Identification (RFID) ..............7-17
7-1