Troubleshooting - Sony HT-S500RF Operating Instructions Manual

Troubleshooting

Troubleshooting
If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
Power
The system does not power up.
 Check that the AC power cord (mains
lead) is connected securely.
 Disconnect the AC power cord (mains
lead) from the wall outlet (mains),
and then reconnect after several
minutes.
The system is turned off
automatically.
 The auto standby function is working.
Set "SYS >" – "ASTBY" to "OFF"
(page 26).
The system does not turn on even
when the TV is turned on.
 Set "HDMI>" – "CTRL" to "ON"
(page 25). The TV must support the
Control for HDMI function (page 27).
For details, refer to the operating
instructions of your TV.
 Check the speaker settings of the TV.
The system power syncs with the
speaker settings of the TV. For details,
refer to the operating instructions of
your TV.
 Depending on the TV, if the sound
was output from the speakers of the
TV the previous time, the system may
not turn on by interlocking with the
TV even when the TV is turned on.
30
GB
The system turns off when the TV is
turned off.
 Check the setting of "HDMI>" –
"TVSTB" (page 25). When "TVSTB" is
set to "ON" or "AUTO," the system
turns off automatically when you turn
off the TV.
The system does not turn off even
when the TV is turned off.
 Check the setting of "HDMI>" –
"TVSTB" (page 25). To turn off the
system automatically regardless of
the input when you turn off the TV,
set "TVSTB" to "ON." The TV must
support the Control for HDMI function
(page 27). For details, refer to the
operating instructions of your TV.
Picture
There is no picture or the picture is
not output correctly.
 Select the appropriate input
(page 16).
 When there is no picture while TV
input is selected, select the TV
channel that you want using the TV
remote control.
 Disconnect the HDMI cable, then
connect it again. Make sure that the
cable is firmly inserted.
Sound
No TV sound is output from the
system.
 Check the type and connection of the
HDMI cable or optical digital cable
that is connected to the system and
the TV (refer to the supplied Startup
Guide).
 Disconnect the cables that are
connected between the TV and the
system, then connect them firmly
again. Disconnect the AC power cords
(mains leads) of the TV and the