Cannon CT-2000 Manual page 40

38
Returning a product to CANNON
Procedure
Required information
Hazardous materials
Shipping notification
Before returning a CANNON
attempt to identify the problem. If, after careful checking, the problem
remains unidentified or unsolved, telephone CANNON
Company (or the local service agent) to consult with a product specialist.
If the specialist cannot recommend a simple solution or repair, CAN-
NON ®
will authorize the return of the product through the issuance of a
Return Authorization number (RA).
CANNON
CANNON
Products returned to CANNON
to the following address:
CANNON Instrument Company
ATTN: Return Authorization # __________
2139 High Tech Road
State College, PA 16803 USA
Please include the following:
• The Return Authorization number (RA).
• The name and telephone number of the person at your company to
contact regarding the product.
• Shipping and billing instructions for the return of the product to your
location.
• A detailed explanation of the reason for the return.
If the product is not covered by warranty, the customer will be provided
with an estimate of the repair costs and asked for approval before any
repairs are made. The customer will be required to issue a purchase order
for the cost of the repairs.
Stringent government regulations restrict the shipment of mercury. Please
contact CANNON
contain mercury.
Products returned without prior notification (by either telephone or fax),
or without Cannon's authorization, will not be accepted.
The customer may be billed a testing fee if a product is returned to
®
CANNON and found to be working properly.
® CT-2000 Constant Temperature Bath
CANNON
Revision 1.0g—February, 2012; CANNON
2139 High Tech Road • State College, PA 16803 • USA
®
®
product for repair or service, make every
®
Telephone Number
®
Fax Number
®
must be carefully packed. Ship prepaid
®
before returning a product that could possibly
® Instrument Company
®
Instrument
814-353-8000
814-353-8007