Do you have a question about the ZG Series and is the answer not in the manual?
Questions and answers
Morgan
June 1, 2025
The bed isn’t working. I’ve changed the batteries in the remote, unplugged it and replugged it in, checked to make sure all cords were plugged in, tried repairing the remote 5 times and nothing. I’m not sure what I’m doing wrong but at this point I have an overpriced bed frame.
1 comments:
Mr. Anderson
June 1, 2025
If the MotoSleep ZG Series bed is not working after changing the remote batteries and checking all connections, follow these troubleshooting steps:
1. Make sure the motors are not overused. Do not operate them for more than 2 minutes in an 18-minute period (10% duty cycle). 2. Check for any obstruction in the bed mechanism. Elevate the bed and remove any obstruction found. 3. If the head or foot section elevates but does not return to flat, ensure the bed is not too close to the wall or that the headboard is not pressing against the mattress. Adjust the bed position if needed. 4. If the remote control is not working, it may need to be re-paired. Unplug the power cord, remove 9V batteries if installed, then press and hold the SELECT button until “PAIR” appears on the remote. Plug the power cord back in. A beep will confirm pairing. 5. Check for possible radio frequency interference. Wait a few seconds and press the button again. Make sure to press the lift buttons squarely and accurately.
This answer is automatically generated
Christopher Herndon
February 6, 2025
the light sensor on one side of the bed will not come on.
Safety & Warranty Warnings READ THE FOLLOWING INFORMATION CAREFULLY BEFORE USING THIS PRODUCT If unable to understand warnings, cautions, and/or instructions, contact the dealer or technical personnel if applicable, before attempting to use the equipment. Otherwise, injury or damage may result. SAFETY WARNINGS: Product Rating: The motors are not designed to operate continuously for more than...
Parts List All electronics and components that need to be installed are located in boxes under the foundation or attached to the frame. Before discarding the packing materials, ensure that all the parts are accounted for. INCLUDED WITH ZG1000/ZG2000/ZG3000 (1) Power Supply with (4) Adjustable (1) Wrench &...
Electronics Quick Reference Guide ZG1000/ZG2000 OVERVIEW Input Power Power Cord Cord Input Cord Sync Cord Connection Connection Sync Cord Power Supply Connection Foot Motor Port Head Motor Port Foot Motor Head Motor Remote ZG3000 OVERVIEW Input Power Power Cord Cord Input Cord Sync Cord Connection...
Electronics Quick Reference Guide ZG E PACKAGE OVERVIEW Underneath Input Power USB Charging Power Cord Cord Ports Sync Cord Input Cord Connection Connection Connection LED Connection Sync Cord Power Supply USB Charger Connection Foot Motor Port Head Motor Port Neck Motor Port Remote Head Motor Foot Motor...
Installation Guide Two people are required to set up the foundation. STEP 5 NOTE: To avoid damage to the foundation, always open the carton while the bed is in the flat Uncoil the power cord and connect it to the position.
Remote Control Instructions ZG1000/2000/3000 Lift Lower HOME Position SELECT Zone ONE TOUCH BUTTONS ADJUST The button lifts the head/foot/neck section of the foundation. One touch HOME preset position. The button lowers the head/foot/neck section of the foundation. One touch SELECT button. Select head, foot or neck zone. Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886) —06—...
Remote Control Instructions ZG E REMOTE Lift Lower HOME Position SELECT Zone ANTI-SNORE Position TV Position ZERO G Position Underneath LED on/off Programmable Positions ADJUST ONE TOUCH BUTTONS The button lifts the head/foot/neck section of the foundation. One touch HOME preset position. The button lowers the head/foot/neck section of the foundation.
Remote Control Instructions ZG3000M REMOTE Lift Lower HOME Position SELECT Zone Programmable Underneath LED on/off Positions Foot Massage on (3 Intensity Levels) Head Massage on (3 Intensity Levels) Head/Foot Massage off ONE TOUCH BUTTONS ADJUST The button lifts the head/foot/neck section of the foundation. One touch HOME preset position.
Setting Programmable Positions and Pairing Remote The original remote that comes in the box is already paired to the foundation. No further action is required. In the event that the remote is not paired with the foundation, follow the steps below. SETTING PROGRAMMABLE POSITION PAIRING REMOTE The ZG E &...
Synchronizing Two Foundations If simultaneous operation of two foundations is desired, use the sync cord to connect the electronics of both foundations together. STEP 3 STEP 1 Plug foundations back into the power source. Unplug foundations from the power source. STEP 2 STEP 4 Check to ensure that all cords are securely attached.
Troubleshooting In the event that the power foundation fails to operate, assess the symptoms and possible solutions provided in the chart below. SYMPTOMS SOLUTIONS Verify that the power cord is plugged into a working, grounded Remote control illuminates and appears to be operable, but will not electrical outlet.
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If the MotoSleep Power Foundation is installed over a bed frame, verify that the massage motors are not causing the bed frame (or bed frame components) to vibrate.
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Thank you for purchasing a Power Foundation. Contact Customer Service Toll Free at 1-844-696-6886...
Need help?
Do you have a question about the ZG Series and is the answer not in the manual?
Questions and answers
The bed isn’t working. I’ve changed the batteries in the remote, unplugged it and replugged it in, checked to make sure all cords were plugged in, tried repairing the remote 5 times and nothing. I’m not sure what I’m doing wrong but at this point I have an overpriced bed frame.
If the MotoSleep ZG Series bed is not working after changing the remote batteries and checking all connections, follow these troubleshooting steps:
1. Make sure the motors are not overused. Do not operate them for more than 2 minutes in an 18-minute period (10% duty cycle).
2. Check for any obstruction in the bed mechanism. Elevate the bed and remove any obstruction found.
3. If the head or foot section elevates but does not return to flat, ensure the bed is not too close to the wall or that the headboard is not pressing against the mattress. Adjust the bed position if needed.
4. If the remote control is not working, it may need to be re-paired. Unplug the power cord, remove 9V batteries if installed, then press and hold the SELECT button until “PAIR” appears on the remote. Plug the power cord back in. A beep will confirm pairing.
5. Check for possible radio frequency interference. Wait a few seconds and press the button again. Make sure to press the lift buttons squarely and accurately.
This answer is automatically generated
the light sensor on one side of the bed will not come on.