Arrow Revolution Installation Instructions Manual page 18

Symptom
Lock does not respond – door is open
and accessible.
Lock does not respond – door is locked
and inaccessible.
The unit is on for a while, and then
shows no reaction. Lights dim.
Unit chimes to indicate code accep-
tance, but the door will not open.
Unit operates to allow access, but will
not automatically re-lock.
PIN codes will not register.
Upon entering a PIN code and pressing
the star (*) key, the unit displays and
"invalid code" error or the lock times
out without responding.
Upon entering a PIN code and pressing
the (*) key, the red padlock icon ap-
pears and there are different tones.
The unit operates, but it makes
no sound.
The unit responds "Low Battery"
Upon entering a PIN code and pressing
the star (*) key, the unit responds
"Wrong digit numbers."
Suggested Action
The touchscreen will become active when pressed with the palm or fingers in at least
3 areas simultaneously.
Use a larger area of the palm or fingers and verify contact with at least 3 areas.
If touchscreen numbers are visible, check to see if they respond when pressed.
Check batteries are installed and oriented correctly in the battery case.
Check batteries are in good condition; replace batteries if discharged (page 17).
Check to see if touchscreen cable is properly connected and not pinched (page 7).
Batteries may be completely discharged.
Use mechanical key to gain entry and replace batteries.
Connect a 9-volt battery to the emergency power supply terminal which is
located on the outside escutcheon, under the lever. With the 9-volt battery con-
nected, palm the touchscreen, enter PIN code, and palm touchscreen
again (page 17). Replace batteries.
The batteries do not have enough power. Replace the batteries.
Check to see if there is another locking device on the door (i.e. deadbolt).
Check the door gaps for any foreign objects between door and frame.
Check that the motor cable is firmly connected to the PC board header marked
"MOTOR" (page 7).
Check to see if Passage Mode is enabled (pages 15-16).
If the Passage Mode icon on the touchscreen and the status indicator on the
interior escutcheon flicker for several seconds, it is set at Passage Mode
(page 9). Disable Passage Mode to lock the door.
If low battery indicator is lit (page 10), change batteries.
PIN codes must consist of 4 to 12 digits to register.
The same PIN code cannot be used for multiple users.
In Advanced Mode, registration/management of PIN codes is set at the authority of
Master and/or Supervisor.
Contact the Master or Supervisor.
In Advanced mode, the Master PIN code does not unlock the door.
In Easy Mode, User codes must be entered within 20 seconds (while the touchscreen
is active) or the process will have to be restarted.
In Easy Mode, the Supervisor PIN code can only be registered using the I-Button.
The star (*) or pound (#) can not be used as part of the PIN code.
Either All Code, Group or User Lockout Mode is enabled (15-16).
Only the Master or Supervisor can enable Lockout Mode.
Contact the Master user or Supervisor.
Check to see if either you or your group is set at Lockout Mode.
Setting/managing Lockout Mode is up to Master and Supervisor.
Contact the Master user or Supervisor.
Check to see if Silent Mode is enabled (page 13, 15).
This is the voice alarm alerting that it is time to replace the batteries. Replace all
four (4) batteries with new AA Alkaline batteries.
The digits entered were incorrect or incomplete. Re-enter the code.
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