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Access Denied error
• Verify you are logged in as an Admin user for the computer.
Product Key
• Check the back of the envelope or jewel case that the Install CD was packaged in.
Invalid Product Key error
• Enter the key manually, five characters per box (avoid copying and pasting).
Disc Problems
Media non-applicable error:
• For Advanced Mode: Verify you have inserted the correct type of blank media to
match the format of your video clips (see the About Video/Disc Format Options
section in the Appendix).
No DVD writer detected error:
• Verify your optical disc drive will write to DVD -/+R discs. Many drives labeled DVD-
ROM will only read DVD discs but not write to them.
Video Problems
No video
• Check your cable connections to make sure they are secure.
• Verify that you have connected your cables to the ports labeled "Output" on your
video player.
• Verify that you have only connected one type of video cable, the yellow RCA cable or
the black S-Video cable.
• Verify that the output ports of your video player work by testing them with your television.
• Check your video and audio device settings from the Record Settings control panel
(see Step Two of the Advanced Mode — Capture section).
• Verify your video-cable-connections setting by clicking the "Settings" button next to
the Video Device listing (see Step Two of the Advanced Mode — Capture section).
• Disconnect additional monitors.
Black & White video
• Verify that your video tape was recorded in the same video-standard format for
your region. If it was not, see the Converting PAL/NTSC (and other video standards)
section in the appendix.
Pink/Green video
• Verify that you have plugged your capture device into a USB 2.0 port attached to
your computer. Avoid using external USB hubs.
Choppy video
• Verify that your computer meets the program's minimum system requirements.
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