Chapter 10: Troubleshooting - Night Owl CM-IH8-BA User Manual

Chapter 10: Troubleshooting

If a problem occurs, you may be able to easily correct it yourself. The following table describes some common
issues and their most likely solutions. Please refer to the table before calling technical support.
Error
System is not receiving power or
is not powering up.
Mouse not detected by system.
Possible Causes
Cable from power adapter is loose
or is unplugged.
Cables are connected, but system
is not receiving sufficient power.
Mouse cable is not firmly
connected to the system.
Mouse is not connected to the system.
System needs to be reset.
83
Solutions
1. Confirm that all cables are
connected correctly.
2. Confirm that the power
adapter is securely connected
to the back of the unit.
1. Confirm that the system is
powered ON (LED indicators
on the front should be ON).
2. If the unit is connected
through a power bar or surge
protector, try bypassing the
bar and connecting the power
directly to the wall outlet.
3. Confirm that there is power at
the outlet.
4. Connecting the power cable to
another outlet.
5. Test the outlet with another
plugged device (such as a
phone charger).
Firmly connect the mouse cable
to the USB Mouse port on the
front panel.
Power off the system (disconnect
power cable). Firmly connect a
USB mouse to the USB Mouse
port on the front panel of the
system. Reconnect the power
cable to the DC 19V port on the
rear panel.