Troubleshooting - B.O.L.T VA 01 User Manual

B.O.L.T User Manual

15. Troubleshooting

PROBLEM
Application not installing from
the App store/Play
store/Windows market
Application Login problem
Change Password is not getting
updated
Device requests for Bluetooth
pairing password
Bluetooth communication
disconnected while measuring
vitals and Bluetooth indicator
starts blinking
B.O.L.T device switched ON, but
not showing in List of available
Bluetooth device in the
application
B.O.L.T device switched ON, but
Bluetooth (Blue) LED not
blinking.
© Copyright 2018, All Rights Reserved. American Megatrends India Private Ltd.
POSSIBLE CAUSE
1. Internet/Data
disconnection
2. Memory space
unavailability
Internet/Data
disconnection
Internet/Data
disconnection
Bluetooth pairing
permission required
Bluetooth
communication error
Bluetooth pairing
problem
B.O.L.T device not
booted properly
Model No: VA 01
SOLUTION
1. Check your Internet
connectivity
2. Move some of the
application from
Phone storage to
SD card
3. If the issue persists,
delete some
unwanted
application and try
to install B.O.L.T
application
Enable Internet connection
through mobile data or Wi-
Fi and try to login
Enable internet connection
through mobile data or Wi-
Fi and try again
Give the password as
1234/0000
Close the application.
Restart the B.O.L.T device
and restart the entire
process again
Restart the B.O.L.T device,
Then try to connect again
Connect the respective
power adaptor to the
device and power ON, if
still blue LED is not glowing
kindly get it repaired in the
authorized service center.
20