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FAQ and troubleshooting
The chapter describes situations that you may encounter during use of the device, along with
basic troubleshooting steps. If you are not able to resolve the issue, contact a nearest BenQ
service center for assistance immediately.
Power
Why does the device not respond after the Power button is pressed?
Connect the adapter to the device and electric outlet again. And make sure you have pressed
and held the Power button for at least 3 seconds.
Network connection
I have problems with setting up Wi-Fi.
Please follow these steps to solve the problems.
Have you already activated the Wi-Fi function on the device? Also, please make sure the Wi-Fi
icon on the status bar shows connection and strong signals. If you do not see the connection
icon, make sure if you have properly set up the Wi-Fi device in order to receive signals.
I encountered some problems while using Google
It is recommended that you contact the Google
direct assistance.
Touchscreen
Can I cover the touchscreen with a sticker for protection?
No, the sticker hinders the touch or slide movements.
The touchscreen feels rough when I slide on the touchscreen. How do I clear it?
Follow the instructions in
Applications
I cannot launch
If you cannot launch
are requested to provide the Ethernet MAC address of the smart display, go to
>
Settings
About
Cleaning the touchscreen on page 21
or
BenQ Cloud
Family Board
or
BenQ Cloud
>
>
Status
Ethernet MAC address
Play Store
Play Store
.
, contact BenQ customer service. If you
Family Board
.
. What should I do?
customer service for instant and
to clean the touchscreen.
FAQ and troubleshooting
>
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