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Genesys 400 Series Administrator's Manual

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400 Series IP Phones
Administrator's Guide
Version 2.2.16
(for PureEngage)

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Summary of Contents for Genesys 400 Series

  • Page 1 400 Series IP Phones Administrator's Guide Version 2.2.16 (for PureEngage)
  • Page 2 Copyright © 2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. About Genesys Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships.

  • Page 3: Table Of Contents

    Provisioning using the User-Class Option .............. 46 8.2.6 SIP SUBSCRIBE and NOTIFY Messages.............. 55 8.2.7 Hardcoded Domain Name for Provisioning Server ..........57 8.2.8 Cached Address of Last Provisioning Server Used ..........57 Static URL Provisioning ..................58 Genesys 400 Series IP Phones...
  • Page 4 Contents Quick Setup ......................60 Quick Setup....................... 62 Networking ......................64 10 Introduction....................... 66 11 Configuring Date and Time Manually ............. 68 11.1 Configuring Daylight Saving Time ................ 69 11.2 Configuring the NTP Server ................. 72 11.3 Configuring NTP Server via DHCP ............... 74 12 Configuring IP Network Settings ..............
  • Page 5 21.21 Configuring Attended and Semi-Attended Call Transfer ........161 21.22 Configuring Blind Transfer.................. 161 21.23 Creating a Speed Dial File for Configuration File ..........162 22 Configuring Volume Levels ................163 22.1 Configuring Gain Control ..................163 Genesys 400 Series IP Phones...
  • Page 6 Contents 22.2 Configuring Tone Volume .................. 166 22.3 Configuring Ringer Volume ................167 22.4 Configuring Speaker Volume ................168 22.5 Configuring Handset Volume ................171 22.6 Configuring Headset Volume ................173 Advanced Phone Settings ..................176 23 Configuring the Phone Directory ..............177 23.1 Configuring the Corporate Directory ..............
  • Page 7 43.1 Accessing Phone Firmware Version ..............254 43.1.1 Accessing Firmware Version using the Web Interface ......... 254 43.1.2 Accessing Firmware Version from the Phone's Screen ........254 43.2 Viewing Phone Firmware Release Information ........... 255 Genesys 400 Series IP Phones...
  • Page 8 Recovering the Phone ..................321 Verifying that the Phone is Downloading the Image File ........323 Deploying Genesys IP Phones - Use Case ............326 Preparing Configuration (cfg) Files for the Enterprise Customer ......326 Preparing the DHCP Server to Automatically Provision Phones ......330 Making Sure Phones are Correctly Provisioned ...........
  • Page 9 Figure 17-3: Example of the Alert-Info Header ..................120 Figure 17-4: Tones - Regional Settings ....................121 Figure 17-5: Upload Ringing Tone ...................... 123 Figure 18-1: Media Streaming ......................128 Figure 18-2: Quality of Service ......................129 Genesys 400 Series IP Phones...
  • Page 10 Contents Figure 18-3: Media Streaming - Codecs ....................130 Figure 18-4: Media Streaming - Codecs ....................131 Figure 19-1: Voice – Jitter Buffer ......................133 Figure 19-2: Voice - Silence Compression ..................134 Figure 19-3: Voice - Noise Reduction ....................135 Figure 20-1: Line Settings........................
  • Page 11 Figure A-13: Directory – Delete a Contact ................... 296 Figure A-14: BLF Configuration for Application Server Type - Asterisk ..........299 Figure A-15: Registering a Phone on the Redundant Genesys Server ..........311 Figure B-1: ACD ..........................315 Figure B-2: ACD – Unavailable Reason Code ..................315 Figure C-1: Identifying Recovery Mode ....................
  • Page 12 Contents List of Tables Table 2-1: Language Display Parameters ..................... 21 Table 3-1: Port Parameters ........................24 Table 3-2: User Name and Password Parameters ................24 Table 4-1: Example of CSV File ......................28 Table 8-1: DHCP Automatic Provisioning Parameters ................41 Table 8-2: Auto Provisioning via DHCP Option 66/67 ................
  • Page 13 Table 52-8: Backlight Timeout ......................297 Table A-9: Displaying a Message on Agents’ Phones ................ 311 Table A-10: Redundant Genesys Server - Parameters ............... 311 Table A-11: Retransmission Timer T1 - Parameter ................312 Table B-1: ACD Parameters ........................ 316 Table B-2: BroadSoft-Softkey Display States and Command Menu Options ........
  • Page 14 If you especially like or dislike anything about this document, feel free to e-mail your comments to Techpubs.webadmin@genesys.com When you send us comments, you grant Genesys a nonexclusive right to use or distribute your comments in any way it believes appropriate, without incurring any obligation to you. Administrator’s Guide Version 2.2.16...
  • Page 15 A version number appears at the bottom of the inside front cover of this document. Version numbers change as new information is added to this document. Here is a sample version number: 400_IP_Phone_Administrator’s_Guide _12-2018_2.2.161.00 You will need this number when you are talking with Genesys Customer Care about this product. Genesys 400 Series IP Phones...
  • Page 16 405 and 405HD IP Phone User's Manual 405 and 405HD IP Phone Quick Guide One Voice Operations Center (OVOC) IOM Manual OVOC User's Manual Document Revision Record This table applies to AudioCodes documentation rather than Genesys documentation for these IP Phones. LTRT Description 11947 Version 2.2.2.
  • Page 17 Administrator’s Guide Notices In the tables in this document, boldened parameters enclosed in square brackets Note: [ ] indicate Configuration File parameters. Web interface parameters are displayed in regular font above their counterparts. Genesys 400 Series IP Phones...

  • Page 18: Introduction

    This manual is intended for the system administrator responsible for setting up and configuring the 420HD, 405 and 405HD IP phones. Genesys’ IP phones are based on the proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The phones are...

  • Page 19: Configuration Tools

    Part I Configuration Tools...

  • Page 20: Ip Phone User Interface

    2. IP Phone User Interface IP Phone User Interface The phone provides a Liquid Crystal Display (LCD) based screen, offering an intuitive, menu- driven interface for configuring the phone. The administrative tasks are performed in the phone's Administration menu. Screenshots of the 440HD are shown in this document. Screenshots of the 420HD Note: and 405/405HD are only shown if they significantly differ.

  • Page 21: Changing Display Language

    0-35 (440HD) and 0-30 (420HD). The default depends on the hardware revision. Applies only to 440HD phone. Determines the [personal_settings/blf_lcd_contrast] sidecar BLFs contrast. Configure to a level comfortable for the user. Range: 0-39. Default: 16. Genesys 400 Series IP Phones...

  • Page 22: Web Interface

    3. Web Interface Web Interface This section describes the phone's Web interface. You can use the Web interface to configure the device. Accessing Web Interface You can use any standard Web browser (such as Microsoft Internet Explorer) to access the phone's Web interface.

  • Page 23: Getting Started With The Web

    Navigation tree: tree-like, hierarchical structure of menus pertaining to the selected  tab on the Navigation bar. Configuration pane: displays the configuration parameters pertaining to a selected  menu in the Navigation tree. Genesys 400 Series IP Phones...

  • Page 24: Configuring The Web Interface's Port

    3. Web Interface Configuring the Web Interface's Port Here's how to assign a port number to the Web interface, using the configuration file. ➢ To configure the Web interface port using the configuration file: • Use the table below as reference. Table 3-1: Port Parameters Parameter Description...
  • Page 25 3. Web Interface This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 26: Configuration File

    4. Configuration File Configuration File This section describes the configuration file and the parameters you can configure in it. Introduction The configuration file can be loaded to the phone using the automatic provisioning mechanism, or manually from your local computer using the Web interface. The subsections below describe configuration file syntax and linking additional configuration files to a configuration file.

  • Page 27: Downloading The Configuration File From The Phone

    Genesys now provides a tool that assists in the automatic generation of configuration files. These files can be generated for the initial configuration of the phones and then later regenerated for subsequent configuration updates as required.

  • Page 28: Voiprovision Utility Overview

    4. Configuration File 4.5.3 VoIProvision Utility Overview The VoIProvision utility is a generic tool that automatically generates multiple MAC-specific configuration files (.cfg). The utility generates a separate .cfg file for each IP phone. To execute the utility, the user needs to prepare a csv file and a template file. The csv file contains the tagged records for each phone and the template file maps these tagged records to a configuration file format, which can be read by the phone.

  • Page 29: Starting The Voiprovision Utility

    .cfg file per csv line record (e.g., [mac].cfg). Using the Encryption Tool Genesys’ phones use the Triple Data Encryption Standard (3DES) algorithm for encryption. Here’s how to use the encryption tool. 4.6.1 Encrypting Configuration Files Here’s how to encrypt the configuration file.

  • Page 30: Encrypting Passwords In The Configuration File

    4. Configuration File 4.6.2 Encrypting Passwords in the Configuration File Here’s how to encrypt phone passwords used in the configuration process, for example, the 'System' password and the 'SIP Authentication' password. ➢ To encrypt passwords: At the command line prompt, specify the following: encryption_tool.exe –s <password_string>...
  • Page 31 4. Configuration File This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 32: Automatic Provisioning

    Part II Automatic Provisioning...
  • Page 33 4. Configuration File This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 34: Introduction

    5. Introduction Introduction By default, the phone is ready for out-of-the-box deployment using its automatic provisioning capabilities. The phone offers a built-in mechanism for automatically upgrading its software image and updating its configuration. This method is used to upgrade the phone firmware and update its configuration, by remotely downloading an updated software image and configuration file.
  • Page 35 5. Introduction This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 36: Updating The Configuration File Manually

    6. Updating the Configuration File Manually Updating the Configuration File Manually The phone enables you to view, save, and load its configuration file to backup and restore the current configuration. ➢ To manually update the configuration file: Open the Configuration File page (Management tab > Manual Update menu > Configuration File).
  • Page 37 PC. When creating a new configuration file, make sure the system/type parameter in Note: the configuration file is set to the correct phone model (e.g., 440HD). Genesys 400 Series IP Phones...

  • Page 38: Setting Up Network For Auto Provisioning

    7. Setting up Network for Auto Provisioning Setting up Network for Auto Provisioning The phone supports dynamic VLAN discovery, dynamic IP addressing (DHCP), and NTP (as client). For manual configuration of Network Settings, see Section 12. Note: Administrator’s Guide Version 2.2.16...
  • Page 39 7. Setting up Network for Auto Provisioning This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 40: Obtaining Firmware And Configuration Files

    8. Obtaining Firmware and Configuration Files Obtaining Firmware and Configuration Files The Web interface allows you to: Automatically update firmware and configuration files  Manually update firmware and configuration files  Provisioning Hunt Order The phone always attempts to use the first provisioning method listed below (DHCP Option 160).

  • Page 41: Table 8-1: Dhcp Automatic Provisioning Parameters

    001122334455.cfg ▪ http://192.168.2.1/different_firmware_name.img ; <MODEL>_<MAC>_conf.cfg - retrieved firmware file is different_firmware_name.img and the configuration file name is <Model type>_<MAC address>_conf.cfg. For example, 440HD_001122334455_conf.cfg • https://192.168.2.1/;<MODEL>_<MAC>_conf.cfg if the model is 440HD, the retrieved firmware file is Genesys 400 Series IP Phones...
  • Page 42 8. Obtaining Firmware and Configuration Files Parameter Description 440HD.img and the configuration file name is 440HD_<MAC Address>_conf.cfg. For example, 440HD_001122334455_conf.cfg The following syntax is available for DHCP Options 66/67: Option 66 must be a valid IP address or host ▪ name of a TFTP server only.

  • Page 43: Provisioning Using Dhcp Option 160

    From the 'Provisioning Method' dropdown, select DHCP Option (Dynamic URL). In the 'DHCP Option Value' field, enter 160. Configure the remaining parameters, and then click Submit. After reboot, confirm that the firmware and configuration files have been updated. Genesys 400 Series IP Phones...

  • Page 44: Technician's Digit Key Code

    8. Obtaining Firmware and Configuration Files 8.2.2 Technician's Digit Key Code Technicians installing phones at customer sites do not need to connect laptops to phones to provision them. After connecting phones to the network, technicians can enter a specific digit key code which changes the phones' provisioning URL to the server's URL.

  • Page 45: Provisioning Using Dhcp Option 66/67

    Phones can get a provisioning URL from DHCP Option 43. Option 160 has the highest priority, following by Option 66/67, and then Option 43. ➢ To operate with DHCP Options 43: Configure DHCP Options 43 in the DHCP server. Use the example in the figure below  as reference. Genesys 400 Series IP Phones...

  • Page 46: Provisioning Using The User-Class Option

    Example: tftp://192.168.202.103/test.img;test.cfg 8.2.5 Provisioning using the User-Class Option Provision using the User-Class Option if vendor phones other than those of Genesys are deployed in the same enterprise as Genesys’ phones and a DHCP Option cohabitation issue consequently occurs. This section shows how to configure provisioning of Genesys phones using the User-Class Option when other vendor phones in the enterprise point to the same DHCP server and use one of the standard DHCP Options described in the previous sections.

  • Page 47: Figure 8-4: Dhcp Options Assigned To Ipv4 Addresses

    The examples below show IPv4 addresses Figure 8-4: DHCP Options Assigned to IPv4 Addresses Define a separate User Class for each Genesys phone model deployed (420HD and 440HD phone models): Right-click the IPv4 server icon and from the popup menu, select Define User Classes…...
  • Page 48 8. Obtaining Firmware and Configuration Files Click the Add… button. Administrator’s Guide Version 2.2.16...

  • Page 49: Figure 8-7: New Class

    AudioCodes phone model so that a User Class entry for each model deployed will exist when completed. Figure 8-8: Packet Bytes Window Make sure one DHCP User Class entry exists for each AudioCodes phone model deployed in the enterprise. Genesys 400 Series IP Phones...

  • Page 50: Figure 8-9: Dhcp User Classes

    Figure 8-9: DHCP User Classes Table 8-3: DHCP User Class Entry for Each AudioCodes Phone Model Deployed Display Name Description ASCII 420HD Genesys 420HD IP Phone 420HD 440HD Genesys 440HD IP Phone 440HD Genesys 405 IP Phone Configure Scope Option 160. This is not a standard Scope Option, so it needs to be created.

  • Page 51: Figure 8-11: Predefined Options And Values

    Add the AudioCodes 160 Option as shown below, and then click OK. Figure 8-12: Option Type – Add AudioCodes 160 Option Add the IP Phone Management Server location using HTTP. In the figure below, it's http://<EMS address>/firmwarefiles;ipp/dhcpoption160.cfg. Phone Management Server Administrator’s Manual for detailed information. Genesys 400 Series IP Phones...

  • Page 52: Figure 8-13: Predefined Options And Values - Add Ovoc Server Location

    8. Obtaining Firmware and Configuration Files Figure 8-13: Predefined Options and Values – Add OVOC Server Location Make sure you defined in the enterprise's DHCP server http://<OVOC server IP Note: address>/firmwarefiles;ipp/dhcpoption160.cfg for DHCP Option 160. Decide if the DHCP Scope Option needs to be assigned to phones in a specific VLAN (Scope), or to the entire server (acrtplab-ad.audiocodes.local) for IPv4 addresses.

  • Page 53: Figure 8-15: Configure Options 1

    (such as DNS or time server) that are different from the Servers Options for the rest of the Scopes on the server, they can also be selected, but this is typically not needed. Genesys 400 Series IP Phones...

  • Page 54: Figure 8-17: Server Options

    8. Obtaining Firmware and Configuration Files Figure 8-17: Server Options Click Apply and then follow the same procedure to add the 440HD user classes. After adding them, click the OK button. You have successfully created three separate Scope Options that will only allow AudioCodes phones to connect to the IP Phone Manager when they boot up and will not allow other vendor phones from receiving AudioCodes' IP Phone Management Server as their configuration server.

  • Page 55: Sip Subscribe And Notify Messages

    The following code describes SIP 200 OK Response on the SUBSCRIBE Message: SIP/2.0 200 OK Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Contact: <sip:10.13.2.37:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 SUBSCRIBE Expires: 0 Content-Length: 0 Genesys 400 Series IP Phones...
  • Page 56 8. Obtaining Firmware and Configuration Files The following code describes SIP NOTIFY Message with Provisioning Information. NOTIFY sip:10.13.2.37:5060 SIP/2.0 Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398- 6ad00ca2-7ca3606e Max-Forwards: 20 Contact: <sip:10.13.4.121:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4- 50029-386d4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile- type="application";model="440HD";version="2.2.2"...

  • Page 57: Hardcoded Domain Name For Provisioning Server

    After the phone creates a successful connection with a provisioning server, this server's address is cached by the phone. The next time the phone is rebooted, if it doesn't receive provisioning details, the device performs provisioning using the cached IP address. Genesys 400 Series IP Phones...

  • Page 58: Static Url Provisioning

    8. Obtaining Firmware and Configuration Files Static URL Provisioning Here’s how to configure the phone using the Static URL method. ➢ To configure static provisioning information using the Web interface: Open the Automatic Provisioning page (Management tab > Automatic Update menu >...

  • Page 59: Table 8-4: Static Url Automatic Provisioning Parameters

    - configuration file name is <MAC ▪ Address>.cfg, for example, 001122334455.cfg https://192.168.2.1/440HD_<MAC>_conf.cfg - retrieved ▪ configuration file name is 440HD_<MAC Address>_conf.cfg, for example, 440HD_001122334455_conf.cfg Note: This parameter is applicable only when 'method' is configured to Static. Genesys 400 Series IP Phones...

  • Page 60: Quick Setup

    Part III Quick Setup...
  • Page 61 8. Obtaining Firmware and Configuration Files This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 62: Quick Setup

    9. Quick Setup Quick Setup The Web interface provides a Quick Setup page that lets you configure basic features to quickly set up your phone to operational level. For Quick Setup parameters descriptions, see Part IV (Networking) and Part V Note: (VoIP Features).
  • Page 63 9. Quick Setup This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 64: Networking

    Part IV Networking...
  • Page 65 9. Quick Setup This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 66: Introduction

    10. Introduction Introduction Here’s how to configure network settings manually, if required. By default, the network settings are set for automatic provisioning. However, if you Note: need to change them, you can do so manually, as described in this section. Administrator’s Guide Version 2.2.16...
  • Page 67 10. Introduction This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 68: Configuring Date And Time Manually

    11. Configuring Date and Time Manually Configuring Date and Time Manually By default, date and time settings are automatically provisioned via the enterprise Note: DHCP server when the phone is connected to the Internet and to the power supply, but you can manually change them if required.

  • Page 69: Configuring Daylight Saving Time

    Use the table below as reference. Table 11-2: Daylight Saving Time Parameters Parameter Description Active Determines whether the phone automatically detects the Daylight Saving Time for the [system/daylight_saving/activate] selected Time Zone. [DISABLE] Disable (default) ▪ [ENABLE] Enable ▪ Genesys 400 Series IP Phones...
  • Page 70 11. Configuring Date and Time Manually Parameter Description Start Time This subsection defines the starting day for the daylight saving offset. [system/daylight_saving/start_date] [month] - defines specific month in year ▪ [day] - defines specific day in month ▪ [hour] - defines specific hour in day ▪...
  • Page 71 The week of month (values 1-5) for end of daylight saving time. Relevant to 'Day of week' mode: [system/daylight_saving/end_date/day_of_week] The day of week for daylight saving time start Valid values : [SUNDAY] [MONDAY] [TUESDAY] [WEDNESDAY] [THURSDAY] [FRIDAY] [SATURDAY] Genesys 400 Series IP Phones...

  • Page 72: Configuring The Ntp Server

    11. Configuring Date and Time Manually 11.2 Configuring the NTP Server The Network Time Protocol (NTP) server can be configured using the Web interface or configuration file. When activated, date and time are automatically obtained from the NTP server. ➢ To configure the NTP server using the Web interface: Open the Date and Time page (Configuration tab >...
  • Page 73 The number of hours. The valid range is 0 to 24. The default is 12. [system/ntp/sync_time/hours] Time Display Format The format of the time displayed on the phone screen. [system/ntp/time_display_format] [24Hour] (default) ▪ ▪ [12Hour] Genesys 400 Series IP Phones...

  • Page 74: Configuring Ntp Server Via Dhcp

    11. Configuring Date and Time Manually 11.3 Configuring NTP Server via DHCP If the phone is set to obtain GMT offsets and NTP servers via DHCP (default), it receives the following fields in the DHCP options: Primary Server and Secondary Server – (Option 4 or 42). ...

  • Page 75: Table 11-4: Ntp Server And Gmt Parameters

    Parameter Description Default: 00:00 [system/ntp/gmt_offset] Enables the NTP server from which the phone retrieves the date and time. [0] Disable (default) ▪ [1] Enable – obtains the time information ▪ from a configured NTP server Genesys 400 Series IP Phones...

  • Page 76: Configuring Ip Network Settings

    12. Configuring IP Network Settings Configuring IP Network Settings The following section shows how to configure IP Network Settings including: Static IP Address  Partial DHCP  12.1 Configuring Static IP Address The static IP address can be configured using the following: Phone screen ...

  • Page 77: Configuring Ip Network Settings

    To define the phone's LAN settings using the Web interface: Open the LAN Settings page (Configuration tab > Network Connections menu > Network Settings). Figure 12-1: Network Settings Configure the LAN parameters using the table below as reference, and then click Submit. Genesys 400 Series IP Phones...

  • Page 78: Table 12-1: Network Settings Parameters

    12. Configuring IP Network Settings ➢ To define the phone's LAN settings using the configuration file: • Use the table below as reference. Table 12-1: Network Settings Parameters Parameter Description IP Type Defines the IP addressing method: [STATIC] Static IP (default)- Phone's IP address is ▪...

  • Page 79: Configuring Partial Dhcp

    [network/lan/dhcp/primary_dns/enabled] [1] Enable ▪ Note: If enabled, network/lan/fixed_ip/primary_dns must be set. Secondary DNS - Manual Enables setting the secondary DNS manually. [0] Disable (default) ▪ network/lan/dhcp/secondary_dns/enabled [1] Enable ▪ Note:If enabled, network/lan/fixed_ip/secondary_dns must be set. Genesys 400 Series IP Phones...
  • Page 80 12. Configuring IP Network Settings Parameter Description DHCP-Related Parameters Enables prioritization of the NTP server's network/lan/dhcp/ntp/server_list/enabled information received from the DHCP server (Option fields 42 or 4), over the static configuration (system/ntp/primary_server_address and system/ntp/secondary_server_address). [0] Disable ▪ [1] Enable (default) ▪...
  • Page 81 12. Configuring IP Network Settings This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 82: Configuring Lan And Pc Port Settings

    13. Configuring LAN and PC Port Settings Configuring LAN and PC Port Settings Port settings can be configured using the Web interface or configuration file. The optional values of the configuration file parameters are enclosed in square Note: brackets while its corresponding Web values are written outside the square brackets, for example, [1] Enable.
  • Page 83 13. Configuring LAN and PC Port Settings This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 84: Configuring Vlan Settings

    14. Configuring VLAN Settings Configuring VLAN Settings You can configure VLAN settings using the Web interface or configuration file. ➢ To configure the phone's VLAN settings using the Web interface: In the Web interface access the Network Settings page (Configuration tab > Network Connections menu >...

  • Page 85: Configuring Manual Or Automatic Vlan Assignment

    Protocol (CDP) (3) DHCP Option 43, sub option 10 and (4) manually. If (1) is unsuccessful, (2) is attempted. If (2) is unsuccessful, (3) is attempted. If (3) is unsuccessful, (4) is attempted. The capability provides an alternative VLAN configuration option. Genesys 400 Series IP Phones...

  • Page 86: Voip Settings

    Part V VoIP Settings...
  • Page 87 14. Configuring VLAN Settings This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 88: Configuring Sip Settings

    15. Configuring SIP Settings Configuring SIP Settings You can configure the following SIP settings using the Web interface or configuration file: General  Proxy and Registration  SIP Timers  SIP QoS  15.1 Configuring General SIP Settings The phone's General SIP settings can be configured using the Web interface or configuration file.

  • Page 89: Table 15-1: Sip General Parameters

    If not specified, the phone's IP ▪ address is used (default). PRACK Mode Determines whether the phone sends PRACK (Provisional [voip/signalling/sip/prack/enabled] Acknowledgment) messages upon receipt of 1xx SIP reliable responses. [0] Disable ▪ [1] Enable (default) ▪ Genesys 400 Series IP Phones...
  • Page 90 15. Configuring SIP Settings Parameter Description Enable RPORT Determines whether the phone adds the 'rport' parameter to the [voip/signalling/sip/rport/enabled] relevant SIP message (in the SIP Via header). [0] Disable (default) ▪ [1] Enable ▪ Include PTIME in SDP Determines whether the phone adds the PTIME parameter to the [voip/signalling/sip/sdp_include_ptime] SDP message body.
  • Page 91 The valid range is 0 to 100. The default value is 4. Sets the Display Name in the 'To' [voip/signalling/sip/display_name_in_registration_msg/enabled] and 'From' fields of the SIP REGISTER message. [0] Disable (default) ▪ [1] Enable ▪ Genesys 400 Series IP Phones...
  • Page 92 15. Configuring SIP Settings Parameter Description Determines whether semi- [voip/signalling/sip/semi_transfer_with_no_cancel/enabled] attendant transfer is performed without sending the SIP CANCEL message to the remote side. [0] Disable (default) ▪ [1] Enable ▪ Note: In this flow ("with_no_cancel"), ▪ the Transferor's User Agent continues the transfer as an attended transfer even after the Transferor hangs up.

  • Page 93: Configuring Proxy And Registration

    [1] Enable ▪ The IP address or host name of the SIP [voip/signalling/sip/proxy_address] proxy server. Default: 0.0.0.0 Proxy Port The UDP or TCP port of the SIP proxy server. [voip/signalling/sip/proxy_port] Range: 1024 to 65535. Default: 5060. Genesys 400 Series IP Phones...
  • Page 94 15. Configuring SIP Settings Parameter Description Enable Registrar Keep Alive Determines whether to use the registration keep-alive mechanism based on SIP [voip/signalling/sip/registrar_ka/enabled] OPTION messages. [0] Disable (default) ▪ [1] Enable ▪ Note: If there is no response from the server, the ▪...
  • Page 95 85% of the registration expiring timeout. In releases before version 2.2.12, it was 33%. Redundant Proxy Mode See the next section. [voip/signalling/sip/redundant_proxy/mode] Note: It’s recommended to use DNS queries to complete FQDN for a redundant outbound proxy. Genesys 400 Series IP Phones...

  • Page 96: Configuring Proxy Redundancy

    15. Configuring SIP Settings 15.2.1 Configuring Proxy Redundancy The Redundant Proxy feature allows the configuration of a backup SIP proxy server to increase QoS stability. After the feature is enabled, the phone identifies cases where the primary proxy does not respond to SIP signaling messages. In these scenarios, the phone registers to the redundant proxy and the phone seamlessly continues normal functionality, without the user noticing any connectivity failure or malfunction with the primary proxy.

  • Page 97: Table 15-3: Sip Proxy Server Redundancy Parameters

    Mode' parameter is enabled (Primary- voip/signalling/sip/redundant_proxy/port Fallback)] Defines the UDP or TCP port of the backup redundant proxy server. If occupied by other enterprise devices, you can configure another. Range: 1024 to 65535. Default = 5060. Genesys 400 Series IP Phones...
  • Page 98 15. Configuring SIP Settings Parameter Description Switch back to Primary SIP proxy when available [Only displayed if the 'Redundant Proxy Mode' parameter is enabled (Primary- [voip/signalling/sip/redundant_proxy/symmetri Fallback)] c_mode] The phone identifies cases where the primary proxy does not respond to SIP signaling messages.

  • Page 99: Device Registration Failover/Failback

    Configure this parameter as an SRV host name. Outbound Proxy Port Configure a value of 65535 for this Configure the parameter parameter. [voip/signalling/sip/sip_outbound_proxy/port] when you're using an Outbound Proxy. Either configure this parameter or the parameter 'Proxy Port'. Genesys 400 Series IP Phones...

  • Page 100: Table 15-5: Device Registration Failback Parameter

    15. Configuring SIP Settings Parameter Description Proxy IP Address or Host Name Configure this parameter as an SRV host name. Proxy Port Configure a value of 65535 for this Configure the parameter parameter. [voip/signalling/sip/proxy_port] when you're using a regular Proxy server.

  • Page 101: Configuring A Line

    Defines the SIP User ID provided by the SIP server which the phone attempts to associate itself with during the registration [voip/line/0/id] process. This is also the default ID sent in the “INVITE” if the Line Display Name above is left blank. Default: 0 Genesys 400 Series IP Phones...

  • Page 102: Configuring Shared Call Appearance

    15. Configuring SIP Settings Parameter Description Line Authentication User Name Defines the SIP username credential used in the registration process when attempting to associate with the above Line ID. [voip/line/0/auth_name] Default: 0 Line Authentication Password Defines the SIP password associated with the above Line ID identifier during the registration process.

  • Page 103: Configuring Sip Timers

    ▪ retransmissions until SIPMaxRtx are sent after 4000 (2*2000) msec. Note also: If dual registration / redundant Genesys server is configured and the configuration file parameter 'voip/signalling/sip/redundant_proxy/dual_reg/t1' is then configured, its value will override 'Retransmission Timer T1'. See also Section A.3.17...
  • Page 104 15. Configuring SIP Settings Parameter Description Only relevant if dual registration / redundancy server is [voip/signalling/sip/redundant_proxy/ configured. Allows quicker retransmission of SIP dual_reg/t1] messages than the Web interface parameter 'Transmission Timer T1' and overrides it if configured. Default: 20 milliseconds. Range: 20-200. Retransmission Timer T2 The maximum interval (in msec) between retransmissions of SIP messages (according to RFC...

  • Page 105: Configuring Sip Qos

    It informs routers that this packet must receive a specific QoS. The default value is 0x60. Values can be set in decimal (e.g. 96) or hexadecimal (e.g. 0x60). For information on configuring RTP QoS, see Section 18.3. Genesys 400 Series IP Phones...

  • Page 106: Configuring Sip Reject Code

    15. Configuring SIP Settings 15.7 Configuring SIP Reject Code Reject Code can be configured using the Web interface or configuration file. ➢ To configure Reject Code using the Web Interface: Open the Services page (Configuration tab > Voice Over IP menu > Services > General Parameters).
  • Page 107 15. Configuring SIP Settings This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 108: Configuring Dialing

    16. Configuring Dialing Configuring Dialing Dialing parameters can be configured using the Web interface or configuration file. 16.1 Configuring Voice Dialing through VocaNOM AudioCodes' phones are directly integrated with AudioCodes' VocaNOM service to allow voice dialing. The network administrator can configure voice dialing capabilities on phones, allowing users to voice dial any other user in the same corporate directory.

  • Page 109: Configuring General Dialing Parameters

    Shorter than 'Dialing Timeout' (see above). Default: 3 seconds. Implemented as 0S for the Dial Map. If a user [voip/dialing/interdigit_short_timeout] wants to make an international call by dialing 00 and wants to dial the secretary/operator by dialing 0, the user Genesys 400 Series IP Phones...
  • Page 110 16. Configuring Dialing Parameter Description can do both by adding 0S to the Dial Map. For example, if the digit map string= *xx|[2-9]11|0S|[2- 9]xxxxxxxxx|1xxx[2-9]xxxxxx, it has 0S in it. When the user dials 0, 0 will match 0S and will therefore start the 'Interdigit Short Timeout' timer.

  • Page 111: Configuring Auto Redial

    /retry_timer] established. If the feature is activated, a countdown screen is displayed: Dialing <ext> within <x>s (Line <n>) The screen shows the timer, the remote extension and the line number. Genesys 400 Series IP Phones...

  • Page 112: Configuring Dial Tones

    16. Configuring Dialing 16.4 Configuring Dial Tones Dial Tones settings can be configured using the Web interface or configuration file. ➢ To configure Dial Tones using the Web interface: Open the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 16-4: Dialing Page - Tones Configure the tones parameters using the table...
  • Page 113 Determines whether the phone automatically goes idle (i.e. on-hook) when the last remaining [voip/dialing/automatic_disconnect] call is disconnected. This is only relevant when the speaker or headset is used. [0] Disable ▪ [1] Enable (default) ▪ Genesys 400 Series IP Phones...

  • Page 114: Configuring Dtmf

    16. Configuring Dialing 16.5 Configuring DTMF Dual-Tone Multi-Frequency (DTMF) signaling can be configured using the Web interface or configuration file. ➢ To configure DTMF using the Web interface: Open the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 16-6: DTMF Transport Mode You can choose one of three available DTMF transport methods: The Web interface allows selecting Inband, RFC 2833, or Via SIP as the DTMF...

  • Page 115: Configuring Digit Maps And Dial Plans

    This example includes the following rules: [2-9]11: 911 rule: 211, 311, 411, 511, 611, 711, 811, ✓ 911 are dialed immediately 0: Local operator rule: After dialing 0 the phone waits ✓ T seconds and then completes the call automatically Genesys 400 Series IP Phones...
  • Page 116 16. Configuring Dialing Parameter Description 100: Auto-attendant default extension ✓ 101: Voicemail default extension ✓ 011xxx.: International rule without prefix ✓ 9011xxx.: International rule with prefix ✓ 1[2-9]xxxxxxxxx: LD rule without prefix ✓ 91[2-9]xxxxxxxxx: LD rule with prefix ✓ 9[2-9]xxxxxx: Local call with prefix ✓...

  • Page 117: Configuring Headset Led To Stay On

    Configure either: [NONE] (Default) Headset LED illuminates only when ▪ the phone is in conversation mode. [HEADSET] = Headset LED illuminates when the phone ▪ is on standby and when it is in conversation mode Genesys 400 Series IP Phones...

  • Page 118: Configuring Default Audio Device

    16. Configuring Dialing 16.8 Configuring Default Audio Device The default audio device (speaker or headset) can be configured using the Web interface or configuration file. ➢ To configure default audio device using the Web interface: Open the Dialing page (Configuration tab > Voice Over IP menu > Dialing) and scroll down to Default Audio Device.

  • Page 119: Configuring Ring Tones

    Ringing Tone Types This is the 'Alert-Info' header's content in the INVITE message. It should be configured in the SIP proxy or [voip/distinctive_ringing/0-4/type] application server. Used to distinguish between different calls. Genesys 400 Series IP Phones...

  • Page 120: Example Of Configuring A Distinctive Ring

    17. Configuring Ring Tones 17.1.1 Example of Configuring a Distinctive Ring Here’s how to configure a ring tone whose name is Ring05 to ring when the Alert-Info Header received in the INVITE message contains external_call1. ➢ Example using the configuration file: Configure parameter 'voip/distinctive_ringing/4/ringtone' to Ring05 ...

  • Page 121: Configuring Cpt Regional Settings

    ▪ [Germany] Germany ▪ [Netherlands] Netherlands ▪ [UK] UK ▪ [Brazil] Brazil ▪ [Italy] Italy ▪ [Argentina] Argentina ▪ [Portugal] Portugal ▪ [Russia] Russia ▪ [Australia] Australia ▪ [USA] USA (Default) ▪ [India] India ▪ Genesys 400 Series IP Phones...
  • Page 122 17. Configuring Ring Tones Parameter Description Enables the user-defined CPT. When this parameter is [voip/regional_settings/use_config_file_values] enabled, the 'selected_country' parameter is not relevant and the CPT values below can be determined by the user. [0] - Disable (default) ▪ [1] - Enable ▪...

  • Page 123: Uploading Ring Tones

    Select the 'Delete' check boxes corresponding to the ring tone that you want to delete, and then click Submit. ➢ To upload Ring Tones using the configuration file: • Use Table 17-3 below as reference. Genesys 400 Series IP Phones...

  • Page 124: Configuring Beeps To Headsets When A Call Comes In To A Call Center

    17. Configuring Ring Tones Table 17-3: Ring Tone Parameters Parameter Description Ringing Tone Name File Location The URI for retrieving the ring tones file. The ring tones can be compressed to zip or tgz files and [provisioning/ring_tone_uri] provided to the phone during provisioning. For example:provisioning/ring_tone_uri=tones.tgz Note: The ringtone file is downloaded only after boot up,...

  • Page 125: Configuring The Phone To Play Fast Busy Tone If Automatically Disconnected On Remote Side

    Defines for how long the fast busy tone is [voip/dialing/automatic_disconnect_delay_timer] played and for how long the 'Disconnected' message is displayed if the warningTone parameter above is enabled and the phone is automatically disconnected on the remote side. Default: 3000 ms. Genesys 400 Series IP Phones...
  • Page 126 17. Configuring Ring Tones This page is intentionally left blank. Administrator’s Guide Version 2.2.16...

  • Page 127: Configuring Media Settings

    [0] Disable (default) ▪ [1] Enable ▪ If no RTP packet arrives for an active call within this [voip/media/broken_connection_timeout] timeout (in seconds), the connection will be considered broken and the call will be disconnected. Default: 10. Genesys 400 Series IP Phones...

  • Page 128: Configuring Rtp Port Range And Payload Type

    18. Configuring Media Settings 18.2 Configuring RTP Port Range and Payload Type RTP Port Range and Payload Type can be configured using the Web interface or configuration file. ➢ To configure RTP Port Range and Payload Type using the Web interface: Open the Media Streaming page (Configuration tab >...

  • Page 129: Configuring Rtp Qos

    It informs routers that this packet must receive a specific QoS. The default value is 0xb8. Values can be set in decimal (e.g., 184) or hexadecimal (e.g., 0xb8). Default: 184. Genesys 400 Series IP Phones...

  • Page 130: Configuring Codecs

    18. Configuring Media Settings 18.4 Configuring Codecs Codecs can be configured using the Web interface or configuration file. ➢ To define the Codecs using the Web interface: Open the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).

  • Page 131: Figure 18-4: Media Streaming - Codecs

    The value should be set according to the delay] expected average jitter in the network (in milliseconds). Range: 30-500. Default: 30. Activation key (string) required to unlock AMR coder [system/activation_keys/amr_coder] (relevant for supporting firmware only). Figure 18-4: Media Streaming - Codecs Genesys 400 Series IP Phones...
  • Page 132 18. Configuring Media Settings Administrator’s Guide Version 2.2.16...

  • Page 133: Configuring Voice Settings

    Range:10 to 150. Default: 10. Optimization Factor The adaptation rate of the jitter buffer mechanism. Higher values cause the jitter buffer to respond [voip/audio/jitter_buffer/optimization_factor] faster to increased network jitter. Range: 0 to 13. Default: 10. Genesys 400 Series IP Phones...

  • Page 134: Configuring Silence Compression

    19. Configuring Voice Settings 19.3 Configuring Silence Compression The Silence Compression feature can be configured using the Web interface or configuration file. ➢ To configure Silence Compression using the Web interface: Open the Voice page (Configuration tab > Voice Over IP menu > Voice) and then scroll down to Silence Compression.

  • Page 135: Configuring Noise Reduction

    Configures the noise reduction sensitivity to stationary noise. 0 = sensitive to stationary noise only. 3 = sensitive to highly non-stationary noise. Default: 2 Maximal Attenuation:(0-15) Defines the maximal noise attenuation during noise-only periods. Default: 2. Genesys 400 Series IP Phones...

  • Page 136: Configuring Echo Cancellation

    19. Configuring Voice Settings 19.5 Configuring Echo Cancellation Note: • It is strongly advisable to leave the echo cancellation parameters at their defaults and not to configure different values. • Contact your AudioCodes representative if you encounter an echo cancellation related issue.

  • Page 137: Configuring Extension Lines

    After each parameter setting, press the Save softkey to save the setting. After completing configuring SIP account settings, press the Back softkey until you're prompted that the phone is rebooting. The screen indicates a warning message: 'Phone is rebooting to apply new settings'. Genesys 400 Series IP Phones...

  • Page 138: Using The Web Interface And Configuration File

    20. Configuring Extension Lines 20.2 Using the Web Interface and Configuration File Here’s how to configure an extension line (SIP account) using the Web interface and configuration file. The Web interface page of the 440HD phone is shown here. The Web pages of Note: the 420HD / 405/405HD phones are identical, except that on the 420HD/405/405HD phones:...
  • Page 139 When an employee places a call on a SHARED line on hold, the call can be resumed from any other employee sharing the line. You can activate DnD per phone line (see Section 21.8). Note: Genesys 400 Series IP Phones...
  • Page 140 20. Configuring Extension Lines This page is intentionally left blank. Administrator’s Guide Version 2.2.16...

  • Page 141: Configuring Supplementary Services

    [FreeSWITCH] supports it. Enables [system/current_user_presence_status/enabled] the presence feature. The DND softkey on the phone is replaced by Status; the phone shows and publishes the presence status. Feature Key Synchronization Only displayed if BSFT is selected. Genesys 400 Series IP Phones...

  • Page 142: Configuring Call Waiting

    21. Configuring Supplementary Services 21.2 Configuring Call Waiting Call Waiting can be configured using the Web interface or configuration file. ➢ To configure call waiting using the Web interface: Open the Services page (Configuration tab > Voice Over IP menu > Services). Figure 21-2: Services - Call Waiting Configure the Call Waiting parameters using the table below as reference, and then click Submit.

  • Page 143: Configuring Call Forwarding

    (in seconds) after [voip/line/%d/call_forward/timeout] which incoming calls are forwarded when this is no reply. Range:0 - 7200. Default: 6. Forward Destination The destination to which the call is directed when call forward is activated. [voip/line/%d/call_forward/destination] Genesys 400 Series IP Phones...
  • Page 144 21. Configuring Supplementary Services ➢ To configure call forwarding using the phone's screen: See the User's Manual for detailed information.  Administrator’s Guide Version 2.2.16...

  • Page 145: Configuring A Conference

    [0] = The initiator won't drop out of the conference when they on-hook the phone. [1] = The initiator will drop out of the conference when they on-hook the phone. Genesys 400 Series IP Phones...

  • Page 146: Configuring Automatic Dialing

    21. Configuring Supplementary Services 21.6 Configuring Automatic Dialing Automatic Dialing can be configured using the Web interface or configuration file. ➢ To define Automatic Dialing using the Web interface: Open the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 21-5: Dialing - Automatic Dialing Configure dialing options according to the parameters in the table below, and then click Submit.
  • Page 147 The phone automatically answers an incoming call if it receives a SIP NOTIFY message with the 'talk' event. If a call is already in progress, the call is put on hold and the incoming call is answered. Genesys 400 Series IP Phones...
  • Page 148 21. Configuring Supplementary Services Parameter Description [0] Disable (default) ▪ [voip/advanced_auto_answer/activated] [1] Enable ▪ If 'advanced_auto_answer' is activated and if the 'type' parameter is set to SIP_Header (see below), auto-answer will be triggered according to incoming INVITE SDP headers (Alert-info / answer-after). See 'voip/auto_answer/enabled' above for more information.

  • Page 149: Configuring Do Not Disturb (Dnd)

    Note: DnD can also be activated on the phone’s screen (more common). ➢ To configure DnD on the phone: See the phone’s User's Manual for detailed information.  Genesys 400 Series IP Phones...

  • Page 150: Configuring Call Pick Up

    21. Configuring Supplementary Services 21.9 Configuring Call Pick Up Call Pick Up only applies to the 440HD phones. Note: Since the Call Pick Up feature is relevant only when Busy Lamp Field (BLF) is activated, the call pickup parameters appear as BLF related parameters. ➢...

  • Page 151: Configuring Message Waiting Indication

    The interval between the MWI Subscribe messages. [voip/services/msg_waiting_ind/expiration_timeout] Range:0-86400. Default: 3600 If the SIP port is the default port (i.e. 5060), [voip/services/msg_waiting_ind/always_send_port] then remove it from the Request-URI of the MWI SUBSCRIBE. [0] Disable ▪ [1] Enable (default) ▪ Genesys 400 Series IP Phones...

  • Page 152: Configuring Busy Lamp Field

    21. Configuring Supplementary Services 21.11 Configuring Busy Lamp Field The Busy Lamp Field (BLF) feature can be configured using the Web interface or configuration file. BLF only applies to the 440HD phones. Note: ➢ To configure BLF using the Web interface: Open the Services page (Configuration tab >...
  • Page 153 [Only displayed if 'Type' is set to BSFT and the 'voip/services/busy_lamp_field/application_server/ [voip/services/busy_lamp_field/applicatio use_registrar' parameter is set to 0.]. Defines the n_server/addr] IP address or host name of the application server. The valid value is up to 64 characters. Default: 0.0.0.0 Genesys 400 Series IP Phones...

  • Page 154: Configuring Advice Of Charge

    21. Configuring Supplementary Services 21.12 Configuring Advice of Charge The Advice of Charge (AOC) feature can be configured using the Web interface or configuration file. The feature permits an accurate estimate of the size of the bill which will eventually be charged to be displayed. ➢...

  • Page 155: Table 21-11: Reminder Tone After Long Hold

    Defines the length of time that must lapse before a reminder tone [voip/lhcwrr_wait_time] (beep) is played. The tone will then be played every 10 seconds until the call is taken off hold. Default: 120 seconds. Genesys 400 Series IP Phones...

  • Page 156: Disabling The Hold Key

    21. Configuring Supplementary Services 21.14 Disabling the HOLD Key Here’s how to disable the HOLD key on the phone's keypad. ➢ To disable the HOLD key using the configuration file: Use the table below as reference. Table 21-13: Disabling the HOLD Key Parameter Description Disables the HOLD key on the phone's keypad.

  • Page 157: Configuring Ringing On The Default Audio Device

    (because the supervisor is in effect muted). Configure: [1] = Enabled ▪ [0] = Disabled (default) ▪ Genesys 400 Series IP Phones...

  • Page 158: Allowing An Incoming Call When The Phone Is Locked

    21. Configuring Supplementary Services 21.17 Allowing an Incoming Call when the Phone is Locked Here’s how to allow or not allow an incoming call when the phone is locked. ➢ To allow an incoming call when the phone is locked, using the configuration file: •...

  • Page 159: Enabling The Electronic Hook Switch

    The Audio connector must be connected to the headphones port. The management connector must be connected to the Auxiliary port using a DHSG-standard cable which can be ordered from AudioCodes. Genesys 400 Series IP Phones...

  • Page 160: Disabling The Hard Mute Key On The Phone

    21. Configuring Supplementary Services 21.20 Disabling the Hard Mute Key on the Phone The phone's hard mute key can be disabled with a configuration file parameter. ➢ To disable the hard mute key on the phone using the configuration file: •...

  • Page 161: Configuring Attended And Semi-Attended Call Transfer

    BXfer. The 405/405HD phone does not feature a hard TRANSFER key like the other phones. This softkey enables that functionality. On the other phones (besides the ▪ 405/405HD), the softkey displayed is HOLD. Genesys 400 Series IP Phones...

  • Page 162: Creating A Speed Dial File For Configuration File

    21. Configuring Supplementary Services 21.23 Creating a Speed Dial File for Configuration File The configuration file can include a link to a user-defined Speed Dial file, using the 'provisioning/speed_dial_uri' parameter. This allows you to upload speed dial settings to the phone. The Speed Dial file must include a list of speed dial configurations.

  • Page 163: Configuring Volume Levels

    Table 22-1: Automatic Gain Control Parameters Parameter Description Max Gain The index of the maximal gain. Default: 15 dB. The index runs from 0 (0 dB) to 18 (18 dB). Genesys 400 Series IP Phones...
  • Page 164 22. Configuring Volume Levels Parameter Description Fast Adaptation Gain Slope The rate of changes in Automatic Gain Control gain during Fast Adaptation Mode. Default: 19 (10dB/sec). 0.25-70.00 10dB/sec. Fast Adaptation Duration (0 - 65535) The duration of the Fast Adaptation Mode, in msec.
  • Page 165 22. Configuring Volume Levels Parameter Description Default = 15 [voip/audio/gain/automatic_gain_control/max_gain] The valid range is 0 to 18 Genesys 400 Series IP Phones...

  • Page 166: Configuring Tone Volume

    22. Configuring Volume Levels 22.2 Configuring Tone Volume Tone volume can be configured using the configuration file. It's strongly advisable not to change the default values. Note: ➢ To configure tone volume using the configuration file: • Use the table below as reference. Table 22-2: Tone Volume Parameter Parameter Description...

  • Page 167: Configuring Ringer Volume

    Description Ringer Volume Ringing tone volume. This volume can be modified on-the- fly by pressing the phone's VOLUME key when the phone voip/audio/gain/ringer_signal_level is in idle state. The valid range is [-31] to [31] dB Genesys 400 Series IP Phones...

  • Page 168: Configuring Speaker Volume

    22. Configuring Volume Levels 22.4 Configuring Speaker Volume The speaker volume can be configured using the configuration file. It's strongly advisable not to change the default values. Note: ➢ To configure speaker volume using the configuration file: • Use the table below as reference. Table 22-4: Speaker Parameters Parameter Description...
  • Page 169 [plus34_5db], [plus36db], [plus37_5db], [plus39db], [plus40_5db], [PLUS42DB] (default), [plus48db], [plus54db], [MUTE] Additional parameter for speaker gain [voip/audio/gain/NB/additional_speaker_gain] configuration, for Narrow Band. Valid values: [0] 0dB ▪ [1] 1dB ▪ [2] 2dB ▪ [3] 3Db (default) ▪ Genesys 400 Series IP Phones...
  • Page 170 22. Configuring Volume Levels Parameter Description Additional parameter for speaker gain [voip/audio/gain/WB/additional_speaker_gain] configuration, for Wide Band. Valid values: [0] 0dB ▪ [1] 1dB ▪ [2] 2dB ▪ [3] 3dB (default) ▪ Administrator’s Guide Version 2.2.16...

  • Page 171: Configuring Handset Volume

    Valid values: [0DB] (default), [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db], [minus39db], [minus42db], [minus48db], [minus54db], [MUTE] Genesys 400 Series IP Phones...
  • Page 172 22. Configuring Volume Levels Parameter Description Analog output gain (in dB), for Wide Band. [voip/audio/gain/WB/handset_analog_output_gain] Valid values: [0DB] (default), [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db], [minus39db], [minus42db], [minus48db],...

  • Page 173: Configuring Headset Volume

    [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db], [minus39db], [minus42db], [minus48db], [minus54db], [MUTE] As above, but for Wide Band. [voip/audio/gain/WB/headset_analog_output_gain] Genesys 400 Series IP Phones...
  • Page 174 22. Configuring Volume Levels Parameter Description Analog input gain (in dB). [voip/audio/gain/NB/headset_analog_input_gain] Valid values: [PLUS31_5DB](default), [plus1_5db], [plus3db], [plus4_5db], [plus6db], [plus7_5db], [plus9db], [plus10_5db], [plus12db], [plus13_5db], [plus15db], [plus16_5db], [plus18db], [plus19_5db], [plus21db], [plus22_5db], [plus24db], [plus25_5db], [plus27db], [plus28_5db], [plus30db], [plus31_5db], [plus33db], [plus34_5db], [plus36db], [plus37_5db], [plus39db], [plus40_5db], [plus42db], [plus48db], [plus54db], [MUTE] Analog input gain (in dB).
  • Page 175 22. Configuring Volume Levels This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 176: Advanced Phone Settings

    Part VI Advanced Phone Settings...

  • Page 177: Configuring The Phone Directory

    To configure LDAP using the configuration file: • Use the table below as reference. Table 23-1: LDAP Parameters Parameter Name Description Enables or disable LDAP. Active [system/ldap/enabled] Defines the IP address or URL of the LDAP Server Address server. [system/ldap/server_address] Genesys 400 Series IP Phones...
  • Page 178 23. Configuring the Phone Directory Parameter Name Description Defines the LDAP service port. Port [system/ldap/port] Defines the user name used for the LDAP search User Name request. [system/ldap/user_name] Defines the password of the search requester. Password [system/ldap/password] Defines the access point on the LDAP tree. Base [system/ldap/base] Specifies your search pattern for name look ups.

  • Page 179: Loading A Text-Based Corporate Directory File

    23.1.2 Loading a Text-based Corporate Directory File The Configuration file can include a link to a user-defined Corporate Directory file, using the 'provisioning/corporate_directory_uri' parameter. This allows you to upload a corporate directory to the phone. Genesys 400 Series IP Phones...

  • Page 180: Figure 23-2: Corporate Directory

    23. Configuring the Phone Directory Three types of corporate directory files are supported: txt, cfg, and xml The corporate directory file includes a list of contacts and their phone numbers. The syntax of the corporate directory file must be as follows: <full name>,<office>,<home>,<mobile>...

  • Page 181: Modifying The Local Phone Directory

    Directory list. ➢ To delete a contact: In the Directory list, mark the 'Select' check box corresponding to the contact you want to delete. Click Delete. (To delete all contacts, click the Delete All button). Genesys 400 Series IP Phones...
  • Page 182 23. Configuring the Phone Directory This page is intentionally left blank. Administrator’s Guide Version 2.2.16...

  • Page 183: Configuring Keys

    To configure Function Keys as Speed Dials+BLFs in the Web interface: Open the Function Keys page (Configuration tab > Personal Settings menu > Function Keys). Figure 24-1: 440HD Phone Personal Settings - Function Keys Configure Function Keys using Table 24-1 as reference. Genesys 400 Series IP Phones...

  • Page 184: Configuring Additional Function Keys

    24. Configuring Keys Table 24-1: 440HD Phone Function Keys Parameters Parameter Name Description Used to define a label for a key. [personal_settings/functional_key/n-n/key_label] Type Choose either SPEED_DIAL (default) -or- SPEED_DIAL_BLF. The speed-dial feature helps [personal_settings/functional_key/n-n/type] users quickly dial numbers that are often used or hard to remember.

  • Page 185: Configuring Programmable Keys

    Key Label Enter a Label for the key reflecting the event, for example, enter Dialed in the 'Key Label' field if you're programming a Dialed Calls Key Event. The label will appear in the screen. Genesys 400 Series IP Phones...

  • Page 186: Figure 24-3: Line Settings

    24. Configuring Keys Parameter Name Description Paging Group Name The name of the Paging Group. All phone extensions assigned to this group are paged when a message is multicast from an extension in the group. Paging Multicast The IP address via which multicast messages traverse. When a user Address announces or receives a multicast message, the message traverses this IP address.

  • Page 187: Figure 24-4: Programmable Keys

    Define the string of characters you want displayed (name, extension, etc.). Default: SIP_ACCOUNT. Can be set to perform other functions [personal_settings/functional such as Speed Dial or Key Event. _key/12-17/type] Do not change these for keys you want to assign to SIP lines. Genesys 400 Series IP Phones...

  • Page 188: Configuring Speed Dials

    24. Configuring Keys 24.2.1.2 Configuring a Key Event You can set as Key Events the six keys flanking the screen, as well as sidecar key 13 and ➢ To configure a Key Event: Enable the key_event parameter: • Set personal_settings/functional_key/12/type to KEY_EVENT (Default = SIP_ACCOUNT) •...
  • Page 189 Load Function Keys button. You can select one or more configured Speed Dials under the 'Delete' column, and then click the Delete All button. Genesys 400 Series IP Phones...

  • Page 190: Deleting Speed Dials

    24. Configuring Keys ➢ To configure a key as a Speed Dial using the configuration file: Open the Configuration File page (Management tab > Manual Update >  Configuration File) and locate the Function Key parameters. Use the table below as reference when configuring the parameters.

  • Page 191: Creating A Speed Dial File For The Configuration File

    <type> denotes the Speed Dial feature and must be set to 0.  Below is an example of a Speed Dial file: 1,4418,0 2,4403,0 3,039764432,0 4,4391,0 12,1234,0 Genesys 400 Series IP Phones...

  • Page 192: Configuring Softkeys

    The section applies to the 420HD and 405/405HD phone models. • When Genesys’ ACD is enabled, the Soft Keys item in the Keys Configuration menu is not displayed. This section describes how to configure softkeys. Four softkeys, located below the screen, can be configured.
  • Page 193 ▪ None ▪ Missed Calls ▪ Received Calls ▪ Dialed Calls ▪ All Calls ▪ Directory ▪ DnD All ▪ Forward All ▪ SPEED DIAL ▪ SPEED DIAL+BLF ▪ SIP Account Genesys 400 Series IP Phones...
  • Page 194 24. Configuring Keys ➢ To configure softkeys using configuration file Use the table below as reference: Table 24-8: SoftKey Parameters Parameter Name Description Softkey Indicates the softkey number. [personal_settings/soft_key/n-n] (Idle Call Where <n-n> defines the softkey number. State) Possible values: 0-19 [personal_settings/soft_keys/ongoing_call/n-n] (Ongoing call state) Function (Idle call state):...

  • Page 195: Configuring Programmable Softkeys (Psk)

    You can configure the PSK to perform any action that is supported by your enterprise’s softswitch or application server. Genesys provides the ability to configure a calling prefix and a dialing code and to include these in the SIP INVITE.

  • Page 196: Configuring Navigation Control Button Positions

    24. Configuring Keys 24.5 Configuring Navigation Control Button Positions This section applies to all phone models. Note: Each of the four positions of the navigation control button on the phone, i.e., Up, Down, Left, and Right, as well as its OK button, can be configured to perform a one of five functions: None (default) ...

  • Page 197: Saving Configured Keys

    Click Browse…. to select the cfg file. Click Open; the selected cfg filename and path appear on the Web interface alongside the Browse… button. Click Load Programmable Key; the file is uploaded to the phone. Genesys 400 Series IP Phones...

  • Page 198: Disabling Hard Keys And Softkeys

    25. Disabling Hard Keys and Softkeys This page is intentionally left blank. Disabling Hard Keys and Softkeys The network administrator can disable hard keys and softkeys on phones using the configuration file. The feature is motivated by the requirement on the part of some enterprises to control the setting remotely to comply with company policy.
  • Page 199 25.Disabling Hard Keys and Softkeys Configuration File Parameters /personal_settings/menu/answer_device/enabled /personal_settings/menu/restart/enabled /personal_settings/menu/status/enabled /personal_settings/menu/administration/enabled /personal_settings/menu/languages/english/enabled /personal_settings/menu/languages/spanish/enabled /personal_settings/menu/languages/russian/enabled /personal_settings/menu/languages/portuguese/enabled /personal_settings/menu/languages/portuguesebrazilian/enabled /personal_settings/menu/languages/german/enabled /personal_settings/menu/languages/ukrainian/enabled /personal_settings/menu/languages/french/enabled /personal_settings/menu/languages/frenchcanadian/enabled /personal_settings/menu/languages/italian/enabled /personal_settings/menu/languages/hebrew/enabled /personal_settings/menu/languages/polish/enabled /personal_settings/menu/languages/korean/enabled /personal_settings/menu/languages/finnish/enabled /personal_settings/menu/languages/chinese/enabled /personal_settings/menu/languages/chinesetraditional/enabled /personal_settings/menu/languages/turkish/enabled /personal_settings/menu/languages/japanese/enabled /personal_settings/menu/languages/slovak/enabled /personal_settings/menu/languages/czech/enabled /personal_settings/speed_dial_programming/enabled /personal_settings/new_call_screen/call_log_soft_key/enabled /personal_settings/new_call_screen/directory_soft_key/enabled personal_settings/soft_keys/incoming_call/sk_reject/enable=0 /personal_settings/soft_keys/display_idle_screen_keys_when_dialing/enabled /personal_settings/key/speaker_device/enabled Genesys 400 Series IP Phones...

  • Page 200: Configuring Paging

    26. Configuring Paging Configuring Paging Live announcements can be made (paged) from a phone to a group of phones to notify a team (for example) that a meeting is about to commence. The paged announcement is multicast via a designated group IP address, in real time, on all idle phones in the group, without requiring listeners to pick up their receivers.

  • Page 201: Configuring Barge-In

    Under Paging, select Enable; the 'Barge-in' is displayed. From the 'Barge-in' dropdown, select Enable. Figure 26-2: Enable Barge-in ➢ To enable barge-in using the configuration file: • Use the table below as reference. Table 26-2: Barge-in Parameters Genesys 400 Series IP Phones...

  • Page 202: Configuring Paging Using The Configuration File

    26. Configuring Paging Parameter Description Enables paging to interrupt (i.e., barge into) regular [voip/services/allow_barge_in/enabled] calls currently in progress. [0] Disabled (default) ▪ [1] Enabled ▪ See the phone’s User's Manual for examples. Note: 26.2 Configuring Paging Using the Configuration File Here’s how to configure the paging feature using the configuration file.
  • Page 203 Defines the timeout that begins after the [voip/services/group_paging/end_income_paging_time phone detects that it is not receiving RTP. out] The phone ends the incoming paging call when the timeout expires. Default: 800 milliseconds. Optionally, you can configure 800~ milliseconds to 100000 milliseconds. Genesys 400 Series IP Phones...
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  • Page 205: Configuring Feature Key Synchronization

    Forward destination. The number of the telephone to [system/feature_key_synchronization/forward/ 0-3/destination] which the call is made. The status of the Feature Key synchronization. [system/feature_key_synchronization/status/0- 3/fks_status] Select: [FKS_NONE] (Default) ▪ FKS_DND] ▪ [FKS_CFA] ▪ [FKS_CFB] -or- ▪ [FKS_CFNA] ▪ Genesys 400 Series IP Phones...
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  • Page 207: Security

    Part VII Security...
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  • Page 209: Implementing X.509 Authentication

    CA or an external CA. 28.1 Factory-Set Certificates and AudioCodes Trusted Root CA Genesys IP phones are loaded with factory-set preinstalled certificate files: private key file, certificate file and a Trusted Root CA file that is signed by AudioCodes. Note: •...

  • Page 210: User-Generated Certificates

    28. Implementing X.509 Authentication Whenever the phone authenticates with a remote server, it can be authenticated using these certificate files. Each phone receives a uniquely generated private key certificate file based on its MAC address. Note: • If the remote server is configured to authenticate the client and AudioCodes factory- set certificates are used for authentication, then the AudioCodes Certificate and AudioCodes Trusted Root CA must be downloaded to the remote server.

  • Page 211: External Trusted Root Cas

    If you do not load any Trusted Root CAs to the phone, then when there is an Note: attempt to connect to a remote server or an attempt by a browser to open the Web interface using HTTPS, the AudioCodes Trusted Root CA is used to authenticate the connection. Genesys 400 Series IP Phones...
  • Page 212 28. Implementing X.509 Authentication This page is intentionally left blank. Administrator’s Guide Version 2.2.16...

  • Page 213: Loading A Certificate

    Use the table below as reference. Table 29-1: Root CA Certificate Parameters Parameter Description Root CA 1 The first root CA certificate loaded to the phone. [security/ca_certificate/0/uri=] Root CA 2 The second root CA certificate loaded to the phone. [security/ca_certificate/1/uri=] Genesys 400 Series IP Phones...

  • Page 214: Loading The Client Certificate To The Phone

    29. Loading a Certificate Parameter Description Root CA 3 The third root CA certificate loaded to the phone. [security/ca_certificate/2/uri=] Root CA 4 The fourth root CA certificate loaded to the phone. [security/ca_certificate/3/uri=] Root CA 5 The fifth root CA certificate loaded to the phone. [security/ca_certificate/4/uri=] 29.2 Loading the Client Certificate to the Phone...

  • Page 215: Enabling Server-Side Authentication (Mutual Authentication)

    SSL handshake negotiation with the remote [security/ieee802_1x/verify_server_certi Radius server. Default-1(enabled). ficate] Verify Provisioning server certificate. Enables the verification of the server-side certificate in the SSL negotiation with the remote Provisioning [security/provisioning/verify_server_cer server. Default-0 (disabled). tificate] Genesys 400 Series IP Phones...

  • Page 216: Generating A Certificate Signing Request

    29. Loading a Certificate 29.3 Generating a Certificate Signing Request The section shows how to generate a certificate signing request (CSR) to send to the Certificate Authority (CA) for the CA to sign the Client Certificate. ➢ To generate a CSR: Open the Certificate Signing Request page (Configuration tab >...

  • Page 217: Using Previously Loaded Certificates

    Certificate file settings translated to version 2.2.2:  security/autoupdate_certificate_uri=zzz security/autoupdate_private_key_uri= yyy security/ca_certificate/0/uri=xxx security/ca_certificate/1/uri= security/ca_certificate/2/uri= security/ca_certificate/3/uri= security/ca_certificate/4/uri= security/ieee802_1x_certificate_uri=zzz security/ieee802_1x_private_key_uri= yyy security/sip_certificate_uri= zzz security/sip_private_key_uri= yyy The CA configuration parameters prior to version 2.2.2 are no longer used on the Note: phone. Genesys 400 Series IP Phones...
  • Page 218 29. Loading a Certificate This page is left intentionally blank Administrator’s Guide Version 2.2.16...

  • Page 219: Configuring Sip Tls

    Signaling Protocols) and scroll down to the SIP General screen section. From the 'SIP Transport Protocol' drop-down list, select TLS. In the 'TLS Port' field, enter 5061. Configure the other parameters using Table 16-1 as reference. Figure 30-1: Signaling Protocols - SIP General Genesys 400 Series IP Phones...
  • Page 220 30. Configuring SIP TLS Click Submit. Administrator’s Guide Version 2.2.16...

  • Page 221: Configuring 802.1X

    On the phone, open the 802.1x Settings screen (MENU key > Administration menu > Network Settings > 802.1xSettings). Navigate to and select either: • Disabled – disables the 802.1x feature • EAP-MD5 – see Section 31.1.1 • EAP-TLS - see Section 31.1.2 Genesys 400 Series IP Phones...

  • Page 222: Configuring Eap-Md5 Mode

    31. Configuring 802.1x 31.1.1 Configuring EAP-MD5 Mode Here’s how to configure EAP-MD5 mode for 802.1x using the phone's screen. ➢ To configure EAP-MD5 mode for 802.1x using the phone's screen: Navigate to the EAP-MD5 option and then press Select and Edit: Enter the following information: •...

  • Page 223: Configuring Eap Tls Mode

    To configure 802.1x settings for EAP-TLS using the Web interface: Open the 802.1X Settings page (Configuration > Network Settings > 802.1X Settings) and select TLS as 'EAP Type'. Figure 31-2: Web Interface –801.1X Settings - EAP-TLS Click Submit. Genesys 400 Series IP Phones...
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  • Page 225: Configuring Srtp

    'voip/media/srtp/enabled=1' in a release before Version 2.2.16, in this release they must configure 'voip/media/srtp/mode=RequireEncryption’ to keep forcing SRTP. Enables use of the ARIA block cipher algorithm within [voip/media/srtp/aria_support_enabled the SRTP. [0] Disabled (default) ▪ [1] Enabled ▪ Genesys 400 Series IP Phones...
  • Page 226 32. Configuring SRTP Parameter Description Method The SRTP encryption method. [AES_CM_128_HMAC_SHA1_32] (default) ▪ [voip/media/srtp/method] ▪ [AES_CM_128_HMAC_SHA1_80] ▪ [AES_CM_128_ALL_METHODS] Defines the Master Key Index from SDP. Default: 0 /voip/media/srtp/use_MKI Defines the maximum length of the Master Key Index. /voip/media/srtp/MKI_length Range: 1 - 4. Default: 1. Administrator’s Guide Version 2.2.16...
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  • Page 228: Configuring Http/S

    33. Configuring HTTP/S Configuring HTTP/S HTTP/S login authentication can be configured to secure the connection between the IP phones and a provisioning server, such as the BroadWorks Device Management Provisioning server. Once the connection is secure, software and/or configuration files can be downloaded to the phone.
  • Page 229 33.Configuring HTTP/S This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 230: Logging Into A Remote Http/S Server From The Phone*9

    34. Logging into a Remote HTTP/S Server from the Phone*9 Logging into a Remote HTTP/S Server from the Phone*9 During automatic provisioning, the phone can optionally prompt the user to enter the login credentials (username and password) of the provisioning server. The prompt occurs during the server's authentication process, when it is recognized that an HTTP username and/or password has not been specified, or that these credentials are incorrect.
  • Page 231 34.Logging into a Remote HTTP/S Server from the Phone*9 This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 232: Securing The Web Interface Using Http/S

    35. Securing the Web Interface using HTTP/S Securing the Web Interface using HTTP/S Here’s how to secure management of the phone with HTTP/S authentication, using the Web interface. To authenticate the connection between the phone and a remote HTTP/S browser, Note: make sure the same certificate and Trusted Root CA are loaded to the phone and to the remote HTTP/S browser.

  • Page 233: Figure 35-2: Automatic Provisioning

    'Dynamic Configuration URL' parameter. Configure the provisioning period. To implement secure provisioning using HTTP/S, the HTTP/S server on the far Note: end (from where you are loading the files) must also support HTTP/S. Genesys 400 Series IP Phones...

  • Page 234: Mac-Based Authentication

    36. MAC-Based Authentication MAC-Based Authentication Here’s how to configure MAC-based authentication. ➢ To configure MAC-based authentication: Use the table below as reference: • Table 36-1: Authentication Parameter Description Enables MAC-based authentication. [provisioning/configuration/mac_address_in_h [0] = (default) Don't insert the IP phone's MAC eader] address in the header.
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  • Page 236: Maintenance

    Part VIII Maintenance...

  • Page 237: Changing Administrator Login Credentials

    The phone password is by default encrypted. The default value is 1234. [system/password] To regenerate an encrypted password, see Section 4.6.2. Note: This parameter applies to the Web interface, as well as to the phone’s screen. Genesys 400 Series IP Phones...
  • Page 238 37. Changing Administrator Login Credentials This page is intentionally left blank. Administrator’s Guide Version 2.2.16...

  • Page 239: Restarting Phones

    MENU key > Administration menu > Restart) -OR- MENU key > Settings > Restart Here’s the Administration screen’s Restart option. A warning message appears requesting you to confirm: Press the Yes softkey to confirm the restart or No to cancel. Genesys 400 Series IP Phones...

  • Page 240: Restarting The Phone Using The Web Interface

    38. Restarting Phones 38.2 Restarting the Phone using the Web Interface You can use the Web interface to restart your phone. ➢ To restart the phone: Open the Restart System page (Management > Administration > Restart System). Figure 38-1: Restart System Click the Restart button;...

  • Page 241: Restoring Phone Defaults

    Plug the power cable back into the phone and continue to press the OK + MENU keys for +-5 seconds as the boot process starts after connecting the power supply. Release the OK + MENU keys; the phone' settings are restored to their defaults. Genesys 400 Series IP Phones...

  • Page 242: Restoring Factory Defaults Using The Web Interface

    39. Restoring Phone Defaults 39.2 Restoring Factory Defaults using the Web Interface You can restore your phone's settings to factory defaults using the Web interface. ➢ To restore the phone to factory defaults: Open the Restore Defaults page (Management > Administration >...
  • Page 243 39. Restoring Phone Defaults This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 244: Status And Monitoring

    Part IX Status and Monitoring...

  • Page 245: Determining Network Status

    40. Determining Network Status Determining Network Status Here’s how to determine network status using the Web interface. 40.1 Determining LAN Status Here’s how to determine LAN status information. ➢ To determine LAN status information: Open the Network Status page (Status & Diagnostics tab > System Status menu > ...
  • Page 246 40. Determining Network Status Administrator’s Guide Version 2.2.16...
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  • Page 248: Determining Voip Status

    41. Determining VoIP Status Determining VoIP Status Here’s how to determine VoIP status using the Web interface. 41.1 Determining Phone Status Here’s how to determine phone status. ➢ To determine phone status: Open the VoIP Status page (Status & Diagnostics tab > System Status menu > ...

  • Page 249: Determining Memory Status

    Provides you a snapshot of the current processes running on the device's CPU. Provides you an ongoing look at processor activity in real time. Displays a listing of the most CPU-intensive tasks on the system. Click Refresh; the information requested is displayed. Genesys 400 Series IP Phones...

  • Page 250: Viewing Current Call Information

    41. Determining VoIP Status Figure 41-4: Memory Status – Linux meminfo Command – Displayed Information Click Save (as text file) (optional); the information provided by the Linux command is saved to a txt file. You can use the file to make sure all data is stored correctly in memory and to diagnose possible issues such as voice quality, jitter, or memory leakage.
  • Page 251 41. Determining VoIP Status This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 252: Viewing Call History

    42. Viewing Call History Viewing Call History You can view a list of received calls, missed calls, and dialed numbers. The call duration of the received and dialed calls is also displayed. ➢ To view call history: Open the Call History page (Status & Diagnostics tab > History menu > Call History). Figure 42-1: Call History From the 'Type' drop-down list, select the type of call history (i.e., missed calls, received calls, and dialed numbers) that you want to view;...
  • Page 253 42. Viewing Call History This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 254: Accessing System Information

    43. Accessing System Information Accessing System Information 43.1 Accessing Phone Firmware Version You can determine the phone firmware version using the Web interface or from the phone screen. 43.1.1 Accessing Firmware Version using the Web Interface You can determine the firmware version currently running on the phone. ➢...

  • Page 255: Viewing Phone Firmware Release Information

    43.2.1 Viewing Firmware Release Information in the Web Interface ➢ To view firmware release information in the Web interface: Open the Release Information page (Status & Diagnostics tab > System  Information menu > Release Information). Figure 43-2: System Information – Release Information Genesys 400 Series IP Phones...

  • Page 256: Viewing Firmware Release Information On The Phone

    43. Accessing System Information 43.2.2 Viewing Firmware Release Information on the Phone Here’s how to view firmware release information on the phone. ➢ To view firmware release information on the phone: On the phone, open the Release Information screen (MENU key > Status > Release ...
  • Page 257 43. Accessing System Information This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 258: Monitoring Quality Of Experience

    44. Monitoring Quality of Experience Monitoring Quality of Experience You can configure the phone to send Quality of Experience reports to a QoE collecting server, such as the AudioCodes SEM server. This mechanism is implemented using RTCP- XR (RTCP Extended Reports). These extended reports include voice quality data events, such as Jitter Buffer, Packet Loss, Delay and Burst, which are collected by the phone during the VoIP session.

  • Page 259: Configuring Voice Quality Monitoring

    Sets the port to which the PUBLISH messages will be sent [/voip/qoe/qoe_server_port] (Default-5060). For a full listing of RTCP XR parameters that may be sent to the QoE server, see Appendix For example SIP PUBLISH messages, see Appendix I. Genesys 400 Series IP Phones...
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  • Page 261: Diagnostics And Troubleshooting

    Part X Diagnostics and Troubleshooting...

  • Page 262: Diagnosing Phone Hardware

    45. Diagnosing Phone Hardware Diagnosing Phone Hardware Here’s how to test the phone’s hardware functionality. ➢ To diagnose phone hardware: Connect the phone's LAN port to a switch using a LAN cable. Ensure that the DHCP server is functioning. Connect a headset to the phone. Power on the phone and wait until initialization is complete.

  • Page 263: Testing Keypad And Hook

    Off-hook the handset; the background of the hook indicator ('H') turns black. Figure 45-3: Keypad Test – Off-Hook (e.g., 440HD) On-hook the handset; the background of the hook indicator ('H') reverts to white. Press each key on the keypad; its representation in the screen turns black. Genesys 400 Series IP Phones...

  • Page 264: Testing Handset

    45. Diagnosing Phone Hardware 45.2 Testing Handset ➢ To test the handset: Select MENU option 6, Handset; the screen indicates 'Off-hook phone'. Off-hook the phone; the screen indicates 'Start recording…'Speak into the handset until the screen displays 'Start playing…' and you hear your speech playing back. 45.3 Testing the Headset ➢...
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  • Page 266: Recovering Firmware

    46. Recovering Firmware Recovering Firmware Here’s how to recover the phone's firmware. See also Appendix 0 for more detailed information. If the phone is powered off for some reason during the firmware upgrade process, the phone becomes unusable. The recovery process is also available when the phone is connected to a VLAN.
  • Page 267 46. Recovering Firmware This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 268: Configuring System Logging (Syslog)

    47. Configuring System Logging (Syslog) Configuring System Logging (Syslog) System logging (Syslog) can be configured using the Web interface or configuration file. Two Syslog options are available: Regular Syslog (see the next section)  Lightweight Syslog (see Section 47.1.2).  47.1.1 Analyzing and Debugging Traffic using Regular Syslog The System Logging (Syslog) feature is used for traffic analysis and debugging.
  • Page 269 Defines the core of the phone (440HD only). Defines the voice engine of the phone (440HD only). [system/syslog/component/dsp] Defines logging for the xsi feature. Default: DEBUG [system/syslog/component/xsi] Infra Defines logging for code infrastructure. Default: DEBUG [system/syslog/component/infra] Genesys 400 Series IP Phones...

  • Page 270: Analyzing And Debugging Traffic Using 'Lightweight Syslog

    47. Configuring System Logging (Syslog) 47.1.2 Analyzing and Debugging Traffic using 'Lightweight Syslog' A 'Lightweight Syslog' logging mechanism allows you to perform phone logging without affecting phone performance. ➢ To enable the Lightweight Syslog: In the Web interface, open the phone's System Logging page (Status & Diagnostics ...

  • Page 271: Viewing Error Messages Displayed In The Phone Screen

    Received error or no response from the SIP proxy Note: • With both errors, the 'ringer' LED remains red until the error is fixed. • While the error message is displayed, the user can`t dial or initiate a call. Genesys 400 Series IP Phones...
  • Page 272 48. Viewing Error Messages Displayed in the Phone Screen This page is intentionally left blank. Administrator’s Guide Version 2.2.16...

  • Page 273: Debugging Using Packet Recording Parameters

    [voip/packet_recording/remote_port] packets are sent. The valid range is 1024 to 65535. The default value is 50000. Enable DSP Recording Activates the packet recording mechanism. [voip/packet_recording/enabled] [0] Disable (default) ▪ [1] Enable ▪ Genesys 400 Series IP Phones...
  • Page 274 49. Debugging using Packet Recording Parameters Parameter Description Enable RTP Recording Only displayed if the parameter 'Enable DSP Recording' is enabled. [voip/packet_recording/rtp_recording/enabled] Activates the DSP RTP recording. [0] Disable (default) ▪ [1] Enable ▪ Enable EC Debug Recording Activates the Echo Canceller Debug recording.

  • Page 275: Creating A Crash Dump File

    Total tombstones The number of crashes on the phone. Last tombstone The date and time of the last crash (the exact time of the crash). Click Download to save the crash dump file on your computer. Genesys 400 Series IP Phones...
  • Page 276 50. Creating a Crash Dump File This page is intentionally left blank. Administrator’s Guide Version 2.2.16...

  • Page 277: Configuring Port Mirroring

    [0] Disable (default) - LAN/PC network interfaces ▪ [network/pc_port_mirroring/enabled] operate in SWITCH mode. [1] Enable - LAN/PC network interfaces operate in ▪ HUB mode. The network traffic on the LAN port is reflected in the PC port. Genesys 400 Series IP Phones...
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  • Page 279: Enabling Tracing

    During regular phone operation it's advisable to disable debug tracing for improved performance. • It's advisable to enable debug tracing only if bugs are encountered and Genesys asks you to provide tracing logs. ➢ To enable tracing: In the Web interface, open the Tracing System Key Behavior page (Status &...

  • Page 280: Table 52-1: Tracing Parameters

    52. Enabling Tracing Send the saved logged trace to Genesys Customer Technical Support for troubleshooting. ➢ To configure tracing using the configuration file: • Use the table below as reference. Table 52-1: Tracing Parameters Parameter Description Enables / disables console print.
  • Page 281 52. Enabling Tracing This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 282: Appendices

    Part XI Appendices...

  • Page 283: Configuring Phones In Server-Specific Deployments

    √ Network Conference √ √ Shared Call Appearance √ BroadWorks Phone book support √ √ Voice Message Support √ √ DNS SRV Lookup for Redundancy and register failover √ √ ACD (Automatic Call Distribution) √ Genesys 400 Series IP Phones...

  • Page 284: Figure A-1: Blf Configuration In A Broadsoft Environment

    A. Configuring Phones in Server-Specific Deployments A.1.1 Configuring BLF Configuration of the BLF feature is unique when the selected application server is BroadSoft's BroadWorks application platform. This section only applies to 440HD phones. Note: ➢ To configure BLF in a BroadSoft environment: Open the Services page (Configuration tab >...
  • Page 285 Call Forwarding can also be configured from the BroadSoft BroadWorks application platform. Call Forwarding status can also be retrieved from it. To enable BroadWorks-managed Call Forwarding, you must first enable 'Feature Note: Key Synchronization' using the Web interface (see Appendix A.1.4). Genesys 400 Series IP Phones...

  • Page 286: Figure A-2: Configuring Call Forwarding Using Broadsoft's Broadworks

    A. Configuring Phones in Server-Specific Deployments The figure below shows Call Forwarding configuration and status in BroadSoft's BroadWorks. Figure A-2: Configuring Call Forwarding using BroadSoft's BroadWorks The 'Forward No Reply' timeout can be configured as 'number of rings' rather than Note: as 'seconds' if the BroadSoft Feature Key is enabled (by configuring the cfg file parameter 'voip/line/0/call_forward/timeout_mode' to RINGS_COUNT instead of to the...

  • Page 287: Figure A-3: Configuring Dnd In Broadsoft's Broadworks - Status

    The figures below show the DnD configuration and status screens in BroadWorks. Figure A-3: Configuring DnD in BroadSoft's BroadWorks - Status Figure A-4: Configuring DnD in BroadSoft's BroadWorks For detailed information, see related BroadSoft documentation. Genesys 400 Series IP Phones...

  • Page 288: Figure A-5: Services

    A. Configuring Phones in Server-Specific Deployments A.1.4 Configuring FKS Enabling Feature Key Synchronization synchronizes the DnD and Call Forward functionalities with the BroadSoft BroadWorks server. After activating the feature, the DnD and Call Forward functionalities are performed by BroadWorks rather than the phone. For more information on DnD functionality, see Section 21.8.

  • Page 289: Table A-2: Connecting Phones To Broadworks Over Http/S – Configuration File Parameters

    Key illuminated green = Phone available ▪ Phone users can press a key to change the phone's status in that call center. If a user presses a key illuminated red, the key turns green and the Genesys 400 Series IP Phones...
  • Page 290 A. Configuring Phones in Server-Specific Deployments phone's status in that call center changes from unavailable to available. If a key is illuminated green and the user presses it, the phone's status in that call center changes from available to unavailable. The BroadWorks server updates phone status every 20 minutes by default.

  • Page 291: Figure A-7: Shared Call Appearance With Multiple Call Appearance

    In the BroadSoft server, assign Shared Call Appearance to the user: Under the 'User' level, select the Call Control option, and then click the Shared Call Appearance tab. Figure A-8: BroadSoft Server - Assigning Shared Calls Appearance to a User Genesys 400 Series IP Phones...

  • Page 292: Table A-3: Broadsoft Server - Shared Call Appearance – Identity/Device Profile Type

    A. Configuring Phones in Server-Specific Deployments On the Shared Call Appearance page shown in the figure above, click Add to configure an 'Identity/Device Profile Type', and then use the table below as reference to configure the parameters. Table A-3: BroadSoft Server - Shared Call Appearance – Identity/Device Profile Type Parameter Description Alert all appearances for Click-to-Dial calls...

  • Page 293: Figure A-9: Broadsoft Server – Shared Call Appearance Add

    Select this option to allow calls to be received at this user station. In the Web interface, access the Line Settings page (Voice Over IP > Line Settings) and from the 'Line 1 Mode' dropdown, select Shared (line). Figure A-10: Line Settings - Shared Line Genesys 400 Series IP Phones...

  • Page 294: Figure A-11: Services - Conference

    A. Configuring Phones in Server-Specific Deployments Icons displayed on the phone's screen indicate if line keys are configured in a Note: Shared Call Appearance group, or as private lines. A hollow icon indicates a phone configured in an SCA group. A solid icon indicates a phone configured as private.

  • Page 295: Figure A-12: Directory

    To load the Corporate Directory automatically, via the BroadSoft server: Place the txt, cfg, or xml file on the BroadSoft BroadWorks server; when the phone is  connected to the network, it pulls and automatically loads the file to the phone. Genesys 400 Series IP Phones...

  • Page 296: Figure A-13: Directory – Delete A Contact

    A. Configuring Phones in Server-Specific Deployments A.1.10 Adding a Contact to the Corporate Directory Here's how to add a contact to the Corporate Directory. ➢ To add a contact to the Corporate Directory: In the Directory page shown in the figure above, enter the contact's Name, Office, ...

  • Page 297: Table A-6: Broadsoft Server - Shared Call Appearance Add

    Table 52-8: Backlight Timeout Parameter Description Range: 0-6 [system/lcd/backlight/timeout] 0 = Always On 1 = 10 seconds (default) 2 = 20 seconds 3 = 30 seconds 4 = 40 seconds 5 = 50 seconds 6 = 60 seconds Genesys 400 Series IP Phones...
  • Page 298 A. Configuring Phones in Server-Specific Deployments Administrator’s Guide Version 2.2.16...

  • Page 299: Asterisk, Coral And Metaswitch

    Using DHCP to Auto Provision Phones After connecting the LAN ports of your phones to the IP network and then connecting the phones to the power supply, the phones will by default send a request to the Genesys contact Genesys 400 Series IP Phones...
  • Page 300 A. Configuring Phones in Server-Specific Deployments center's network server which will then automatically allocate an IP address and send configuration information to each phone. Make sure that the DHCP (Dynamic Host Configuration Protocol) options in your contact center's DHCP server are correctly configured (see Section 8.2). A.3.2 Verifying Firmware Version After automatic provisioning, make sure the phone's firmware version is correct.
  • Page 301 Continuity architecture. SIP Business Continuity provides the ability for a group of agents to continue offering critical business functions to customers in the event of a loss of all Genesys components running at a particular site. The SIP Business Continuity architecture uses a synchronized, two-site deployment, where Genesys switch and server components are mirrored at each site in an active-active configuration, so that any agent can log in to either switch, at any time.
  • Page 302 ▪ [1] Enable ▪ Proxy IP Address or Host Name Enter the IP address or host name (for example, genesys.com) of the SIP proxy [voip/signalling/sip/proxy_address] server. Default: 0.0.0.0 Proxy Port The UDP or TCP port of the SIP proxy server. Range: 1024 to 65535. Default: 5060.
  • Page 303 [1] Enable ▪ Outbound Proxy IP Address or Host Name The IP address of the outbound proxy (for example, genesys.com; i.e., the same as [voip/signalling/sip/sip_outbound_proxy/addr] that configured for the 'Proxy IP Address or Host Name' parameter above). If this parameter is set, all outgoing messages (including Registration messages) are sent to this Proxy according to the Stack behavior.
  • Page 304 A. Configuring Phones in Server-Specific Deployments Parameter Description Redundant Proxy Mode The call center's network administrator can select either [voip/signalling/sip/redundant_proxy/mode] Disable -OR- ▪ Primary Fallback -OR- ▪ ▪ Simultaneous For the dual-registration feature, select Simultaneous; two proxies are registered simultaneously so that at least one should be up and running at any time, preventing the call center from going down.
  • Page 305 Provisioning using TFTP / FTP / HTTP / HTTPS in DHCP Options 66/67 This feature lets network administrators enable phones to be automatically provisioned when the phones are plugged in, using TFTP / FTP / HTTP / HTTPS in DHCP Options 66/67. Genesys 400 Series IP Phones...
  • Page 306 A. Configuring Phones in Server-Specific Deployments A.3.8 Enabling Agents to Sign in with Phone Numbers This feature lets the call center administrator power up all phones without setting a valid SIP account. When an agent then wants to use their phone, they register to the network with their phone number.
  • Page 307 To enable proactive mute using configuration file: Use the table below as reference.  Table A-14: Enabling Proactive Mute Parameter Description Determines whether or not to enable [voip/proactive_mute/enabled] proactive mute. [0] Disable (default) ▪ [1] Enable ▪ Genesys 400 Series IP Phones...
  • Page 308 A. Configuring Phones in Server-Specific Deployments A.3.12 Configuring Automatic Answer You can configure a supplementary service on the phones called Automatic Answer. The feature is configured using the configuration file. Use the table below as a configuration reference. Table A-15: Automatic Answer Parameter Description Enables the 'talk' event feature.
  • Page 309 Open the Configuration File page in the Web interface (Management tab > Manual Update > Configuration File). Configure the capability using the table below as reference. Table A-18: Enabling 3PCC Calls Parameter Description [0] = Disable [3PCC/make_call/enabled] [1] = Enable (default) Genesys 400 Series IP Phones...
  • Page 310 A. Configuring Phones in Server-Specific Deployments A.3.15 Disabling Handset Mode Administrators can disable handset mode using the configuration file parameter 'voip/handset_mode/enabled' whose default is enabled. Some call centers don't want agents to work with any device other than headsets. In this case, their administrators can change the parameter default to disabled.

  • Page 311: Figure A-15: Registering A Phone On The Redundant Genesys Server

    A.3.17 Configuring a Redundant (Backup) Genesys Server A phone can be registered on two Genesys servers simultaneously, to provide immediate backup. The feature enables quick transition to the redundant backup server; redundant proxy usage is available all the time. The phone is registered on the redundant server in the same way as it is registered on the primary server.

  • Page 312: Table A-11: Retransmission Timer T1 - Parameter

    Configuring Retransmission Timer T1 Using the Configuration File A.3.17.1 Configuration of the T1 retransmission timer is only relevant when in dual registration mode, i.e., after configuring a redundant Genesys server, as shown in the previous section. ➢ Configuring Retransmission Timer T1 using the configuration file: Open the Configuration File page in the Web interface (Management tab >...
  • Page 313 A. Configuring Phones in Server-Specific Deployments This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 314: B Configuring Automatic Call Distribution (Acd)

    Genesys’ IP Phones seamlessly interwork with Genesys SIP Server to support ACD functionality. The phones support two different ACD methods: a legacy method referred to as 'Genesys' in the Web interface, and an enhanced method based on BroadSoft’s ACD capabilities, referred to as 'BROADSOFT' in the Web interface.

  • Page 315: Figure B-1: Acd

    In the Web interface, access the ACD page (Configuration tab > Advanced Applications > ACD): Figure B-1: ACD For optimal ACD functionality with Genesys, select the BROADSOFT option from Note: the 'Server Type' dropdown. Figure B-2: ACD – Unavailable Reason Code Configure the parameters using the table below as reference.

  • Page 316: Table B-1: Acd Parameters

    [voip/services/ACD/enabled] [1] Enable ▪ From the 'Server Type' drop-down list, select Server Type GENESYS or BROADSOFT. [voip/services/ACD/server_type] Select the BROADSOFT option for optimal ACD functionality with Genesys. When you select BROADSOFT, after logging into the ACD server, the ACW (After Call Work) softkey...
  • Page 317 Reason Name Describes the unavailability reason code [voip/services/ACD/unavailable_reason/0- (configured above). For example, 'Lunch'. 9/name] This parameter is relevant when the 'Server Type' parameter (see above) is BroadSoft. This parameter is only relevant to Genesys Call Centers. Genesys 400 Series IP Phones...

  • Page 318: B.1 Softkey Display And Command Menu Options

    B. Configuring Automatic Call Distribution (ACD) Softkey Display and Command Menu Options The following tables show the different softkey display states and command menu options that are available according to the user's login state and the configured SIP server. Table B-2: BroadSoft-Softkey Display States and Command Menu Options State Softkey #0 Softkey #1...

  • Page 319: C Recovering Genesys' Ip Phone

    In WireShark, filter by bootp and then check if the phone is requesting Option 66 (TFTP Server) & Option 67 (Bootfile) under Option 55 in the ‘DHCP Discover’ message, as shown in the figures below. Figure C-2: Verifying Recovery Mode in Wireshark Genesys 400 Series IP Phones...

  • Page 320: Figure C-3: Source Ethernet Mac Address In Wireshark Identical To Phone Base's

    C. Recovering Genesys’ IP Phone Make sure that the source Ethernet MAC address is the same as that labeled on the base of the phone. For example: Figure C-3: Source Ethernet MAC Address in Wireshark Identical to Phone Base's Administrator’s Guide Version 2.2.16...

  • Page 321: Recovering The Phone

    AudioCodes IP phone firmware is located. 192.168.1.2 [=option66] Bind the TFTP to IP address 192.168.1.1 Size of pool: 5 Syslog Server Leave all other options at their default. Lease: 3 DHCP Server Default.router: 192.168.1.1 Mask: 255.255.255.0 Additional Option: 67, FW_file_name.img Genesys 400 Series IP Phones...
  • Page 322 C. Recovering Genesys’ IP Phone accept settings, close open tftps64 tftpd64. After (1) tftpd64 is restarted, (2) the phone is directly connected to the PC, and (3) the network settings referred to above are applied, the phone immediately gets the required options [66 and 67] and begins downloading the firmware.

  • Page 323: Verifying That The Phone Is Downloading The Image File

    Verifying Using Wireshark In Wireshark, verify that the four DHCP ‘DORA’ (Discover; Offer; Request; ACK) steps are accomplished, as shown in the figure below. Figure C-5: Verifying with Wireshark that the Phone is Downloading Phone .img File Genesys 400 Series IP Phones...

  • Page 324: Figure C-6: Verifying .Img File Download With Wireshark – Filtering By Tftp

    C. Recovering Genesys’ IP Phone Filter by TFTP, as shown in the figure below. Figure C-6: Verifying .img File Download with Wireshark – Filtering by TFTP C.4.2 Verifying Using tftpd64 In tftpd64, view the indications shown in the figures below.

  • Page 325: Figure C-8: Verifying .Img File Download Using Tftpd64

    You can disconnect the phone from the PC and connect to the network LAN only after the firmware upgrade finishes, that is, after the phone's screen displays the following: Discovering CDP…Discovering LLDP…Acquiring IP… The phone is now up, functioning, and ready to be provisioned. Genesys 400 Series IP Phones...

  • Page 326: Deploying Genesys Ip Phones - Use Case

    In the Web interface home page (System Information), make sure the phone is running the latest firmware version. If not, obtain a new firmware file from Genesys and load it to the phone using the Web interface's Firmware Upgrade page (Management tab>Manual Update >Firmware Upgrade).

  • Page 327: Table D-1: Csv File Description

    D. Deploying Genesys IP Phones - Use Case D.1.2 Preparing a global.cfg Configuration File Here’s how to prepare a configuration file containing parameter settings common to all users in the customer enterprise. You'll name the file global.cfg. ➢ To prepare a global.cfg configuration file: In the Web interface, change the default settings of parameters unique to your enterprise customers (e.g., Language).
  • Page 328 D. Deploying Genesys IP Phones - Use Case Preparing a Template File D.1.3.2 This section shows ISPs/integrators how to prepare a template file. Example of a template file: system/type=420HD voip/line/0/enabled=1 voip/line/0/id=[id] voip/line/0/auth_name=[name] voip/line/0/auth_password=[password] include global.cfg Define in the template file parameter settings unique to each user. Parameter settings unique...
  • Page 329 D. Deploying Genesys IP Phones - Use Case Using AudioCodes' VoIProvision Tool D.1.3.3 Here’s how to automatically generate multiple MAC-specific <private>.cfg files using AudioCodes' VoIProvision tool. The tool generates a separate cfg file for each phone in the customer enterprise.

  • Page 330: Preparing The Dhcp Server To Automatically Provision Phones

    D. Deploying Genesys IP Phones - Use Case Preparing the DHCP Server to Automatically Provision Phones ➢ To prepare the DHCP server: • Configure DHCP OPTION 160 on the DHCP server. Point the DHCP server to the URL of the configuration files on the HTTP server.
  • Page 331 D. Deploying Genesys IP Phones - Use Case This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 332: E Supported Sip Rfcs And Headers

    E. Supported SIP RFCs and Headers Supported SIP RFCs and Headers The following is a list of supported SIP RFCs and methods you can use for the IP phone. Table E-1: Supported IETF RFCs RFC Number RFC Title RFC 2327 HTTP Authentication: Basic and Digest Access RFC 2617 Authentication...
  • Page 333 SDP - Simple Capability Declaration (RFC 3407) • S/MIME • Outbound, Managing Client-Initiated Connections (RFC 5626) • SNMP SIP MIB (RFC 4780) • SIP Compression – RFC 5049 (SigComp) • ICE (RFC 5245) • Connected Identity (RFC 4474) Genesys 400 Series IP Phones...

  • Page 334: E.1 Sip Compliance Tables

    E. Supported SIP RFCs and Headers SIP Compliance Tables The SIP device complies with RFC 3261, as shown in the following subsections. E.1.1 SIP Methods The device supports the following SIP Methods: Table E-2: Supported SIP Methods Method Supported Comments INVITE CANCEL REGISTER...

  • Page 335: Table E-3: Supported Sip Headers

    Supported Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join Max-Forwards MIN-SE P-Asserted-Identity P-Preferred-Identity Proxy- Authenticate Proxy- Authorization Prack Record- Route Refer-To Referred-By Replaces Remote-Party-ID Retry-After Route Genesys 400 Series IP Phones...
  • Page 336 E. Supported SIP RFCs and Headers Header Field Supported Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Administrator’s Guide Version 2.2.16...
  • Page 337 E. Supported SIP RFCs and Headers This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 338: F Parameters Requiring Reload / Reboot

    F. Parameters Requiring Reload / Reboot Parameters Requiring Reload / Reboot This section informs administrators which parameters require a reboot, which will disconnect a call, and which will require reloading the UI. RL_Voip_Params – Parameters of voip_task reload  Reboot params – parameters for reboot ...
  • Page 339 F. Parameters Requiring Reload / Reboot This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 340: G Specifications

    G. Specifications Specifications The IP phone specifications are listed in the table below. Table G-1: IP Phone Specifications Feature Details SIP: RFC 3261, RFC 2327 (SDP) ▪ VoIP Signaling Protocols IPv4, TCP, UDP, ICMP, ARP, DNS and DNS SRV for SIP Signaling ▪...
  • Page 341 LDAP (Lightweight Directory Access Protocol) ▪ Private Labeling Mechanism ▪ Configuration file encryption (Entire file and individual parameters) ▪ Syslog mechanism ▪ Debugging Tools DSP recording ▪ Port mirroring ▪ VoIP Status Web page ▪ Genesys 400 Series IP Phones...
  • Page 342 G. Specifications Feature Details ▪ LCD screen: Hardware Graphic LCD (128 X 48) (420HD model) Graphic LCD (256x12) (440HD models) BLF screen: (only applies to the 440HD model) Graphic LCD ▪ (60x376) monochrome ▪ Connectors interfaces: 2 x RJ-45 ports (10/100BaseT Ethernet) for WAN and LAN ✓...
  • Page 343 G. Specifications This page is intentionally left blank. Genesys 400 Series IP Phones...

  • Page 344: Hrtcp-Xr Parameters

    H. RTCP-XR Parameters RTCP-XR Parameters The following table lists the RTCP-XR parameters that may be reported to the QoE server. Table H-1: RTCP-XR Parameters Group Metric Name Start Timestamp General Stop Timestamp Call-ID Local Address (IP, Port & SSRC) Remote Address (IP, Port & SSRC) Payload Type Session Description Payload Description...
  • Page 345 Metric Name Conversational Quality R RCQ Est. Algorithm External R In Ext. R In Est. Algorithm External R Out Ext. R Out Est. Algorithm MOS-LQ MOS-LQ Est. Algorithm MOS-CQ MOS-CQ Est. Algorithm QoE Est. Algorithm Genesys 400 Series IP Phones...

  • Page 346: Example Sip - Publish Message

    I. Example SIP - PUBLISH Message xample SIP - PUBLISH Message This appendix displays an example SIP PUBLISH message extracted from RFC 6035. RTCP-XR values are found under the message body. sip:collector@example.org PUBLISH SIP/2.0 Via: SIP/2.0/UDP pc22.example.org;branch=z9hG4bK3343d7 Max-Forwards: 70 sip:proxy@example.org To: <...
  • Page 347 I. Example SIP - PUBLISH Message Remote Metrics are not supported in this version. Note: Genesys 400 Series IP Phones...

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