Genesys AudioCodes 420HD Quick Reference

During a call
This section describes tasks you can perform when you are currently engaged in a call.
appears on the key. Phone number means to dial a phone number or an extension number.
Task
Create conference call with call on hold
End call
Hold call
Resume call
Mute call
Resume muted call
Transfer call after consulting
(attended transfer)
Transfer call without consulting
(blind transfer)
Other tasks
This section describes tasks you can perform when not currently engaged in a call.
appears on the key. Phone number means to dial a phone number or an extension number.
Task
Place call
Answer call
Create conference call
Redial previous number
Dial missed call
Access voice mail
AudioCodes® 420HD SIP IP Phone Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc. All rights reserved.
Soft key names are in Bold. Function key names are in UPPERCASE or identified by the icon that
Conf + phone number + Dial + Conf.
Do one of the following:
• Replace handset or .
• End.
HOLD.
Resume or HOLD.
Trans + phone number + consult with recipient + Trans.
Trans + phone number + Trans.
Soft key names are in Bold and function key names are in UPPERCASE or identified by the icon that
Do one of the following:
• Phone number + Dial + lift handset or .
• Phone number + press the # (pound key) + lift handset or
• Phone number + lift handset or .
• Lift handset or + phone number.
Do one of the following:
• Lift handset or .
• Accept.
Phone number + Dial + Conf + phone number + Dial + Conf.
REDIAL + select number + Dial.
Missed + select number + Dial.
VOICE MAIL + follow voice prompts to listen to message
Key Sequence
Key Sequence
.
AudioCodes® 420HD SIP
IP Phone

Quick Reference

These instructions highlight AudioCodes phone
features. See your AudioCodes User Guide for
more detailed instructions on using soft keys,
function keys, and the phone menu.
AudioCodes application firmware requirements
for this model are listed on the SIP IP Phones
information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-4.0-QR26 Revised 10/27/2017