Arrow Revolution Installation And Programming Instructions page 13

Programming Troubleshooting
Symptom
Lock does not respond – door is open
and accessible.
Lock does not respond – door is
locked and inaccessible.
The unit is on for a while, and then
shows no reaction. Lights dim.
Unit chimes to indicate code accep-
tance, but the door will not open.
Unit operates to allow access, but will
not automatically re-lock.
PIN codes will not register.
Upon entering a PIN code and press-
ing the star (*) key, the unit displays
an "invalid code" error or the lock
times out without responding.
Upon entering a PIN code and press-
ing the (*) key, the red padlock icon
appears and there are different tones.
The unit operates, but it makes
no sound.
The unit responds "Low Battery"
Upon entering a PIN code and press-
ing the star (*) key, the unit responds
"Wrong number of digits."
Suggested Action
The touchscreen will become active when pressed with the back of hand or fingers in at least
3 areas simultaneously.
Use a larger area of the hand or fingers and verify contact with at least 3 areas.
If touchscreen numbers are visible, check to see if they respond when pressed.
Check batteries are installed and oriented correctly in the battery case.
Check batteries are in good condition; replace batteries if discharged.
Check to see if touchscreen cable is properly connected and not pinched.
Batteries may be completely dischared.
Use mechanical key to gain entry and replace batteries.
The batteries do not have enough power. Replace the batteries.
Check to see if there is another locking device on the door (i.e. deadbolt).
Check the door gaps for any foreign objects between door and frame.
Check that the cable is firmly connected to the PCB.
If low battery indicator is lit, replace batteries.
PIN codes must consist of 4 to 8 digits to register.
The same PIN code cannot be used for multiple users.
Registration/management of PIN codes is set at the authority of Master.
Contact the Master user.
User codes must be entered within 20 seconds (while the touchscreen is active) or the pro-
cess will have to be restarted.
The star (*) or pound (#) can not be used as part of the PIN code.
Lockout Mode is enabled.
Only the Master can enable Lockout Mode.
Contact the Master user.
Check to see if either you or your group is set at Lockout Mode.
Setting/managing Lockout Mode is up to Master. Contact the Master user.
Check to see if Silent Mode is enabled (pages 8, 11).
This is the voice alarm alerting that it is time to replace the batteries. Replace all four (4) bat-
teries with new AA Alkaline batteries.
The digits entered were incorrect or incomplete. Re-enter the correct code.
13
P/N LT-503200 Rev A