Genesys Polycom IP 330 Quick Reference

During a call

This section describes tasks you can perform when you are currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an extension number.
Task
Create conference call with call on hold
End call
Hold call
Park current call
Split conference into 2 calls on hold
Transfer call after consulting
Transfer call without consulting (blind transfer)
Transfer call to another user's voicemail

Other tasks

This section describes tasks you can perform when not currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an extension number. Off hook means
to pick up the handset or press New Call, any line key or the headset button.
Task
Access voice mail
Answer call
Create conference call
End call
Resume call
List all parked calls
List one parked call
Log in or out of a phone
Page
Pick up held or alerting call
(on a station to which you have access)
Pick up group call
Pick up parked call
Place call
† The lower number menu option is used for Managed IP Phones when the Call Forward feature is disabled (default setting).
The higher number menu option is used on non-managed phones or Managed IP Phones with the Call Forward feature enabled.
Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Key Sequence
Current call + Call on hold (on the same line)+ Join
End Call
Hold
Menu + 1 + 6 + orbit number + Dial Menu + 1 + 7 + orbit number + Dial
OR
Split
Trnsfer + Normal + phone number + Dial
Trnsfer + Blind + phone number + Dial
Trnsfer + Blind + phone number +  + Dial
Key Sequence
Press the Msgs soft key and follow voice or visual prompts.
Answer
Phone number + Confrnc + phone number + Confrnc
End Call
Call on hold + Resume
 + 904 + Dial
 + 904 + orbit number + Dial
 + Dial + 98 + extension + password + # + 1
To log in:
Dial + 98 + extension + password + # + 2
To log out: +

Menu options available on the 98 menu include: 1 - Log in, 2 - Log out, 3 - Log in to a different station,
4 - Change your status, 5 - record your agent greeting and 6 - Log in or out of queues.
 + 901 + zone number + Dial
Off hook +  + pause + 95 + extension
Off hook + Menu + 1 + 9 Off hook + Menu + 1 + 10
OR
Off hook + Menu + 1 + 7 Off hook + Menu + 1 + 8
OR
New Call + phone number + lift handset or press headset key
Phone number + Dial
OR
Phone number + lift handset or press headset key
OR
†
†
†
Polycom® SoundPoint®
IP 330/331/335 and 320/321 SIP

Quick Reference

These instructions highlight Polycom phone
features. See your Polycom User Guide for
more detailed instructions on using soft keys,
feature keys and the phone menu.
Polycom application firmware requirements for
each model are listed on the SIP IP Phones
information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-4.0-QR17 Revised 10/27/2017