Symantec ASG-S400-20 Product Installation Manual
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Symantec ASG-S400-20 Product Installation Manual

Upgrade kit
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ASG-S400-20 to -30 Upgrade Kit
Product Installation Guide

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Summary of Contents for Symantec ASG-S400-20

  • Page 1 ASG-S400-20 to -30 Upgrade Kit Product Installation Guide...
  • Page 2 Copyright © 2017 Symantec Corp. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, Blue Coat, and the Blue Coat logo are trademarks or registered trademarks of Symantec Corp. or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising.

  • Page 3: Table Of Contents

    Symantec Upgrade Installation Guide Contents Upgrading the ASG-S400-20 to the ASG-S400-30 Review Kit Contents Required Installation Tools Prepare the Appliance for Upgrade Kit Installation Shut Down the Advanced Secure Gateway Appliance Install Additional S400 Series Hard Disk Drives Open the S400 Series Center Cover...

  • Page 4: Upgrading The Asg-S400-20 To The Asg-S400-30

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.

  • Page 5: Review Kit Contents

    Review Kit Contents The contents of the ASG-S400-20 to -30 upgrade kits are shown below. Please verify the contents of the upgrade kit before continuing with the installation. If any items are missing, please contact your Symantec Support contact for assistance.

  • Page 6: Required Installation Tools

    Symantec Upgrade Installation Guide Required Installation Tools To install the S400 upgrade kit, Symantec recommends the following tools and items. Item Description Required Tools #2 Phillips head screwdriver Mechanical lift (if moving the appliance to a separate workspace) Recommended Items...

  • Page 7: Prepare The Appliance For Upgrade Kit Installation

    Symantec Upgrade Installation Guide Prepare the Appliance for Upgrade Kit Installation Before performing any hardware upgrades, archive the configuration and keyring that are running on the old appliance and record your network configuration settings. This should be done periodically as part of general system maintenance procedures.

  • Page 8: Shut Down The Advanced Secure Gateway Appliance

    Symantec Upgrade Installation Guide Shut Down the Advanced Secure Gateway Appliance Gracefully shut down and power off the Advanced Security Gateway appliance using the CLI shutdown command. Do not shut down the appliance using the switch or by removing the power cables! Abruptly removing power can result in irreparable data loss.

  • Page 9: Install Additional S400 Series Hard Disk Drives

    Symantec Upgrade Installation Guide Install Additional S400 Series Hard Disk Drives The S400 Series appliances are available in configurations with a maximum of 8 hard disk drives for SAS-based appliances and 2 for SATA-based appliances. Each HDD is equipped with a LED status indicator...
  • Page 10 Symantec Upgrade Installation Guide 4. Close the appliance bezel.

  • Page 11: Open The S400 Series Center Cover

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.
  • Page 12 Symantec Upgrade Installation Guide cover rest on top of the front chassis cover.

  • Page 13: Remove The S400 Series Rear Cover

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.

  • Page 14: Remove The S400 Series Airduct

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.

  • Page 15: Install The Asg-S400 Memory Modules

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.
  • Page 16 Symantec Upgrade Installation Guide Be sure to recycle your old and unused hardware through the Symantec Recycling Service. For more information, go to https://www.bluecoat.com/support/support-policies/recycling-blue-coat-products 2. To install the new memory, align the notch in the DIMM with the DIMM slot. Be aware that the memory module can only be installed in one direction.
  • Page 17 Symantec Upgrade Installation Guide 4. If your appliance does not boot up after installing the memory upgrade, please remove then reinstall all memory modules.

  • Page 18: Install An S400 Series Processor And Heatsink

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.
  • Page 19 Symantec Upgrade Installation Guide 3. Verify that the lever have been pulled back and then flip open the processor load plate to access the processor socket. 4. Remove the existing processor by holding it by the edges and lifting out of the appliance.
  • Page 20 Symantec Upgrade Installation Guide 6. To secure the processor: a. Close the processor load plate. b. Lower the processor plate lever arm. c. Lock the plate lever arm into place. 7. Remove the protective cover from the bottom of the new processor heatsink.
  • Page 21 9. Press down on the processor heatsink and secure by tightening the screws using an alternating pattern to distribute the load across the mounting surface. After the screws are in place, fully tighten the screws. Do not overtighten! Be sure to recycle your old and unused hardware through the Symantec Recycling Service. For more information, go to...

  • Page 22: Install The S400 Series Airduct

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.

  • Page 23: Reinstall The S400 Series Rear Cover

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.

  • Page 24: Close The S400 Series Center Cover

    (ESD) conventions. Attach an ESD protective wrist strap to your wrist and to the chassis. Ensure that the appliance is on an ESD-safe work surface or ground the unit appropriately. Symantec does not assume responsibility or liability for damage resulting from ESD.

  • Page 25: Finish The Upgrade Process

    Symantec Upgrade Installation Guide Finish the Upgrade Process The upgrade is almost complete! Finish the installation by reconnecting the cables and installing the upgrade license. 1. Reinstall the appliance cables as they were originally configured. 2. Make sure the appliance is powered on.
  • Page 26 Symantec Upgrade Installation Guide d. Accept the End User License Agreement. You should see a successfully complete message. 4. Install the new license keys: a. Log in to the ProxySG Management Console. b. Select Maintenance > Licensing > Install. c. Click Retrieve. The Request License Key dialog box opens.

  • Page 27: Verify The Asg Appliance Hardware Configuration

    Symantec Upgrade Installation Guide Verify the ASG Appliance Hardware Configuration Log in to your ASG appliance using a supported Web browser (see the ASG Release Notes for a list of supported browsers): 1. Open a Web browser. 2. Disable the browser’s pop-up blocker or configure it to allow pop-ups from the appliance’s IP address.
  • Page 28 Symantec Upgrade Installation Guide 8. Verify the information in Hardware Information matches the specifications of the upgraded appliance.

  • Page 29: Troubleshooting

    Symantec Upgrade Installation Guide Troubleshooting Problem: Appliance fails to boot after installing an upgrade kit. The appliance powers on, but does not finish booting. Resolution: Verify that components have been correctly installed. Reseat all DIMMs by removing, then reinstalling into the appropriate DIMM slots.

  • Page 30: Appendices

    Symantec Upgrade Installation Guide Appendices Safety Warnings and Cautions Appliance Specifications Hard Disk Drive Status LEDs S400 Series Hard Drives S400 Hard Drive Configuration Table...

  • Page 31: Safety Warnings And Cautions

    Symantec Upgrade Installation Guide Safety Warnings and Cautions This product is designed to work with power systems having a grounded neutral. To reduce the risk of electric shock, do not plug this product into any other type of power system. Contact a qualified electrician if you are not sure what type of power is supplied to your building.
  • Page 32 Symantec Upgrade Installation Guide When replacing a hot-plug power supply, unplug the power cord to the power supply being replaced before removing the power supply from the server. CAUTION If the server has been running, any installed processor(s) and heat sink(s) may be hot. Unless you are adding or removing a hot-plug component, allow the system to cool before opening the covers.

  • Page 33: Appliance Specifications

    Symantec Upgrade Installation Guide Appliance Specifications Symantec's S-Series appliances are used on multiple product platforms. The following table shows the current hardware configurations for the respective platforms. Model Technical Specifications S500 Models SG-S500-10 Active CPU Cores: 8 Cores (1 physical CPU)
  • Page 34 Symantec Upgrade Installation Guide Model Technical Specifications SG-S500-30 Active CPU Cores: 20 Cores (2 physical CPUs) ASG-S500-20 Hard Disk Drives: 1TB HDD x 16 Memory: 128GB (8GB X 16) Power Supply: 1100Watt x 2 Option Cards: 10G Base-T, Bypass LAN [PE210G2Bpi40-T-SD] - Installed in slot 1...
  • Page 35 Symantec Upgrade Installation Guide Model Technical Specifications S400 Models SG-S400-20 Active CPU Cores: 4 Cores (1 physical CPU) MC-S400-20 Hard Disk Drives: 1TB SAS HDD x 3 Memory: 16GB (8GB X 2) Power Supply: 450 Watt x 2 Option Cards: None included - user installed upgrade.
  • Page 36 Symantec Upgrade Installation Guide Model Technical Specifications PS-S400 w/optional Active CPU Cores: 6 Cores (1 physical CPU) Memory Upgrade Kit Hard Disk Drives: 500GB SATA HDD x 2 (MUK) Memory: 32GB (8GB X 4) Power Supply: 450 Watt Option Cards: None included - user installed upgrade.
  • Page 37 Symantec Upgrade Installation Guide Model Technical Specifications SG-S200-40 Active CPU Cores: 2 Cores (1 physical CPU) Hard Disk Drives: 500GB SATA HDD x 2 Memory: 16GB (8GB X 2) Power Supply: 350 Watt Option Cards: None included - user installed upgrade.

  • Page 38: Hard Disk Drive Status Leds

    Symantec Upgrade Installation Guide Hard Disk Drive Status LEDs The Symantec S-series feature hard disk drive LEDs which indicate appliance HDD status. The HDD LED status is listed below. The drive bay identification numbers are located on the front top cover of the appliance.

  • Page 39: S400 Series Hard Drives

    Symantec Upgrade Installation Guide S400 Series Hard Drives Symantec's S400 series hard disk drives are hot-swappable from a hardware perspective, but not all appliances have software support for this feature. The following table shows which appliances currently support hot-swappable hard disk drives.

  • Page 40: S400 Hard Drive Configuration Table

    Symantec Upgrade Installation Guide S400 Hard Drive Configuration Table The hard disk drive installation configurations for the S400 series are shown below for each available platform. The drive bay identification numbers are also located on the front top cover of the appliance.
  • Page 41 Symantec Upgrade Installation Guide S400 Hard Disk Drive Usage Reference Image Model Drive bay number: 1 - 8 S400-40 ASG- If you are upgrading the: S400-40 SG-S400-40/ASG- S400-40 from an SG- S400-30/ASG-S400- 30, please install the additional hard drives into drive bays 7 - 8 (shown in green).

This manual is also suitable for:

Asg-s400-30

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