Page 1 400 Series IP Phones Administrator's Manual Version 2.2.8...
Page 2 Go www.genesys.com for more information. Each product has its own documentation for online viewing at the Genesys Documentation website. Notice Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys Telecommunications Laboratories, Inc.
Page 3: Table Of Contents
Administrator's Manual Contents Table of Contents Preface........................16 Introduction ....................... 18 Configuration Tools ....................19 IP Phone User Interface ..................20 Accessing the Administration Menu ..............20 Changing Display Language ................. 21 Web Interface ..................... 22 Accessing Web Interface ..................22 Getting Started with the Web ................23 Configuring the Web Interface's Port ..............
Page 4 17.5 Configuring SIP Timers ..................84 17.6 Configuring SIP QoS .................... 86 17.7 Configuring SIP Reject Code ................86 18 Configuring Dialing ................... 88 18.1 Configuring General Dialing Parameters .............. 88 18.2 Configuring Auto Redial ..................90 Genesys 420HD IP Phones...
Page 5 Administrator's Manual Contents 18.3 Configuring Dial Tones ..................91 18.4 Configuring DTMF ....................93 18.5 Configuring Digit Maps and Dial Plans..............94 18.6 Configuring Headset LED to Stay On ..............96 18.7 Configuring Default Audio Device ................. 97 19 Configuring Ring Tones ................... 98 19.1 Configuring Distinctive Ring Tones ...............
Page 6 30.2 Loading the Client Certificate to the Phone ............162 30.2.1 Loading the Client Certificate to the Phone using the Configuration File ....162 30.2.2 Enabling Server-side Authentication (Mutual Authentication) .......163 30.3 Generating a Certificate Signing Request ............164 30.4 Using Previously Loaded Certificates ..............165 Genesys 420HD IP Phones...
Page 7 Administrator's Manual Contents 31 Configuring SIP TLS ..................166 31.1 Configuring TLS ....................166 31.1.1 Configuring SIP TLS using the Web Interface ............167 32 Configuring 802.1x ..................168 32.1 Configuring 802.1x using the Phone's LCD ............168 32.1.1 Configuring EAP-MD5 Mode .................169 32.1.2 Configuring EAP-TLS Mode ..................169 32.2 Configuring 802.1x Using Web and Configuration File ........
Page 8 Deleting a Contact from the Corporate Directory ..........213 A.1.6 Disabling Handset Mode..................213 A.1.7 Displaying a Message in Agents' LCDs ..............214 Genesys SIP Server for Contact Centers ............215 A.2.1 Using DHCP to Auto Provision Phones ..............215 A.2.2 Verifying Firmware Version..................215 A.2.3...
Page 9 Verifying Using tftpd64 ...................240 C.4.3 Verifying Using the Phone LCD ................241 D Deploying Genesys IP Phone - Use Case ............. 242 D.1 Preparing Configuration (cfg) Files for the Enterprise Customer ......242 D.1.1 Saving the Phone's Default Configuration to File ..........242 D.1.2...
Page 10 Figure 23-4: Web Interface - Services - Conference ................119 Figure 23-5: Web Interface - Dialing - Automatic Dialing ..............120 Figure 23-6: Web Interface - Services - DnD ..................122 Figure 23-7: Web Interface - Services - MWI ..................123 Genesys 420HD IP Phones...
Page 11 Figure A-7: Web Interface - Signaling Protocol – SIP Proxy and Registrar .........217 Figure A-8: Web Interface - Signaling Protocol – SIP Proxy and Registrar – Secondary Proxy ..218 Figure A-9: Registering a Phone on the Redundant Genesys Server ..........226 Figure B-1: Web Interface - ACD ......................229 Figure B-2: Web Interface –...
Page 12 Figure C-6: Verifying .img File Download with Wireshark – Filtering by TFTP ........240 Figure C-7: Verifying .img File Download using tftpd64 ...............240 Figure C-8: Verifying .img File Download using tftpd64 ...............240 Figure C-9: Verifying .img File Download from the Phone LCD ............241 Genesys 420HD IP Phones...
Page 13 Administrator's Manual Contents List of Tables Table 2-1: Language Display Parameters ....................21 Table 3-1: Web Interface - Port Parameters ..................24 Table 3-2: User Name and Password Parameters ................24 Table 4-1: Example of CSV File ......................27 Table 5-1: IP Phone Management Server Parameters ................30 Table 6-1: TR-069 Management Parameters..................31 Table 10-1: DHCP Automatic Provisioning Parameters .................38 Table 10-2: Auto Provisioning via DHCP Option 66/67 ................41...
Page 14 Table A-14: BroadSoft Server - Shared Call Appearance Add ............225 Table A-15: Displaying a Message in Agents' LCDs ................226 Table A-16: Redundant Genesys Server - Parameters ...............226 Table B-1: ACD Parameters .........................230 Table B-2: Broadsoft-Softkey Display States and Command Menu Options ........232 Table D-1: CSV File Description ......................243...
Page 15 Administrator's Manual Contents Table G-1: IP Phone Specifications .....................254 Table H-1: RTCP-XR Parameters ......................257 Administrator's Manual Version 2.2.8...
Page 16: Preface
If you especially like or dislike anything about this document, feel free to e-mail your Techpubs.webadmin@genesys.com comments to When you send us comments, you grant Genesys a nonexclusive right to use or distribute your comments in any way it believes appropriate, without incurring any obligation to you.
Page 17 Administrator's Manual Notices Related Documentation Document Name 420HD IP Phone User's Manual 420HD IP Phone Quick Guide 405 IP Phone User’s Manual 405 IP Phone Quick Guide Note: Throughout this document, where features can be configured using the Web interface or Configuration File, the Web parameter is displayed in the regular font above its corresponding Configuration File parameter, which is enclosed in square brackets in bold font type.
Page 18: Introduction
This manual is intended for the system administrator responsible for setting up and configuring the 405 or 420HD IP Phone. Genesys IP phones are based on Genesys proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The...
Page 19: Configuration Tools
Part I Configuration Tools Administrator's Manual Version 2.2.8...
Page 20: Ip Phone User Interface
Press the Select softkey; you are prompted for a password. Enter your password, and then choose OK. When entering the password, you can change between numerals and letters by pressing pound (#). Genesys 420HD IP Phone...
Page 21: Changing Display Language
2. IP Phone User Interface Changing Display Language This section shows how to change the language in the phone LCD. Language can be configured using the Web interface or Configuration File.  To choose a language using the Web interface: Access the Language page (Configuration tab >...
Page 22: Web Interface
Alternatively, if your DHCP and DNS servers are synchronized, you can access the phone Web browser by using the following method: http://<Phone Model>-<MAC Address>.<Domain Name> e..g. http://420hd-001122334455.corp.YourCompany.com Enter the User name and Password, and then click OK. Genesys 420HD IP Phone...
Page 23: Getting Started With The Web
Toolbar Navigation Navigation Tree The Web interface is composed of the following main areas:  Toolbar: displays Genesys logo and provides the following buttons:  Home: opens the Home page  Log off: closes the Web interface  Navigation bar: provides tabs for accessing the configuration menus: ...
Page 24: Configuring The Web Interface's Port
Table 3-2: User Name and Password Parameters Parameter Description Username The phone user name. Default: admin. Applies only to the Web interface. [system/web_user_name] Password The encrypted phone password. Default: 1234. Applies only to the Web interface, and LCD. [system/web_user_password] Genesys 420HD IP Phone...
Page 25: Configuration File
4. Configuration File Configuration File This section describes the configuration file and the parameters you can configure in it. Introduction The configuration file can be loaded to the phone using the automatic provisioning mechanism, or manually from your local computer using the Web interface (see Section page 22).
Page 26: Downloading The Configuration File From The Phone
Genesys now provides a tool that assists in the automatic generation of such configuration files. These files can be generated for the initial configuration of the IP phones and then later regenerated for subsequent configuration updates as desired.
Page 27: Voiprovision Utility Overview
4. Configuration File 4.5.3 VoIProvision Utility Overview The VoIProvision utility is a generic tool that automatically generates multiple MAC-specific configuration files (.cfg). The utility generates a separate .cfg file for each IP phone. To execute the utility, the user needs to prepare a csv file and a template file. The csv file contains the tagged records for each IP phone and the template file maps these tagged records to a configuration file format, which can be read by the IP Phone.
Page 28: Starting The Voiprovision Utility
Once the Configuration file is encrypted, it receives the suffix '.cfx' (e.g. Conf.cfx). This is the file that you should specify in the 'Configuration URL' and the 'Dynamic Configuration URL' fields when performing automatic provisioning (see Part II 'Automatic Provisioning'). Genesys 420HD IP Phone...
Page 29: Encrypting Passwords In The Configuration File
4. Configuration File 4.6.2 Encrypting Passwords in the Configuration File This section shows how to encrypt IP phone passwords used in the configuration process, for example, the 'System' password and the 'SIP Authentication' password.  To encrypt passwords: At the command line prompt, specify the following: encryption_tool.exe –s <password_string>...
Page 30: Ip Phone Management Server
For detailed information on using the IP Phone Management Server user interface to provision phones, see the Audiocodes IP Phone Management Server Administrator's Manual. The Genesys IP Phone can also be provisioned by using Genesys Feature Server. See the SIP Feature Server Administration Guide and video on the Genesys documentation website.
Page 31: Configuring Tr-069 Management
6. Configuring TR-069 Management Configuring TR-069 Management To connect to the remote management server, you must configure the phone's embedded TR-069 client. TR-069 management can be configured using the Web interface or Configuration File.  To configure TR-069 using the Web interface: Access the TR-069 page (Management tab >...
Page 32 The duration (in seconds) of the interval for which the device must attempt to connect with the ACS and call [management/tr069/inform/interval] the Inform method if TR-069 is enabled (management/tr069/inform/enabled). The valid range is 0 to 86400. The default is 3600. Genesys 420HD IP Phone...
Page 33: Automatic Provisioning
Part II Automatic Provisioning Genesys 420HD IP Phone...
Page 34: Introduction
Introduction By default, the IP phone is ready for out-of-the-box deployment using its automatic provisioning capabilities. The IP phone offers a built-in mechanism for automatically upgrading its software image and updating its configuration. This method is used to upgrade the phone firmware and update its configuration, by remotely downloading an updated software image and configuration file.
Page 35: Updating The Configuration File Manually
8. Updating the Configuration File Manually Updating the Configuration File Manually The phone enables you to view, save, and load its configuration file to backup and restore the current configuration.  To manually update the Configuration File: Access the Configuration File page (Management tab > Manual Update menu > Configuration File).
Page 36: Setting Up Network For Auto Provisioning
Setting up Network for Auto Provisioning The phone supports dynamic VLAN discovery, dynamic IP addressing (DHCP), and NTP (as client). Note: For manual configuration of Network Settings, see Section on page 60. Genesys 420HD IP Phone...
Page 37: Obtaining Firmware And Configuration Files
10. Obtaining Firmware and Configuration Files Obtaining Firmware and Configuration Files The Web interface allows you to:  Automatically update firmware and configuration files  Manually update firmware and configuration files 10.1 Provisioning Hunt Order The IP phone always attempts to use the first provisioning method listed below (DHCP Option 160).
Page 38: Table 10-1: Dhcp Automatic Provisioning Parameters
<Model type>_<MAC address>_conf.cfg. For example, 420HD_001122334455_conf.cfg  https://192.168.2.1/;<MODEL>_<MAC>_conf.cf g - if the model is 420HD, the retrieved firmware file is 420HD.img and the configuration file name is Genesys 420HD IP Phone...
Page 39 10. Obtaining Firmware and Configuration Files Parameter Description 420HD_<MAC Address>_conf.cfg. For example, 420HD_001122334455_conf.cfg The following syntax is available for DHCP Options 66/67:  Option 66 must be a valid IP address or host name of a TFTP server only.  Option 67 must be the firmware name.
Page 40: Provisioning Using Dhcp Option 160
From the 'Provisioning Method' dropdown, select DHCP Option (Dynamic URL). In the 'DHCP Option Value' field, enter 160. Configure the remaining parameters, and then click Submit. After reboot, confirm that the firmware and configuration files have been updated. Genesys 420HD IP Phone...
Page 41: Provisioning Using Dhcp Option 66/67
Server address exists but there is no Non-existent Firmware URL: When protocol is protocol header such as TFTP, FTP, not specified, tftp is Tftp://genesys.com/<hardware HTTP, HTTPS. added as the type>.img default protocol. File names do not exist. Configuration file url: Tftp://genesys.com/.<mac>cfg...
Page 42: Figure 10-3: Provisioning Using Dhcp Option 43 In The Dhcp Server
Figure 10-3: Provisioning using DHCP Option 43 in the DHCP Server Note:  01 is the sub option  27 is the length (in HEX) of the provisioning path string that you configured  The remainder is the provisioning path, in ASCII code. Example: tftp://192.168.202.103/test.img;test.cfg Genesys 420HD IP Phone...
Page 43: 10.2.4 Sip Subscribe And Notify Messages
10. Obtaining Firmware and Configuration Files 10.2.4 SIP SUBSCRIBE and NOTIFY Messages If the provisioning information (e.g. Option fields 66/67/160) is not provided by the DHCP server, the phone sends a SIP SUBSCRIBE message to the multicast address 224.0.1.75:5060 as shown below. Note: If the provisioning server supports using SIP SUBSCRIBE and NOTIFY messages and the device receives the provisioning URL in the NOTIFY message, the automatic...
Page 44 With the above method, the phone uses its built-in auto-provisioning mechanism while the provisioning information is retrieved through the NOTIFY message. The following code describes SIP 200 OK Response on the SUBSCRIBE Message. SIP/2.0 200 OK Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398-6ad00ca2-7ca3606e Genesys 420HD IP Phone...
Page 45 10. Obtaining Firmware and Configuration Files Contact: <sip:10.13.2.37:5060> To: <sip:224.0.1.75:5060> From: <sip:00000001@10.13.2.37:5060>;tag=87a5a8-25020d0a-13c4-50029-386d 4398-66dc40c-386d4398 Call-ID: 8884c8-25020d0a-13c4-50029-386d4398-3e2bcb8e-386d4398 CSeq: 1 SUBSCRIBE Expires: 0 Content-Length: 0 The following code describes SIP NOTIFY Message with Provisioning Information. NOTIFY sip:10.13.2.37:5060 SIP/2.0 Via: SIP/2.0/UDP 10.13.2.37:5060;rport;branch=z9hG4bK-386d4398-6ad00ca2-7ca3606e Max-Forwards: 20 Contact: <sip:10.13.4.121:5060>...
Page 46: 10.2.5 Hardcoded Domain Name For Provisioning Server
After the IP phone creates a successful connection with a provisioning server, this server's address is cached by the IP phone. The next time the IP phone is rebooted, if it doesn't receive provisioning details, the device performs provisioning using the cached IP address. Genesys 420HD IP Phone...
Page 47: 10.2.7 Redirect Server
10. Obtaining Firmware and Configuration Files 10.2.7 Redirect Server You can use the AudioCodes Redirect server to direct you to the appropriate Provisioning server URL to download the relevant configuration and firmware files. Once the IP phone is powered up and network connectivity is established, it automatically request for provisioning information.
Page 48: Static Url Provisioning
Access the Automatic Provisioning page (Management tab > Automatic Update menu > Automatic Provisioning). Figure 10-5: Web Interface - Automatic Provisioning – Static URL Configure the parameters using the table below as reference, and then click Submit. Genesys 420HD IP Phone...
Page 49: Table 10-3: Static Url Automatic Provisioning Parameters
10. Obtaining Firmware and Configuration Files  To configure static provisioning information using the Configuration File:  Use the table below as reference. Table 10-3: Static URL Automatic Provisioning Parameters Parameter Description Provisioning Method Defines the provisioning method:  [provisioning/method] [Disable] Disable - Automatic update is disabled.
Page 50: Quick Setup
Part III Quick Setup Administrator's Manual Version 2.2.8...
Page 51: Quick Setup
11. Quick Setup Quick Setup The Web interface provides a Quick Setup page that lets you configure basic features to quickly set up your IP Phone to operational level. Note: For Quick Setup parameters descriptions, see Part IV (Networking) and Part V (VoIP Features).
Page 52: Networking
Part IV Networking Administrator's Manual Version 2.2.8...
Page 53: Introduction
12. Introduction Introduction This section shows how to configure network settings manually, if required. Note: By default, the network settings are set for automatic provisioning. However, if you need to change them, you can do so manually, as described in this section. Configuring Date and Time Manually Note: By default, date and time settings are automatically provisioned via the enterprise...
Page 54: Configuring Daylight Saving Time
Figure 13-2: Web Interface - NTP & Time Settings Set the 'Obtain Time Zone from DHCP' parameter to Disable; the Daylight Saving Time page shown below opens: Figure 13-3: Web Interface – Daylight Saving Time Configure the settings using the table below as reference. Genesys 420HD IP Phone...
Page 55: Table 13-2: Daylight Saving Time Parameters
13. Configuring Date and Time Manually  To configure Daylight Saving Time using the Configuration File:  Use the table below as reference. Table 13-2: Daylight Saving Time Parameters Parameter Description Active Determines whether the phone automatically detects the Daylight Saving Time for the selected [system/daylight_saving/activate] Time Zone.
Page 56 The week of month (values 1-5) for end of daylight saving time. [system/daylight_saving/end_date/day_of_week] Relevant to 'Day of week' mode: The day of week for daylight saving time start Valid values : [SUNDAY] [MONDAY] [TUESDAY] [WEDNESDAY] [THURSDAY] [FRIDAY] [SATURDAY] Genesys 420HD IP Phone...
Page 57: Configuring The Ntp Server
13. Configuring Date and Time Manually 13.2 Configuring the NTP Server The Network Time Protocol (NTP) server can be configured using the Web interface or Configuration File. When activated, date and time are automatically obtained from the NTP server.  To configure the NTP server using the Web interface: Access the Date and Time page (Configuration tab >...
Page 58: Configuring Ntp Server Via Dhcp
From the 'Obtain Time Zone From DHCP' drop-down list, select Disable. Figure 13-5: Web Interface - NTP and Time Settings Configure the NTP and Time Settings according to the parameters in the table below, and then click Submit. Genesys 420HD IP Phone...
Page 59: Table 13-4: Ntp Server And Gmt Parameters
13. Configuring Date and Time Manually Note: These values will have no affect if TimeZone is set to be obtained from DHCP. If Time Zone and NTP server are manually set, the phone acts as described above but the values are obtained from the Configuration File and not from DHCP. Table 13-4: NTP Server and GMT Parameters Parameter Description...
Page 60: Configuring Ip Network Settings
Edit softkey, for example, navigate to IP Address and press the Edit softkey: Enter the new address in dotted-decimal notation, using the following keys:  Navigation control: moves the cursor left or right in the IP address Genesys 420HD IP Phone...
Page 61: Configuring Ip Network Settings
14. Configuring IP Network Settings  Clear softkey: deletes the digit to the left of the cursor. Press the Save and then Apply softkey. Press the Save softkey. 14.1.2 Configuring IP Network Settings This section shows how to configure IP Network settings using the Web interface or Configuration File.
Page 62: Table 14-1: Network Settings Parameters
The domain name. [network/lan/fixed_ip/domain_name] Domain Name Server (DNS) Primary DNS The primary DNS server address. [network/lan/fixed_ip/primary_dns] Secondary DNS The secondary DNS server address. The phone connects to this server if the primary DNS server is [network/lan/fixed_ip/secondary_dns] unavailable. Genesys 420HD IP Phone...
Page 63: Configuring Partial Dhcp
14. Configuring IP Network Settings 14.2 Configuring Partial DHCP Partial DHCP can be configured with the following parameters: Table 14-2: Partial DHCP Parameters Parameter Description Partial DHCP network/lan/dhcp This subsection defines the parameters to configure if 'lan_type' is configured to DHCP. Domain Name - Manual Enables setting the domain name manually.
Page 64  [0] Disable  [1] Enable (default) network/lan/dhcp/ntp/gmt_offset/enabled Enables prioritization of the NTP GMT offset information received from the DHCP server (Option field 2), over the static configuration (system/ntp/gmt_offset).  [0] Disable  [1] Enable (default) Genesys 420HD IP Phone...
Page 65: Configuring Lan And Pc Port Settings
15. Configuring LAN and PC Port Settings Configuring LAN and PC Port Settings Port settings can be configured using the Web interface or Configuration File. Note: The optional values of the Configuration File parameters are enclosed in square brackets while its corresponding Web values are written outside the square brackets, for example, [1] Enable.
Page 66: Configuring Vlan Settings
16. Configuring VLAN Settings Configuring VLAN Settings You can configure VLAN settings using the Web interface or Configuration File.  To configure the phone's VLAN settings using the Web interface: In the Web interface access the Network Settings page (Configuration tab > Network Connections menu >...
Page 67: Configuring Manual Or Automatic Vlan Assignment
16. Configuring VLAN Settings Parameter Description VLAN ID The VLAN ID. The valid range is 0 to 4096. The default is 0. [network/lan/vlan/id] VLAN Priority The priority of traffic pertaining to this VLAN. The valid range is 0 to 7 (where 7 is the highest priority).
Page 68: Voip Settings
Part V VoIP Settings...
Page 69: Configuring Sip Settings
17. Configuring SIP Settings Configuring SIP Settings You can configure the following SIP settings using the Web interface or Configuration File:  General  Proxy and Registration  SIP Timers  SIP QoS 17.1 Configuring General SIP Settings The phone's General SIP settings can be configured using the Web interface or Configuration File.
Page 70: Table 17-1: Sip General Parameters
If not specified, the phone's IP address is used (default). PRACK Mode Determines whether the phone sends PRACK (Provisional [voip/signalling/sip/prack/enabled] Acknowledgment) messages upon receipt of 1xx SIP reliable responses.  [0] Disable  [1] Enable (default) Genesys 420HD IP Phone...
Page 71 17. Configuring SIP Settings Parameter Description Enable RPORT Determines whether the phone adds the 'rport' parameter to the [voip/signalling/sip/rport/enabled] relevant SIP message (in the SIP Via header).  [0] Disable (default)  [1] Enable Include PTIME in SDP Determines whether the phone adds the PTIME parameter to the [voip/signalling/sip/sdp_include_ptime] SDP message body.
Page 72 Transferor's User Agent continues the transfer as an attended transfer even after the Transferor hangs up. This is the recommended flow defined by http://tools.ietf.org/html/draft-ie tf-sipping-cc-transfer-03.  Existing / current behavior is retained for backward compatibility (disabled by default) Genesys 420HD IP Phone...
Page 73: Configuring Proxy And Registration
17. Configuring SIP Settings 17.2 Configuring Proxy and Registration This section shows how to configure Proxy and Registration settings using the Web interface or Configuration File.  To configure Proxy and Registration using the Web interface: Access the Signaling Protocol page (Configuration tab > Voice Over IP menu > Signaling Protocols).
Page 74 Range: 1 to 86400. Default: 3600. Registration Failed Expires If registration fails, this parameter determines the interval between the register messages [voip/signalling/sip/registration_failed_timeout] periodically sent until successful registration. Range: 1 to 86400. Default: 300. Genesys 420HD IP Phone...
Page 75 17. Configuring SIP Settings Parameter Description Use SIP Outbound Proxy Determines whether an outbound SIP proxy server is used (all SIP messages are sent to [voip/signalling/sip/sip_outbound_proxy/enabled] this server as the first hop).  [0] Disable (default)  [1] Enable Outbound Proxy IP Address or Host Name [Only displayed if the 'Use SIP Outbound Proxy' parameter is enabled.] The IP address [voip/signalling/sip/sip_outbound_proxy/addr]...
Page 76 If symmetric mode is configured and the primary outbound server goes down, an attempt will be made to revert to the primary outbound server. Redundant Proxy Mode See the next section. [voip/signalling/sip/redundant_proxy/mode] Genesys 420HD IP Phone...
Page 77: 17.2.1 Configuring Proxy Redundancy
17. Configuring SIP Settings 17.2.1 Configuring Proxy Redundancy The Redundant Proxy feature allows the configuration of a backup SIP proxy server to increase QoS stability. Once this feature is enabled, the phone identifies cases where the primary proxy does not respond to SIP signaling messages. In these scenarios, the phone registers to the redundant proxy and the phone seamlessly continues normal functionality, without the user noticing any connectivity failure or malfunction with the primary proxy.
Page 78: Table 17-3: Sip Proxy Server Redundancy Parameters
[Only displayed if the 'Redundant Proxy Mode' parameter is enabled (Primary-Fallback)] voip/signalling/sip/redundant_proxy/port Defines the UDP or TCP port of the backup redundant proxy server. If occupied by other enterprise devices, you can configure another. Range: 1024 to 65535. Default = 5060. Genesys 420HD IP Phone...
Page 79 17. Configuring SIP Settings Parameter Description Switch back to Primary SIP proxy when available [Only displayed if the 'Redundant Proxy Mode' parameter is enabled (Primary-Fallback)] [voip/signalling/sip/redundant_proxy/symmetri The phone identifies cases where the primary c_mode] proxy does not respond to SIP signaling messages.
Page 80: 17.2.2 Device Registration Failover/Failback
Configure this parameter as an SRV host name. Outbound Proxy Port Configure a value of 65535 for this Configure the parameter parameter. [voip/signalling/sip/sip_outbound_proxy/port] when you're using an Outbound Proxy. Either configure this parameter or the parameter 'Proxy Port'. Genesys 420HD IP Phone...
Page 81: 17.2.2.2 Failback
17. Configuring SIP Settings Parameter Description Proxy IP Address or Host Name Configure this parameter as an SRV host name. Proxy Port Configure a value of 65535 for this parameter. Configure the parameter [voip/signalling/sip/proxy_port] when you're using a regular Proxy server.
Page 82: Configuring A Line
Defines the SIP User ID provided by the SIP server which the [voip/line/0/id] phone attempts to associate itself with during the registration process. This is also the default ID sent in the “INVITE” if the Line Display Name above is left blank. Default: 0 Genesys 420HD IP Phone...
Page 83: Configuring Shared Call Appearance
17. Configuring SIP Settings Parameter Description Line Authentication User Name Defines the SIP username credential used in the registration [voip/line/0/auth_name] process when attempting to associate with the above Line ID. Default: 0 Line Authentication Password Defines the SIP password associated with the above Line ID [voip/line/0/auth_password] identifier during the registration process.
Page 84: Configuring Sip Timers
The first retransmission is sent after 500 msec.  The second retransmission is sent after 1000 (2*500) msec.  The third retransmission is sent after 2000 (2*1000) msec.  The fourth retransmission and subsequent retransmissions until SIPMaxRtx are sent after 4000 (2*2000) msec.. Genesys 420HD IP Phone...
Page 85 17. Configuring SIP Settings Parameter Description Retransmission Timer T2 The maximum interval (in msec) between retransmissions of SIP messages (according to RFC [voip/signalling/sip/sip_t2] 3261). The valid range is 4000 to 60000. The default value is 4000. Note: The time interval between subsequent retransmissions of the same SIP message starts with SipT1Rtx and is multiplied by two until SipT2Rtx.
Page 86: Configuring Sip Qos
Access the Services page (Configuration tab > Voice Over IP menu > Services > General Parameters). Figure 17-9: Web Interface - General Parameters - Reject Code Configure 'Reject Code' using the table below as reference, and then click Submit. Genesys 420HD IP Phone...
Page 87: Table 17-8: Reject Code Parameter
17. Configuring SIP Settings  To configure Reject Code using the Configuration File:  Use the table below as reference. Table 17-8: Reject Code Parameter Parameter Description Configures the reject code that the phone sends when the Reject Code Reject softkey is pressed or while DND is activated. [voip/services/reject_code] Valid values are: [CODE_603]...
Page 88: Configuring Dialing
Note: This parameter is available only if the parameter 'voip/dialing/dial_complete_key/enabled' is set to 1. Dialing Complete Key Defines the Dialing Complete key. The valid value is a single character. The default value is the pound (#) key. [voip/dialing/dial_complete_key/key] Genesys 420HD IP Phone...
Page 89 18. Configuring Dialing Parameter Description No Answer Call Timeout Timeout before the phone automatically sends a Cancel message. When the phone makes a call and the other side [voip/dialing/unanswered_call_timeout] doesn't answer, the phone sends a Cancel after this timeout. Range: 1 to 300. Default = 60. Defines the dialing mode when phone is on hook and no [voip/dialing/on_hook_dialing] audio device is selected (when user enters digits on idle...
Page 90: Configuring Auto Redial
If /retry_timer] the feature is activated, a countdown screen is displayed: Dialing <ext> within <x>s (Line <n>) The screen shows the timer, the remote extension and the line number. Genesys 420HD IP Phone...
Page 91: Configuring Dial Tones
18. Configuring Dialing 18.3 Configuring Dial Tones Dial Tones settings can be configured using the Web interface or Configuration File.  To configure Dial Tones using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 18-3: Dialing Page - Tones Configure the tones parameters using Table 18-3...
Page 92 Automatic Disconnect Determines whether the phone automatically goes idle (i.e. on-hook) when the last remaining call is [voip/dialing/automatic_disconnect] disconnected. This is only relevant when the speaker or headset is used.  [0] Disable  [1] Enable (default) Genesys 420HD IP Phone...
Page 93: Configuring Dtmf
18. Configuring Dialing 18.4 Configuring DTMF Dual-Tone Multi-Frequency (DTMF) signaling can be configured using the Web interface or Configuration File.  To configure DTMF using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing). Figure 18-5: Web Interface - DTMF Transport Mode You can choose one of three available DTMF transport methods: The Web interface allows selecting Inband, RFC 2833, or Via SIP as the DTMF...
Page 94: Configuring Digit Maps And Dial Plans
For example: [2-9]11|0|100|101|011xxx.|9011xxx.|1[2-9]xxxxxxxxx|91[2 -9]xxxxxxxxx|9[2-9]xxxxxx|*xx|[8]xxxx|[2-7]xxx This example includes the following rules:  [2-9]11: 911 rule: 211, 311, 411, 511, 611, 711, 811, 911 are dialed immediately  0: Local operator rule: After dialing 0 the phone waits Genesys 420HD IP Phone...
Page 95 18. Configuring Dialing Parameter Description T seconds and then completes the call automatically  100: Auto-attendant default extension  101: Voicemail default extension  011xxx.: International rule without prefix  9011xxx.: International rule with prefix  1[2-9]xxxxxxxxx: LD rule without prefix ...
Page 96: Configuring Headset Led To Stay On
Configure either:  [NONE] (Default) Headset LED illuminates only when the phone is in conversation mode.  [HEADSET] = Headset LED illuminates when the phone is on standby and when it is in conversation mode Genesys 420HD IP Phone...
Page 97: Configuring Default Audio Device
18. Configuring Dialing 18.7 Configuring Default Audio Device The default audio device (speaker or headset) can be configured using the Web interface or Configuration File.  To configure default audio device using the Web interface: Access the Dialing page (Configuration tab > Voice Over IP menu > Dialing) and scroll down to Default Audio Device.
Page 98: Configuring Ring Tones
(without the .wav file extension) as the name of the tone [voip/distinctive_ringing/0-4/type] The string of the 'Alert-Info' header in the INVITE message, configured in the SIP proxy or application server. Used to distinguish between different calls. Genesys 420HD IP Phone...
Page 99: Configuring Cpt Regional Settings
19. Configuring Ring Tones 19.2 Configuring CPT Regional Settings It's important to match your phone's Call Progress Tones (CPT) to the country in which your phone is located. This section shows how to configure it.  To configure your region using the Web interface: Access the Tones page (Configuration tab >...
Page 100 10 msec. If not used, then set it to zero. If the signal is Burst, only tone_off 0 is relevant. It represents the off time that is required from the end of the signal to the detection time.Range:0 - 10000. Genesys 420HD IP Phone...
Page 101: Uploading Ring Tones
19. Configuring Ring Tones 19.3 Uploading Ring Tones New Ring Tones can be uploaded using the Web interface or Configuration File. Note:  The ring tone file must be in WAV file format (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size or PCM 16-kHz audio sample rate and 16-bit audio sample size, Intel PCM encoding).
Page 102: Table 19-3: Ring Tone Parameters
.wav file format. [personal_settings/lines/0/ring_tone] - Lets administrators set a ring tone for each line extension (up to four line extensions). [personal_settings/lines/3/ring_tone] Administrators can choose any one of the eleven ring tones available: Ring01 - Ring11 Genesys 420HD IP Phone...
Page 103: Configuring Media Settings
20. Configuring Media Settings Configuring Media Settings This section shows how to configure media settings. 20.1 Configuring Media Streaming The Configuring Media Streaming feature can be configured using the Configuration File. Configure the parameters using the table below as reference. Table 20-1: Media Streaming Parameters Parameter Description...
Page 104: Configuring Rtp Port Range And Payload Type
Default: 4000. Valid possible ports (if the default is selected as base port): 4000-4023. If, for example, 5000 is selected as the base port, the valid possible ports will be 5000-5023. Genesys 420HD IP Phone...
Page 105: Configuring Rtp Qos
20. Configuring Media Settings 20.3 Configuring RTP QoS RTP QoS can be configured using the Web interface or Configuration File.  To configure RTP QoS using the Web interface: Access the Media Streaming page (Configuration tab > Voice Over IP menu > Media Streaming).
Page 106: Configuring Codecs
To force the use of a specific codec, configure the list with only that specific codec. The %d variable stands for the priority:  [0] - Disabled  [1] (default) - Enabled Genesys 420HD IP Phone...
Page 107: Figure 20-4: Web Interface - Media Streaming - Codecs
20. Configuring Media Settings Parameter Description Codec Type Name of the codec. The variable %d depicts the index number of the codec entry and its priority, where the first [voip/codec/codec_info /%d/name] codec (i.e. voip/codec/codec_info/0/name=…) has the highest priority. The valid codec parameters are: ...
Page 108: Configuring Voice Settings
Range:10 to 150. Default: 10. Optimization Factor The adaptation rate of the jitter buffer mechanism. Higher values cause the jitter buffer to respond [voip/audio/jitter_buffer/optimization_factor] faster to increased network jitter. Range: 0 to 13. Default: 10. Genesys 420HD IP Phone...
Page 109: Configuring Silence Compression
21. Configuring Voice Settings 21.3 Configuring Silence Compression The Silence Compression feature can be configured using the Web interface or Configuration File.  To configure Silence Compression using the Web interface: Access the Voice page (Configuration tab > Voice Over IP menu > Voice) and then scroll down to Silence Compression.
Page 110: Configuring Noise Reduction
SNR. Note that the post gain attenuates also the speech signal.  Disable (default)  Enable Stationary Level:(0-3) Configures the noise reduction sensitivity to stationary noise. 0 = sensitive to stationary noise only. 3 = sensitive to highly non-stationary noise. Default: 2 Genesys 420HD IP Phone...
Page 111 21. Configuring Voice Settings Parameter Description Maximal Attenuation:(0-15) Defines the maximal noise attenuation during noise-only periods. Default: 2. Administrator's Manual Version 2.2.8...
Page 112: Configuring Echo Cancellation
It is strongly advisable to leave the echo cancellation parameters at their defaults and not to configure different values.  Contact your Genesys representative if you encounter an echo cancellation related issue. You can view the following echo cancellation related parameters in the Configuration File (Management tab >...
Page 113: Configuring Extension Lines
22. Configuring Extension Lines Configuring Extension Lines 22.1 Using the Phone LCD Before you can make a call, you must configure an extension line (SIP account). This section shows how to configure an extension line using the phone's LCD.  To configure an extension line using the phone's LCD: Access the SIP Accounts screen (MENU key >...
Page 114: Using The Web Interface And Configuration File
Line Authentication User Name User name provided to you from the VoIP service provider. This is used when sending a response to Unauthorized or [voip/line/%d/auth_name] Proxy Authentication Requested (401/407). The authentication name can be up to 35 characters. Genesys 420HD IP Phone...
Page 115 22. Configuring Extension Lines Parameter Description Line Authentication Password Password provided to you from the VoIP Service Provider. This is used when sending a response to Unauthorized or [voip/line/%d/auth_password] Proxy Authentication Requested (401/407). The authentication password can be up to 35 characters. Line Label [Only applies to the 420HD and 405 phones] [voip/line/%d/extension_display]...
Page 116: Configuring Supplementary Services
Presence Only displayed if the application server selected [system/current_user_presence_status/enabled] [FreeSWITCH] supports it. Enables the presence feature. The DND softkey on the phone is replaced by Status; the phone shows and publishes the presence status. Genesys 420HD IP Phone...
Page 117: Configuring Call Waiting
23. Configuring Supplementary Services Parameter Description Feature Key Synchronization Only displayed if BSFT is selected (see Appendix A.1.4). 23.2 Configuring Call Waiting Call Waiting can be configured using the Web interface or Configuration File.  To configure call waiting using the Web interface: Access the Services page (Configuration tab >...
Page 118: Table 23-3: Call Forward Parameters
Range:0 - 7200. Default: 6. Forward Destination The destination to which the call is directed when call forward is activated. [voip/line/%d/call_forward/destination]  To configure call forwarding using the phone's LCD:  See the User's Manual for detailed information. Genesys 420HD IP Phone...
Page 119: Configuring A Conference
23. Configuring Supplementary Services 23.4 Configuring a Conference Three-way conferencing can be configured using the Web interface or Configuration File.  To configure three-way conferencing using the Web interface: Access the Services page (Configuration tab > Voice Over IP menu > Services). Figure 23-4: Web Interface - Services - Conference Configure the conferencing parameters using the table below as reference, and then click Submit.
Page 120: Configuring Automatic Dialing
The valid range is 0 to 120. The default value is 15. Destination Phone Number The number that is automatically dialed when the phone is off-hooked. [voip/dialing/auto_dialing/destination] The valid value can be up to 32 characters. Genesys 420HD IP Phone...
Page 121: Configuring Automatic Answer
23. Configuring Supplementary Services 23.7 Configuring Automatic Answer The Automatic Answer feature is configured using the Configuration File. Use the table below as reference. Table 23-7: Automatic Answer Parameters Parameter Description voip/auto_answer/enabled Enables the Automatic Answering feature.  [0] Disable (default) ...
Page 122: Configuring Do Not Disturb (Dnd)
Note: DnD can also be activated using the LCD screen interface (more common).  To configure DnD in the phone's LCD:  Refer to the User's Manual for detailed information. Genesys 420HD IP Phone...
Page 123: Configuring Message Waiting Indication
23. Configuring Supplementary Services 23.9 Configuring Message Waiting Indication The Message Waiting Indication (MWI) feature can be configured using the Web interface or Configuration File.  To configure MWI using the Web interface: Access the Services page (Configuration tab > Voice Over IP > Services). Figure 23-7: Web Interface - Services - MWI Configure using the table below as reference, and then click Submit.
Page 124: 23.10 Configuring Advice Of Charge
The string represents the currency name. (e.g., USD, EUR, NIS, [system/aoc/currency] etc.) Sets the conversion ratio from the local currency. Ratio The string represents the ratio between the base currency to the [system/aoc/ratio] set currency with a decimal point, e.g., : 3.8, 4.95, 1. Genesys 420HD IP Phone...
Page 125: 23.11 Disabling The Hold Key
23. Configuring Supplementary Services 23.11 Disabling the HOLD Key This section shows how to disable the HOLD key on the phone's keypad.  To disable the HOLD key using the Configuration File:  Use the table below as reference. Table 23-11: Disabling the HOLD Key Parameter Description Disables the HOLD key on the phone's keypad.
Page 126: 23.13 Allowing An Incoming Call When The Phone Is Locked
23.14 Allowing Call Center Agents to Record Welcome Greetings This section shows how to let Call Center agents record welcome greetings.  To let Call Center agents record welcome greetings, using the Configuration File:  Use the table below as reference. Genesys 420HD IP Phone...
Page 127: Configuring Attended And Semi-Attended Call Transfer
23. Configuring Supplementary Services Table 23-14: Letting Call Center Agents Record Welcome Greetings Parameter Description voip/services/greeting/beep/enabled ] Enables a beep to be heard by the agent when the recorded welcome greeting finishes playing.  [1] = Enabled (default)  [0] = Disabled [voip/services/greeting/enabled] Lets agents in a call center record directly on their phones personal voice greetings which play...
Page 128: 23.17 Creating A Speed Dial File For Configuration File
<speed dial phone number> is the phone number that is automatically dialed, when the user presses the speed dial key. <type> denotes the Speed Dial feature and must be set to “0”. Below is an example of a Speed Dial file: 1,4418,0 2,4403,0 3,039764432,0 4,4391,0 12,1234,0 Genesys 420HD IP Phone...
Page 129: Configuring Volume Levels
24. Configuring Volume Levels Configuring Volume Levels This section shows how to configure volume levels. 24.1 Configuring Gain Control Automatic Gain Control can be configured using the Web interface or Configuration File. Note: It's strongly advisable not to change the default values. ...
Page 130 [1_00], [1_25], [1_50], [1_75], [2_00], [2_50], [3_00], [3_50], [4_00], [4_50], [5_00], [5_50], [6_00], [7_00], [8_00], [9_00], [10_00], [11_00], [12_00], [13_00], [14_00], [15_00], [20_00], [25_00], [30_00], [35_00], [40_00], [50_00], [70_00] [voip/audio/gain/automatic_gain_control/max_gain] Default = 15 The valid range is 0 to 18 Genesys 420HD IP Phone...
Page 131: Configuring Tone Volume
24. Configuring Volume Levels 24.2 Configuring Tone Volume Tone volume can be configured using the Configuration File. Note: It's strongly advisable not to change the default values.  To configure tone volume using the Configuration File:  Use the table below as reference. Table 24-2: Tone Volume Parameter Parameter Description...
Page 132: Configuring Speaker Volume
Analog output gain (in dB) – Narrow Band. [voip/audio/gain/NB/handsfree_analog_output_gain] Valid values: [0db], [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db], [minus39db], [minus42db], [minus48db], [minus54db], [MUTE] Genesys 420HD IP Phone...
Page 133 24. Configuring Volume Levels Parameter Description Analog output gain (in dB) – Wide Band. [voip/audio/gain/WB/handsfree_analog_output_gain] Valid values: [0db] (default), [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db], [minus39db], [minus42db], [minus48db],...
Page 134: Configuring Handset Volume
The valid range is (-32) to 31 (dB), where -32 is mute. Digital output gain (in dB) – Wide Band. [voip/audio/gain/WB/handset_digital_output_gain] Default = 2. The valid range is (-32) to 31 (dB), where -32 is mute. Genesys 420HD IP Phone...
Page 135 24. Configuring Volume Levels Parameter Description [voip/audio/gain/NB/handset_analog_output_gain] Analog output gain (in dB), for Narrow Band. Valid values: [0DB] (default), [minus1_5db], [minus3db], [minus4_5db], [minus6db], [minus7_5db], [minus9db], [minus10_5db], [minus12db], [minus13_5db], [minus15db], [minus16_5db], [minus18db], [minus19_5db], [minus21db], [minus22_5db], [minus24db], [minus25_5db], [minus27db], [minus28_5db], [minus30db], [minus31_5db], [minus33db], [minus34_5db], [minus36db], [minus37_5db], [minus39db], [minus39db], [minus42db], [minus48db],...
Page 136: Configuring Headset Volume
The valid range is (-32) to 31 (dB), where -32 is mute. Digital input gain (in dB) – Narrow Band. [voip/audio/gain/NB/headset_digital_input_gain] Default = 0. The valid range is (-32) to 31 (dB), where -32 is mute. Genesys 420HD IP Phone...
Page 137 24. Configuring Volume Levels Parameter Description Digital output gain (in dB) – Wide Band. [voip/audio/gain/WB/headset_digital_output_gain] Default = -4. The valid range is (-32) to 31 (dB), where -32 is mute. Digital input gain (in dB) – Wide Band. Default [voip/audio/gain/WB/headset_digital_input_gain] = 0.
Page 138: Advanced Phone Settings
Part VI Advanced Phone Settings...
Page 139: Configuring The Phone Directory
Administrator's Manual 25. Configuring the Phone Directory Configuring the Phone Directory This section shows how to configure the phone directory. 25.1 Configuring the Corporate Directory The Corporate Directory can be configured using the Web interface or Configuration File. 25.1.1 Configuring the LDAP-based Corporate Directory This section shows how to configure Lightweight Directory Access Protocol (LDAP), which is an application protocol for accessing and maintaining distributed directory information services over an IP network.
Page 140 “telephoneNumber” OR “Mobile” OR “ipPhone”field match the number being searched. When you type in the following field: (&(telephoneNumber=%)(sn=*)), the search result is all LDAP records which have the “sn” field set and the “telephoneNumber” match the number being searched. Genesys 420HD IP Phone...
Page 141 Administrator's Manual 25. Configuring the Phone Directory Parameter Name Description Specifies the LDAP number attributes setting, Number Attribute which can be used to specify the “number” [system/ldap/number_attrs] attributes of each record which is returned in the LDAP search results. When you type in the following field, for example, Mobile telephoneNumber ipPhone, you must specify 'Mobile', 'telephoneNumber' and 'ipPhone' fields for each LDAP record.
Page 142: 25.1.2 Loading A Text-Based Corporate Directory File
For example: provisioning/corporate_directory_uri=corporate_dir.txt Note:  The corporate directory file is loaded after boot up and after that, periodically.  If the corporate directory file is new, the phone updates the information and does not reboot. Genesys 420HD IP Phone...
Page 143: Modifying The Local Phone Directory
Administrator's Manual 25. Configuring the Phone Directory 25.2 Modifying the Local Phone Directory You can add, edit, or delete directory contacts. A contact's address can be a telephone number, IP address, or domain name. You can also download or upload a personal directory file through the Web interface.
Page 144: Configuring Keys
You can select one or more configured Speed Dials under the 'Delete' column, and then click the Delete All button.  To configure a key as a Speed Dial using the configuration file:  Open the Configuration File page (Management tab > Manual Update > Genesys 420HD IP Phone...
Page 145: 26.1.2 Deleting Speed Dials
Administrator's Manual 26. Configuring Keys Configuration File) and locate the Function Key parameters. Use the table below as reference when configuring the parameters. Table 26-1: Speed Dials Parameters Parameter Name Description [personal_settings/functional_key/0-8/speed_dial_extension] Used to define a label for a Speed Dial. [personal_settings/functional_key/0/speed_dial_number] The telephone number which the speed dial dials.
Page 146: 26.1.4 Creating A Speed Dial File For The Configuration File
<speed dial phone number> denotes the phone number that is automatically dialed when the user presses the speed dial key.  <type> denotes the Speed Dial feature and must be set to 0. Below is an example of a Speed Dial file: 1,4418,0 2,4403,0 3,039764432,0 4,4391,0 12,1234,0 Genesys 420HD IP Phone...
Page 147: Configuring Softkeys
The section applies to the 420HD and 405 phone models.  When Genesys’ ACD is enabled, the Soft Keys item in the Keys Configuration menu is not displayed. This section describes how to configure softkeys. Four softkeys, located below the LCD, can be configured.
Page 148: Table 26-3: Softkeys Parameters (420Hd/405 Phone)
From any of the 1-4 softkeys dropdown menus, you can select one of the following:  None  Missed Calls  Received Calls  Dialed Calls  All Calls  Directory  DnD All  Forward All  SPEED DIAL  SPEED DIAL+BLF  SIP Account Genesys 420HD IP Phone...
Page 149: Table 26-4: Softkey Parameters
Administrator's Manual 26. Configuring Keys  To configure softkeys using Configuration File Use the table below as reference: Table 26-4: SoftKey Parameters Parameter Name Description Softkey Indicates the softkey number. [personal_settings/soft_key/n-n] (Idle Call State) Where <n-n> defines the softkey number. Possible values: 0-19 [personal_settings/soft_keys/ongoing_call/n-n] (Ongoing call state)
Page 150: Configuring Programmable Softkeys (Psk)
Enterprise's Voice Mail server and can listen to their messages. The following example shows the configuration of softkey 0 for connecting to a Voicemail server. Note that in this example, psk index-1 is assigned to function key-0. personal_settings/soft_key/0/key_function=PSK personal_settings/soft_key/0/psk_index=1 personal_settings/soft_keys/psk/1/is_dial_required=1 personal_settings/soft_keys/psk/1/label=Voicemail personal_settings/soft_keys/psk/1/prefix=*70 Genesys 420HD IP Phone...
Page 151: Configuring Navigation Control Button Positions
Administrator's Manual 26. Configuring Keys Note:  You can configure the PSK to perform any action that is supported by your enterprises's softswitch or application server. AudioCodes provides the ability to configure a calling prefix and a dialing code and to include these in the SIP INVITE. ...
Page 152: 26.3.1 Saving Configured Keys
> Programmable Keys). Click Browse…. to select the cfg file. Click Open; the selected cfg filename and path appear on the Web interface alongside the Browse… button. Click Load Programmable Key; the file is uploaded to the phone. Genesys 420HD IP Phone...
Page 153: Configuring Multicast Paging
Administrator's Manual 27. Configuring Multicast Paging Configuring Multicast Paging The Multicast Paging feature enables you to multicast live voice paged messages from an IP Phone to other IP Phone extensions that are configured in a configured Paging Group. When the IP Phone extension is assigned to such a group, it can both send and receive live messages to and from all the other extensions in the group respectively.
Page 154: 27.1.1 Barge-In
Access the Services page section (Configuration menu > Voice Over IP > Services). In the Paging pane, from the 'Enabled' parameter drop-down, select Enable; the 'Barge-in' parameter is displayed. In the Paging pane, from the 'Barge-in' parameter drop-down, select Enable. Use the screen below as a reference. Genesys 420HD IP Phone...
Page 155: Configuring Using The Configuration File
Administrator's Manual 27. Configuring Multicast Paging Figure 27-2: Web Interface – Enable Barge-in  To enable Barge-in using the Configuration File:  Use the table below as reference. Table 27-2: Barge-in Parameters Parameter Description [voip/services/allow_barge_in/enabled] Enables paging to interrupt (i.e., barge into) a call currently in progress.
Page 156: Configuring Feature Key Synchronization
Forward destination. The number of the telephone to estination] which the call is made. [system/feature_key_synchronization/status/0-3/fks_ The status of the Feature Key synchronization. status] Select:  [FKS_NONE] (Default)  FKS_DND]  [FKS_CFA]  [FKS_CFB] -or-  [FKS_CFNA] Genesys 420HD IP Phone...
Page 157: Security
Part VII Security...
Page 158: Implementing X.509 Authentication
CA or an external CA. 29.1 Factory-Set Certificates and AudioCodes Trusted Root CA Genesys IP phones are loaded with factory-set preinstalled certificate files: private key file, certificate file and a Trusted Root CA file that is signed by AudioCodes. Note: ...
Page 159: User-Generated Certificates
Administrator's Manual 29.Implementing X.509 Authentication Whenever the IP phone authenticates with a remote server, it can be authenticated using these certificate files. Each IP phone receives a uniquely generated private key certificate file based on its MAC address. Note:  If the remote server is configured to authenticate the client and AudioCodes factory-set certificates are used for authentication, then the AudioCodes Certificate and AudioCodes Trusted Root CA must be downloaded to the remote server.
Page 160: External Trusted Root Cas
If you do not load any Trusted Root CAs to the phone, then when there is an attempt to connect to a remote server or an attempt by a browser to open the Web interface using HTTPS, the AudioCodes Trusted Root CA is used to authenticate the connection. Genesys 420HD IP Phone...
Page 161: Loading A Certificate
Administrator's Manual 30.Loading a Certificate Loading a Certificate This section shows how to:  Load the Trusted Root CA Certificate to the Phone (see below).  Load the Client Certificate to the Phone (see Section 30.2).  Generate a Certificate Signing Request (CSR) (see Section 30.3). 30.1 Loading the Trusted Root CA Certificate to the Phone This section shows how to load the Trusted Root CA certificate to the phone.
Page 162: Loading The Client Certificate To The Phone
Transport Layer Security) to the phone. [security/sip_certificate_uri] Private Key Loads the Client Private Key for SIP TLS (SIP calls with Transport Layer Security) to the phone. [security/sip_private_key_uri] Certificate Loads the Client Certificate for 802.1X Authentication to the phone. [security/ieee802_1x_certificate_uri] Genesys 420HD IP Phone...
Page 163: Enabling Server-Side Authentication (Mutual Authentication)
Administrator's Manual 30.Loading a Certificate Parameter Description Private Key Loads the Client Private Key for 802.1X authentication to the phone. [security/ieee802_1x_private_key_uri] Certificate Loads the Client Certificate for Provisioning server authentication to the phone. [security/autoupdate_certificate_uri] Private Key Loads the Client Private Key for Provisioning server authentication to the phone.
Page 164: Generating A Certificate Signing Request
Press the Save Certificate Signing Request button and download the CSR file to your Send the CSR file to the Certificate Authority to sign the Client Certificate. You can load the Client Certificate to the phone for 802.1X Authentication or SIP TLS. Genesys 420HD IP Phone...
Page 165: Using Previously Loaded Certificates
Administrator's Manual 30.Loading a Certificate 30.4 Using Previously Loaded Certificates If you have upgraded to this version and your phones have pre-installed certificates, then the CA configuration parameter values from previous versions are translated to version 2.2.2 parameter values as described below. Note: It is highly recommended to change the CA configuration by using the methods described in the above sections.
Page 166: Configuring Sip Tls
Defines the local TLS SIP port for SIP messages. [voip/signalling/sip/tls_port] Range:1024 - 65535. Default:5061. If signaling protocol is set to TCP and we want to /voip/signalling/sip/enable_sips activate TLS, this parameter should be enabled. In this case we will use 'sips' prefix instead of “sip:” Genesys 420HD IP Phone...
Page 167: 31.1.1 Configuring Sip Tls Using The Web Interface
Administrator's Manual 31.Configuring SIP TLS 31.1.1 Configuring SIP TLS using the Web Interface This section shows how to configure SIP TLS using the Web interface. Note: This procedure is typically used for evaluation purposes only.  To configure TLS using the Web interface: Access the Signaling Protocols page (Configuration tab >...
Page 168: Configuring 802.1X
In the phone's LCD, access the 802.1x Settings screen (MENU key > Administration menu > Network Settings > 802.1xSettings). Navigate to and select either:  Disabled – disables the 802.1x feature  EAP-MD5 – see Section 32.1.1  EAP-TLS - see Section 32.1.2 Genesys 420HD IP Phone...
Page 169: 32.1.1 Configuring Eap-Md5 Mode
Administrator's Manual 32.Configuring 802.1x 32.1.1 Configuring EAP-MD5 Mode This section shows how to configure EAP-MD5 mode for 802.1x using the phone's LCD.  To configure EAP-MD5 mode for 802.1x using the phone's LCD: Navigate to the EAP-MD5 option and then press Select and Edit: Enter the following information: ...
Page 170: 32.2.2 Configuring Eap Tls Mode
To configure 802.1x settings for EAP-TLS using the Web interface: Access the 802.1X Settings page (Configuration > Network Settings > 802.1X Settings) and select TLS as 'EAP Type'. Figure 32-2: Web Interface –801.1X Settings - EAP-TLS Click Submit. Genesys 420HD IP Phone...
Page 171: Configuring Srtp
Administrator's Manual 33.Configuring SRTP Configuring SRTP Secure Real-time Transport Protocol (SRTP) is a protocol that allows encryption for RTP data. Since the RTP encryption key is delivered via SIP, this feature is relevant only when SIP transport is secured, so when using this feature you also need to use SIP over TLS (see section 31.131.131.1).
Page 172: Configuring Http/S
Note:  The enterprise requires an HTTP/S server to support this feature.  The authentication method is configured on the remote side e.g. Provisioning server. Genesys 420HD IP Phone...
Page 173: Logging Into A Remote Http/S Server Using The Phone Lcd
Administrator's Manual 35.Logging into a Remote HTTP/S Server using the Phone LCD Logging into a Remote HTTP/S Server using the Phone LCD During automatic provisioning, the phone can optionally prompt the user to enter the login credentials (username and password) of the provisioning server. The prompt occurs during the server's authentication process, when it is recognized that an HTTP username and/or password has not been specified, or that these credentials are incorrect.
Page 174: Securing The Web Interface Using Http/S
Click the Continue to this website link; the Windows Security dialog opens. Enter your 'User Name' and 'Password' (Default = admin and 1234); the home page of phone's Web interface opens. You're now managing the phone using the Web interface, secured by HTTP/S. Genesys 420HD IP Phone...
Page 175: Provisioning
Administrator's Manual 36.Securing the Web Interface using HTTP/S 36.1 Provisioning Your IP phones are automatically provisioned by your enterprise's DHCP server when you initially connect them to the IP network and to the power supply. You can then configure periodic automatic provisioning by DHCP server, in the Web interface.
Page 176: Mac-Based Authenticaton
Use the table below as reference: Table 37-1: Authentication Parameter Description [provisioning/configuration/mac_address_in_h Enables MAC-based authentication. eader] [0] = (default) Don't insert the IP phone's MAC address in the header. [1] = Insert the IP phone's MAC address in the header. Genesys 420HD IP Phone...
Page 177: Maintenance
Part VIII Maintenance...
Page 178: Changing Administrator Login Credentials
420HD IP Phone Changing Administrator Login Credentials You can change the administrator phone's login user name and password. This is the login required to access the Web interface and the phone LCD's Administration menu. The default administrator user name and password is admin and 1234 respectively. Administrator Login Credentials can be changed using the Web interface or Configuration File.
Page 179: Restarting Phones
Administrator's Manual 39. Restarting Phones Restarting Phones The phone can be restarted from the phone's LCD or using the Web interface. 39.1 Restarting from the Phone's LCD This section shows how to restart the phone from the phone's LCD.  To restart the phone from the LCD: In the phone's LCD select the Restart option.
Page 180: Restarting The Phone Using The Web Interface
420HD IP Phone 39.2 Restarting the Phone using the Web Interface You can use the Web interface to restart your phone.  To restart the phone: In the Web interface access the Restart System page (Management tab > Administration menu > Restart System). Figure 39-1: Web Interface –Restart System Click the Restart button;...
Page 181: Restoring Phone Defaults
Administrator's Manual 40. Restoring Phone Defaults Restoring Phone Defaults Phone default settings can be restored from the phone's LCD or using the Web interface. 40.1 Restoring Factory Defaults from the Phone's LCD This section shows how to restore factory defaults from the phone's LCD. ...
Page 182: Restoring Factory Defaults Using The Web Interface
420HD IP Phone 40.2 Restoring Factory Defaults using the Web Interface You can restore your phone's settings to factory defaults using the Web interface.  To restore the phone to factory defaults: Access the Restore Defaults page (Management tab > Administration menu > Restore Defaults).
Page 183: Status And Monitoring
Part IX Status and Monitoring Administrator's Manual Version 2.2.8...
Page 184: Determining Network Status
This section shows how to determine 802.1x status.  To determine 802.1x status:  Access the Network Status page (Status & Diagnostics tab > System Status menu > Network Status). Figure 41-3: Web Interface - 802.1X Status Genesys 420HD IP Phone...
Page 185: Determining Voip Status
Administrator's Manual 42. Determining VoIP Status Determining VoIP Status This section shows how to determine VoIP status using the Web interface. 42.1 Determining Phone Status This section shows how to determine phone status.  To determine phone status:  Access the VoIP Status page (Status & Diagnostics tab > System Status menu > VoIP Status).
Page 186: Determining Memory Status
Provides you a snapshot of the current processes running on the device's CPU. Provides you an ongoing look at processor activity in real time. Displays a listing of the most CPU-intensive tasks on the system. Click Refresh; the information requested is displayed. Genesys 420HD IP Phone...
Page 187: Viewing Current Call Information
Administrator's Manual 42. Determining VoIP Status Figure 42-4: Web Interface – Memory Status – Linux meminfo Command – Displayed Information Click Save (as text file) (optional); the information provided by the Linux command is saved to a txt file. You can use the file to make sure all data is stored correctly in memory and to diagnose possible issues such as voice quality, jitter, or memory leakage.
Page 188: Viewing Call History
You can delete a logged call history entry, by selecting the 'Delete' check box corresponding to the entry that you want to delete, and then clicking the Delete button. Genesys 420HD IP Phone...
Page 189: Accessing System Information
Administrator's Manual 44. Accessing System Information Accessing System Information 44.1 Accessing Phone Firmware Version You can determine the phone firmware version using the Web interface or from the phone LCD. 44.1.1 Accessing Firmware Version using the Web Interface You can determine the firmware version currently running on the phone. ...
Page 190: Viewing Phone Firmware Release Information
If OPUS is chosen, the ce5 firmware version will be loaded (on the fly). If any other codec is chosen by the remote side, ce4 will be loaded (on the fly). Genesys 420HD IP Phone...
Page 191: 44.2.2 Viewing Firmware Release Information In The Phone's Lcd
Administrator's Manual 45. Monitoring Quality of Experience 44.2.2 Viewing Firmware Release Information in the Phone's LCD This section shows how to view firmware release information in the phone's LCD.  To view firmware release information in the phone's LCD:  In the phone's LCD, access the Release Information screen (MENU key >...
Page 192: 45.1.1 Configuring Rtcp Extended Report
VoIP session. In addition, when the SIP PUBLISH is enabled (see Section 45.1.2) at the end of the VoIP session, the summarized RTCP-XR events are sent to the configured QoE server in a SIP PUBLISH message. Genesys 420HD IP Phone...
Page 193: 45.1.2 Configuring Voice Quality Monitoring
Administrator's Manual 45. Monitoring Quality of Experience 45.1.2 Configuring Voice Quality Monitoring You can set up the phone to report SIP PUBLISH messages to a remote QoE server.  To configure voice quality monitoring using the configuration file:  Use the table below as reference. Table 45-2: Voice Quality Monitoring Parameters Name Role...
Page 194: Diagnostics And Troubleshooting
Part X Diagnostics and Troubleshooting Administrator's Manual Version 2.2.8...
Page 195: Diagnosing Phone Hardware
Administrator's Manual 46. Diagnosing Phone Hardware Diagnosing Phone Hardware This section shows how to test the IP Phone's hardware functionality.  To diagnose phone hardware: Connect the phone's LAN port to a switch using a LAN cable. Ensure that the DHCP server is functioning. Connect a headset to the phone.
Page 196: Testing Keypad And Hook
Off-hook the handset; the background of the hook indicator ('H') turns black. Figure 46-3: Keypad Test – Off-Hook (e.g., 420HD) On-hook the handset; the background of the hook indicator ('H') reverts to white. Press each key on the keypad; its representation in the LCD turns black. Genesys 420HD IP Phone...
Page 197: Testing Handset
Administrator's Manual 46. Diagnosing Phone Hardware 46.2 Testing Handset  To test the handset: From the LCD, select menu option 6, Handset; the LCD indicates 'Off-hook phone'. Off-hook the phone; the LCD indicates 'Start recording…'Speak into the handset until the LCD displays 'Start playing…' and you hear your speech playing back. 46.3 Testing the Headset ...
Page 198: Recovering Firmware
Option 77 field. The DHCP server, according to the phone model, sets the appropriate firmware file name in the DHCP Option 67 field sent to the phone (e.g., 420HD_2.2.2.img). The phone then upgrades to the recovery firmware. After the firmware upgrade process completes, the phone boots up successfully. Genesys 420HD IP Phone...
Page 199: Configuring System Logging (Syslog)
Administrator's Manual 48. Configuring System Logging (Syslog) Configuring System Logging (Syslog) System logging (Syslog) can be configured using the Web interface or configuration file.  To configure system logging using the Web interface: Access the System logging page (Status & Diagnostics tab > Diagnostics menu > Logging).
Page 200 SIP Stack Defines SIP Stack Radvision. Control Center Responsible for Networking and running other processes. LCD Display Defines LCD Display. Defines the phone Web server. Watchdog Responsible for keeping other processes running. 802.1X Defines the security protocol. Genesys 420HD IP Phone...
Page 201: Viewing Error Messages Displayed In Phone Lcd
Administrator's Manual 49. Viewing Error Messages Displayed in Phone LCD Viewing Error Messages Displayed in Phone LCD The table below shows the error messages that may be viewed in the phone's LCD. Table 49-1: Error Messages Displayed in Phone LCD Message Description LAN Link failure...
Page 202: Debugging Using Packet Recording Parameters
[voip/packet_recording/remote_port] packets are sent. The valid range is 1024 to 65535. The default value is 50000. Enable DSP Recording Activates the packet recording mechanism. [voip/packet_recording/enabled]  [0] Disable (default)  [1] Enable Genesys 420HD IP Phone...
Page 203 Administrator's Manual 50. Debugging using Packet Recording Parameters Parameter Description Enable RTP Recording Only displayed if the parameter 'Enable DSP Recording' is enabled. [voip/packet_recording/rtp_recording/enabled] Activates the DSP RTP recording.  [0] Disable (default)  [1] Enable Enable EC Debug Recording Activates the Echo Canceller Debug recording.
Page 204: Creating A Crash Dump File
This section shows how to create a crash dump file using the Web interface. Crash dump copies historical processes to a file. The file is created at the time the problem occurs. You must send it to Genesys Customer Care for troubleshooting. ...
Page 205: Configuring Port Mirroring
Administrator's Manual 52. Configuring Port Mirroring Configuring Port Mirroring Traffic on the phone's LAN port can be duplicated on its PC port in order to record calls, analyze traffic, and troubleshoot issues. This port mirroring feature can be configured using the Web interface or configuration file. ...
Page 206: Enabling Tracing
During regular phone operation it's advisable to disable debug tracing for improved performance.  It's advisable to enable debug tracing only if bugs are encountered and Genesys asks you to provide tracing logs.  To enable tracing: In the Web interface, open the Tracing System Key Behavior page (Status &...
Page 207: Table 53-1: Tracing Parameters
During regular phone operation it's advisable to disable debug tracing for improved performance. [system/trace/level] It's advisable to enable debug tracing only if bugs are encountered and Genesys asks you to provide tracing logs, in which case set this parameter to Debug. Valid values are: ...
Page 208: Appendices
Part XI Appendices...
Page 209: A Configuring Phones In Server-Specific Deployments
Administrator's Manual A. Configuring Phones in Server-Specific Deployments Configuring Phones in Server-Specific Deployments This appendix shows how to configure phones in server-specific deployments. BroadSoft's BroadWorks Features supported in a BroadSoft environment are: Table A-1: Features Supported in a BroadSoft Environment Feature 420HD BSFT DMS for provisioning...
Page 210: Configuring Dnd
The DnD feature can also be configured using the BroadSoft BroadWorks application server. The figures below show the DnD configuration and status screens in BroadWorks. Figure A-2: Configuring DnD in BroadSoft's BroadWorks - Status Figure A-3: Configuring DnD in BroadSoft's BroadWorks For detailed information, see related BroadSoft documention. Genesys 420HD IP Phone...
Page 211: Configuring Fks
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.1.2 Configuring FKS This section shows how to enable Feature Key Synchronization. Enabling it synchronizes the DnD and Call Forward functionalities with the BroadSoft BroadWorks server. After activating the feature, the DnD and Call Forward functionalities are performed by BroadWorks rather than the IP phone.
Page 212 To load the Corporate Directory automatically, via the Broadsoft server:  Place the txt, cfg, or xml file file on the Broadsoft BroadWorks server; when the phone is connected to the network, it pulls and automatically loads the file to the phone. Genesys 420HD IP Phone...
Page 213: Adding A Contact To The Corporate Directory
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.1.4 Adding a Contact to the Corporate Directory This section shows how to add a contact to the Corporate Directory.  To add a contact to the Corporate Directory:  In the Directory page shown in the figure above, enter the contact's Name, Office, Home and Mobile number fields, and then click Submit.
Page 214: Displaying A Message In Agents' Lcds
 Use the table below as reference. Table A-3: Displaying a Message in Agents' LCDs Parameter Description [system/display/message_on_screen] Defines a message that will be displayed in agents' phone LCDs together with the date (in month/day format) Genesys 420HD IP Phone...
Page 215: Genesys Sip Server For Contact Centers
After connecting the LAN ports of your phones to the IP network and then connecting the phones to the power supply, the phones will by default send a request to the Genesys contact center's network server which will then automatically allocate an IP address and send configuration information to each phone.
Page 216 Alternatively, if your DHCP and DNS servers are synchronized, you can access the phone Web browser using the following method: http://<Phone Model>-<MAC Address>.<Domain Name> E.g. http://420hd-001122334455.corp.YourCompany.com Enter the User Name and Password, and then click OK. Genesys 420HD IP Phone...
Page 217: Configuring Dual Registration To Ensure Sip Business Continuity For Agents
Continuity architecture. SIP Business Continuity provides the ability for a group of agents to continue offering critical business functions to customers in the event of a loss of all Genesys components running at a particular site. The SIP Business Continuity architecture uses a synchronized, two-site deployment, where Genesys switch and server components are mirrored at each site in an active-active configuration, so that any agent can log in to either switch, at any time.
Page 218: Table A-4: Sip Proxy And Registrar Parameters
[0] Disable (default)  [1] Enable Proxy IP Address or Host Name Enter the IP address or host name (for example, genesys.com) of the SIP proxy [voip/signalling/sip/proxy_address] server. Default: 0.0.0.0 Proxy Port The UDP or TCP port of the SIP proxy server.
Page 219 Administrator's Manual A. Configuring Phones in Server-Specific Deployments Parameter Description Enable Registrar Keep Alive Determines whether to use the registration keep-alive mechanism based on SIP OPTION [voip/signalling/sip/registrar_ka/enabled] messages.  [0] Disable (default)  [1] Enable Note:  If there is no response from the server, the timeout for re-registering is automatically reduced to a user-defined value (voip/signalling/sip/registration_failed_...
Page 220 [1] Enable Outbound Proxy IP Address or Host Name The IP address of the outbound proxy (for example, genesys.com; i.e., the same as that [voip/signalling/sip/sip_outbound_proxy/addr] configured for the 'Proxy IP Address or Host Name' parameter above). If this parameter is...
Page 221: Disabling The Web Interface
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.2.5 Disabling the Web Interface This feature lets the call center's network administrator block Web interface access to agents employed in the call center.  To disable access using configuration file:  Use the table below as reference.
Page 222: Enabling Agents To Sign In With Phone Numbers
Use the table below as reference. Table A-8: Locking Agents Phones Alphabetical Keys Parameter Description [voip/block_non_numeric_key] Determines whether or not to lock agent's phones alphabetical keys and only allow them to use numerical keys.  [0] Disable (default)  [1] Enable Genesys 420HD IP Phone...
Page 223: A.2.10 Playing A Beep On An Incoming Call
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.2.10 Playing a Beep on an Incoming Call This feature lets call center network administrators configure a beep to be played when a call comes in if auto-answer is configured. The beep is played on both speaker and headset. Agents will know from the beep that they have an incoming call in which to attend.
Page 224: Table A-11: Automatic Answer
[0] No 'Logged out' message is displayed. [>1] The time, in seconds, that lapses before the 'Logged out' message, displayed in the phone's idle screen after an agent logs out, disappears. This value also enables the feature. Genesys 420HD IP Phone...
Page 225: Table A-13: 3Pcc Parameters
Administrator's Manual A. Configuring Phones in Server-Specific Deployments A.2.14 3PCC (Third Party Call Control) The 3PCC feature lets users control phones remotely from computer applications. 3PCC always supports the following functions:  MakeCall (call initiation/setup)  Release  Hold  Retrieve ...
Page 226: Table A-15: Displaying A Message In Agents' Lcds
A.2.17 Configuring a Redundant (Backup) Genesys Server An IP phone can be registered on two Genesys servers simultaneously, to provide immediate backup. The feature enables quick transition to the redundant backup server; redundant proxy usage is available all the time. The IP phone is registered on the redundant server in the same way as it is registered on the primary server.
Page 227 Administrator's Manual A. Configuring Phones in Server-Specific Deployments Parameter Description Redundant Proxy Mode From the dropdown, select Simultaneously; you're now in Dual Registration mode; when in this mode, the value of the parameter 'Retransmission Timer T1' is taken from the configuration file parameter 'voip/signalling/sip/redundant_proxy/dual_reg/t1' rather than from the 'Retransmission Timer T1' parameter (see Error! Reference source not f...
Page 228 Genesys' IP Phones seamlessly interwork with Genesys SIP Server to support ACD functionality. The IP Phones support two different ACD methods: a legacy method referred to as 'Genesys' in the Web interface, and an enhanced method based on BroadSoft’s ACD capabilities, referred to as 'BROADSOFT' in the Web interface.
Page 229 In the Web interface, access the ACD page (Configuration tab > Advanced Applications > ACD): Figure B-1: Web Interface - ACD Note: For optimal ACD functionality with Genesys, select the BROADSOFT option from the 'Server Type' dropdown. Figure B-2: Web Interface – ACD – Unavailable Reason Code Administrator's Manual Version 2.2.8...
Page 230: Table B-1: Acd Parameters
[voip/services/ACD/server_address] IP address of the ACD server. Default: 0.0.0.0 Server Port Displayed only when 'Use SIP Server As ACD Server' is set to Disable (see previous). Defines the [voip/services/ACD/server_port] port of the ACD server. Default: 80 Genesys 420HD IP Phone...
Page 231 Reason Name Describes the unavailability reason code [voip/services/ACD/unavailable_reason/0- (configured above). For example, 'Lunch'. 9/name] This parameter is relevant when the 'Server Type' parameter (see above) is Broadsoft. This parameter is only relevant to Genesys Call Centers. Administrator's Manual Version 2.2.8...
Page 232: Table B-2: Broadsoft-Softkey Display States And Command Menu Options
Menu:  Forward  ACD Enabled Missed Not Ready or Ready Logout Command (logged in) Menu:  Forward  Ongoing ACD Disabled Call ACD Enabled State (logged out) Hold Conf New Call ACD Enabled (logged in Genesys 420HD IP Phone...
Page 233 Administrator's Manual C. Recovering AudioCodes' IP Phone Recovering AudioCodes' IP Phone This appendix shows how to recover AudioCodes' IP phone.  To recover the phone, follow this procedure: Identify that the phone is in recovery mode (see below) Recover the phone (see below) Verify that the phone downloaded the image file (see below) Identifying that the Phone is in Recovery Mode This section shows how to identify that the phone is in recovery mode.
Page 234 53. Enabling Tracing Make sure that the source Ethernet MAC address is the same as that labeled on the base of the phone. For example: Figure C-3: Source Ethernet MAC Address in Wireshark Identical to Phone Base's Genesys 420HD IP Phone...
Page 235 Administrator's Manual C. Recovering AudioCodes' IP Phone Recovering the Phone This section shows how to recover the phone.  To recover the phone: Configure the PC NIC to which the phone is connected as follows:  IP address: 192.168.1.1  Subnet mask: 255.255.255.0 Figure C-4 below shows the configured settings.
Page 236 AudioCodes IP phone firmware is located. 192.168.1.2 Syslog Server Bind the TFTP to IP address 192.168.1.1 Size of pool: 5 DHCP Server Leave all other options at their default. Lease: 3 Default.router: 192.168.1.1 Mask: 255.255.255.0 Additional Option: 67, FW_file_name.img Genesys 420HD IP Phone...
Page 237 Administrator's Manual C. Recovering AudioCodes' IP Phone tftps64 accept settings, close open tftpd64. After (1) tftpd64 is restarted, (2) the phone is directly connected to the PC, and (3) the network settings referred to above are applied, the phone immediately gets the required options [66 and 67] and begins downloading the firmware.
Page 238 Verifying Using Wireshark In Wireshark, verify that the four DHCP ‘DORA’ (Discover; Offer; Request; ACK) steps are accomplished, as shown in the figure below. Figure C-5: Verifying with Wireshark that the Phone is Downloading Phone .img File Genesys 420HD IP Phone...
Page 239 Administrator's Manual C. Recovering AudioCodes' IP Phone Administrator's Manual Version 2.2.8...
Page 240 Figure C-6: Verifying .img File Download with Wireshark – Filtering by TFTP C.4.2 Verifying Using tftpd64 In tftpd64, view the indications shown in the figures below. Figure C-7: Verifying .img File Download using tftpd64 Figure C-8: Verifying .img File Download using tftpd64 Genesys 420HD IP Phone...
Page 241 Administrator's Manual C. Recovering AudioCodes' IP Phone C.4.3 Verifying Using the Phone LCD In tftpd64, view the indications shown in the figures below. Figure C-9: Verifying .img File Download from the Phone LCD Important: Do not unplug / power-off the phone while the LCD displays the message shown below.
Page 242 In the Web interface home page (System Information), make sure the phone is running the latest firmware version. If not, obtain a new firmware file from Genesys and load it to the phone using the Web interface's Firmware Upgrade page (Management tab>Manual Update >Firmware Upgrade).
Page 243: Table D-1: Csv File Description
Administrator's Manual D. Deploying Genesys IP Phone - Use Case D.1.2 Preparing a global.cfg Configuration File This section shows how to prepare a configuration file containing parameter settings common to all users in the customer enterprise. You'll name the file global.cfg.
Page 244 53. Enabling Tracing Genesys 420HD IP Phone...
Page 245 Administrator's Manual D. Deploying Genesys IP Phone - Use Case Preparing a Template File D.1.3.2 This section shows ISPs/integrators how to prepare a template file. Example of a template file: system/type=420HD voip/line/0/enabled=1 voip/line/0/id=[id] voip/line/0/auth_name=[name] voip/line/0/auth_password=[password] include global.cfg Define in the template file parameter settings unique to each user. Parameter settings unique to each user are typically: ...
Page 246 <parameter name>=<value> Ensure that:  No spaces are on either side of the equals (=) sign  Each parameter is on a new line Below is an example of part of a configuration file: system/type=440HD voip/line/0/enabled=1 Genesys 420HD IP Phone...
Page 247 Administrator's Manual D. Deploying Genesys IP Phone - Use Case voip/line/0/id=1234 voip/line/0/description=440HD voip/line/0/auth_name=1234 voip/line/0/auth_password=4321 Preparing the DHCP Server to Automatically Provision IP Phones  To prepare the DHCP server:  Configure DHCP OPTION 160 on the DHCP server. Point the DHCP server to the URL of the configuration files on the HTTP server.
Page 248: Table E-1: Supported Ietf Rfcs
The tel URI for Telephone Numbers RFC 4028(Partially Supported) Session Timers in the Session Initiation Protocol RFC 4240 Basic Network Media Services with SIP - NetAnn RFC 6035 RTCP XR information publishing for Quality of Experience server monitoring. Genesys 420HD IP Phone...
Page 249 Administrator's Manual E. Supported SIP RFCs and Headers RFC Number RFC Title draft-ietf-sip-privacy-04.txt SIP Extensions for Network-Asserted Caller Identity (Partially Supported) using Remote-Party-ID header draft-ietf-sipping-cc-transfer-05 Call Transfer draft-ietf-sipping-realtimefax-01 SIP Support for Real-time Fax: Call Flow Examples draft-choudhuri-sip-info-digit-00 SIP INFO method for DTMF digit transport and collection draft-mahy-sipping-signaled-digits-01 Signaled Telephony Events in the Session Initiation...
Page 250: Table E-2: Supported Sip Methods
SIP Methods The device supports the following SIP Methods: Table E-2: Supported SIP Methods Method Supported Comments INVITE CANCEL REGISTER Send only REFER Inside and outside of a dialog NOTIFY INFO OPTIONS PRACK PUBLISH Send only SUBSCRIBE Genesys 420HD IP Phone...
Page 251: Table E-3: Supported Sip Headers
Administrator's Manual E. Supported SIP RFCs and Headers E.1.2 SIP Headers The device supports the following SIP Headers: Table E-3: Supported SIP Headers Header Field Supported Accept Alert-Info Allow Authorization Call-ID Call-Info Contact Content-Length Content-Type Cseq Date Diversion Encryption Expires From History-Info Join...
Page 252 53. Enabling Tracing Header Field Supported Route Session-Expires Supported Timestamp Unsupported User- Agent Voicemail Warning WWW- Authenticate Genesys 420HD IP Phone...
Page 253 Administrator's Manual F. Parameters Requiring Reload / Reboot Parameters Requiring Reload / Reboot This section informs administrators which parameters require a reboot, which will disconnect a call, and which will require reloading the UI.  RL_Voip_Params – Parameters of voip_task reload ...
Page 254 Message Waiting Indication (including MWI LED)  Local and Corporate Directories  Automatic On-hook Dialing  Automatic Answering (Alert-Info header and 'talk' event)  CWRR (Call Waiting Reminder Ring)  Secondary Dial Tone  Call Logs: Missed/Received Calls and Dialed Numbers Genesys 420HD IP Phone...
Page 255 Administrator's Manual G. Specifications Feature Details  Speed Dial  Dial Plan (supports up to 4000 characters)  URL Dialing  Call Forward (Unconditional, Busy, No Answer)  BroadSoft Feature Key Synchronization for server-controlled DnD and Call Forward  BroadSoft Device Registration Failover ...
Page 256  VOLUME control key  HEADSET  SPEAKER  For a comprehensive list of supported Jabra headsets, see the Jabra Headset Compatibility Headset Compatibility Guide  For a comprehensive list of supported Plantronics headsets headsets http://www.plantronics.com/us/compatibility-guide/#/search/ Genesys 420HD IP Phone...
Page 257 Administrator's Manual H. RTCP-XR Parameters RTCP-XR Parameters The following table lists the RTCP-XR parameters that may be reported to the QoE server. Table H-1: RTCP-XR Parameters Group Metric Name Start Timestamp General Stop Timestamp Call-ID Local Address (IP, Port & SSRC) Remote Address (IP, Port &...
Page 258 53. Enabling Tracing Group Metric Name RCQ Est. Algorithm External R In Ext. R In Est. Algorithm External R Out Ext. R Out Est. Algorithm MOS-LQ MOS-LQ Est. Algorithm MOS-CQ MOS-CQ Est. Algorithm QoE Est. Algorithm Genesys 420HD IP Phone...
Page 259 Administrator's Manual I. Example SIP - PUBLISH Message Example SIP - PUBLISH Message This appendix displays an example SIP PUBLISH message extracted from RFC 6035. RTCP-XR values are found under the message body. PUBLISH sip:collector@example.org SIP/2.0 Via: SIP/2.0/UDP pc22.example.org;branch=z9hG4bK3343d7 Max-Forwards: 70 To: <sip:proxy@example.org>...
Page 260 53. Enabling Tracing Note: Remote Metrics are not supported in this version. Genesys 420HD IP Phone...
Page 261 Genesys High Definition IP Phones HD VoIP Administrator's Manual Genesys 400 Series Phones Version 2.2.8...

Genesys 400 Series Administrator's Manual

Table of Contents

List of Tables

Preface

1 Introduction

Configuration Tools

2 IP Phone User Interface

3 Web Interface

4 Configuration File

5 IP Phone Management Server

6 Configuring TR-069 Management

Automatic Provisioning

7 Introduction

8 Updating the Configuration File Manually

9 Setting up Network for Auto Provisioning

10 Obtaining Firmware and Configuration Files

Quick Setup

11 Quick Setup

Networking

12 Introduction

13 Configuring Date and Time Manually

14 Configuring IP Network Settings

15 Configuring LAN and PC Port Settings

16 Configuring VLAN Settings

Voip Settings

17 Configuring SIP Settings

18 Configuring Dialing

19 Configuring Ring Tones

20 Configuring Media Settings

21 Configuring Voice Settings

22 Configuring Extension Lines

23 Configuring Supplementary Services

24 Configuring Volume Levels

Advanced Phone Settings

25 Configuring the Phone Directory

26 Configuring Keys

27 Configuring Multicast Paging

28 Configuring Feature Key Synchronization

Security

29 Implementing X.509 Authentication

30 Loading a Certificate

31 Configuring SIP TLS

32 Configuring 802.1X

33 Configuring SRTP

34 Configuring HTTP/S

35 Logging into a Remote HTTP/S Server Using the Phone LCD

36 Securing the Web Interface Using HTTP/S

37 MAC-Based Authenticaton

Maintenance

38 Changing Administrator Login Credentials

39 Restarting Phones

40 Restoring Phone Defaults

Status and Monitoring

41 Determining Network Status

42 Determining Voip Status

43 Viewing Call History

44 Accessing System Information

45 Monitoring Quality of Experience

Diagnostics and Troubleshooting

46 Diagnosing Phone Hardware

47 Recovering Firmware

48 Configuring System Logging (Syslog)

49 Viewing Error Messages Displayed in Phone LCD

50 Debugging Using Packet Recording Parameters

51 Creating a Crash Dump File

52 Configuring Port Mirroring

53 Enabling Tracing

Appendices

A Configuring Phones in Server-Specific Deployments

Quick Links

Chapters

Need help?

Questions and answers

Related Manuals for Genesys 400 Series

Summary of Contents for Genesys 400 Series