Symptom And Remedies - Citizen W410 Instruction Manual

Troubleshooting (continued)

Symptom and remedies

Symptom
Connection with the smartphone
Check the position of the crown of the watch.
Check power reserve.
Check the flight mode setting of the watch.
Cancel the notification indication.
Start the dedicated app.
Connection is unsuccessful.
Check the Bluetooth settings of your
smartphone.
Avoid anything that will block out the radio
wave or generate noise.
Remove pairing information on the
smartphone (Eco-Drive W410) and execute
pairing again at [Pairing] on the [Setting]
screen on the app.
Remove pairing information on the
smartphone (Eco-Drive W410) and execute
pairing again at [Pairing] on the [Setting]
Cannot execute pairing.
screen on the app.
Charge the watch.
The icon is colored pale and
some screens of the app Connect with the smartphone.
cannot be opened.
Check the connection status ( ON/OFF).
Check the power reserve of the watch.
Start the dedicated app.
Not notified within
connectable distance
Check the notification setting of the dedicated
app.
Avoid anything that will block out the radio
wave or generate noise.
Alarm setting cannot be
Turn the alarm setting on on the app.
activated on the watch.
No notification sound is Check the notification sound (alarm sound)
setting of the dedicated app.
emitted.
Check the power reserve of the watch.
Start the dedicated app.
Check the setting of connection time.
Connection breaks
Check whether the smartphone exists within
unintentionally.
the connectable range (a few meters (some 10
feet) or so).
Avoid anything that will block out the radio
wave or generate noise.
Remedies Page
Symptom
Connection with the smartphone (continued)
−
Time info cannot be
5
obtained automatically.
10
5
−
−
−
Smartphone search does
not work.
−
Movement of a hand seems strange
The hands rotate rapidly
−
soon after you take the
watch out of a case or
something similar.
10
The hands move in an
unexpected direction.
−
The second hand does not
move.
4
The second hand moves once
5
every two seconds.
−
Connection status is not
indicated.
8
The alarm setting is not
indicated.
−
The flight mode setting is
not indicated.
7
Time/calendar is abnormal.
7
5
The indication of the time
−
and date is incorrect.
8
−
−
CITIZEN Bluetooth Watch W410 Instruction manual
Remedies
Check the position of the crown.
Check the power reserve of the watch.
Confirm that the watch is not in power save
status.
Start the dedicated app.
Check whether the smartphone exists within
the connectable range (a few meter (some 10
feet) or so).
Avoid anything that will block out the radio
wave or generate noise.
Check the smartphone search setting on the
dedicated app.
The smartphone does not exist within the
connectable range (a few meters (some 10
feet) or so).
Execute pairing with the smartphone.
The power save function is canceled. Wait
until the current time is displayed.
Wait until the watch returns to normal
movement.
Cancel the notification indication.
Charge the watch.
Charge the watch.
Charge the watch.
Charge the watch.
Charge the watch.
Check settings on the [World Time] screen of
the dedicated app.
Check time and calendar of the smartphone.
Obtain time info from the smartphone to
adjust time and calendar.
Adjust the time and calendar manually.
Check and correct the reference position.
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