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Symptom and remedies
Symptom
Connection with the smartphone
Check the position of the crown of the watch.
Check power reserve.
Check the flight mode setting of the watch.
Cancel the connection indication.
Connection is
unsuccessful.
Start the dedicated app.
Check the Bluetooth settings of your smartphone.
Avoid anything that will block out the radio wave or
generate noise.
Remove the pairing information (Eco-Drive Riiiver)
on your smartphone and try pairing again.
Check the flight mode setting of the watch.
Remove the pairing information (Eco-Drive Riiiver)
Cannot execute pairing.
on your smartphone and try pairing again.
Charge the watch.
The icon is colored pale
and some screens of the
Connect with the smartphone.
app cannot be opened.
Check the power reserve of the watch.
Check the flight mode setting of the watch.
Not notified within
Start the dedicated app.
connectable distance
Check the notification setting of the dedicated app.
Avoid anything that will block out the radio wave or
generate noise.
No notification sound is
Turn on [Silent] at [My watch] on the dedicate app.
emitted.
Check the power reserve of the watch.
Start the dedicated app.
Connection is
disconnected during
Check whether the smartphone exists within the
setting.
connectable range (a few meters (some 10 feet) or so).
Avoid anything that will block out the radio wave or
generate noise.
Check the position of the crown.
Check the power reserve of the watch.
Check the flight mode setting of the watch.
Time info cannot be
Confirm that the watch is not in power save status.
obtained automatically.
Start the dedicated app.
Check whether the smartphone exists within the
connectable range (a few meters (some 10 feet) or so).
Avoid anything that will block out the radio wave or
generate noise.
Movement of a hand seems strange
The hands rotate rapidly
soon after you take the
The power save function is canceled. Wait until the
watch out of a case or
current time is displayed.
something similar.
The hands move in an
Wait until the watch returns to normal movement.
unexpected direction.
Cancel the connection indication.
The second hand does
not move.
Charge the watch.
The second hand moves
Charge the watch.
once every two seconds.
Connection status is not
Charge the watch.
indicated.
The flight mode setting
Charge the watch.
is not indicated.
Remedies
Page
Symptom
Time/calendar is abnormal.
−
The indication of
4
the time and date is
7
incorrect.
6
−
−
Resetting the watch — All Reset
−
When the watch does not work properly, you can reset the time and calendar
settings. If the power reserve is insufficient, charge the watch first.
−
Be sure to perform the following operations after All Reset.
7
1
Correct the reference positions.
After All Reset, the watch is in the reference position adjustment mode.
−
Refer to step 4 and after on page 9.
8
2
Adjust the time and calendar.
Adjust the time and calendar manually (page 8) or by connecting with
−
your smartphone.
1
Pull the crown out to position
4
2
Press and hold the lower right button
7
same time for 4 seconds or more and release them.
−
As you release the buttons, the alarm sounds and all reset is executed.
−
The setting values after All Reset
−
Time
Calendar
−
Pairing information
4
Connection status
−
Remove the data stored in the watch
−
Follow the steps below to delete all the data stored in the watch such as pairing
−
information, personal data of your body, data of activity monitor, etc. and returns
status of the watch to that when shipped.
−
1
Pull the crown out to position
4
The second hand stops pointing 0 seconds (flight mode off) or 30 seconds (flight
7
mode on).
2
Press and hold the upper right button
8
The second hand widely swings left and right from the center (0 seconds) and
−
data is removed.
• Release the button when the second hand widely swings left and right.
−
Bluetooth 4.0 wireless technology
−
Regulatory concerning to Bluetooth (Areas where Bluetooth is available)
Use of the Bluetooth communication technology is not legally permitted in some
−
countries or regions. Visit our web site below to confirm the list of countries where
Bluetooth is legally available.
https://www.citizenwatch-global.com/support/
−
• Using this watch in a country where it is not permitted may be punished under its
6
law.
• Communication using Bluetooth may be monitored intentionally or accidentally.
8
Do not use this watch for important communication or any communication
8
involving human lives.
• The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG,
8
Inc.
8
CITIZEN Eco-Drive Riiiver W510 Instruction manual
Remedies
Check settings of iiidea.
Check the flight mode setting of the watch.
Check time and calendar of the smartphone.
Obtain time info from the smartphone to adjust time
and calendar.
Adjust the time and calendar manually.
Check and correct the reference position.
.
2
and the upper right button
A
0:00:00AM
January 1 of leap year
Pairing information is not removed.
Disconnection
.
1
for 4 seconds or more.
B
Page
7
7
−
−
9
9
at the
B
10/12
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