Table of Contents

Advertisement

Quick Links

Toll Free: 1 866 383-1657
3381 Cambie St., #211 Vancouver, BC Canada V5Z 4R3
Chipkin™ VeederRoot® Gateway

USER MANUAL

VERSION: 0.14
PRODUCT NUMBER: CAS‐2700‐02
DOCUMENT REVISION: 3.0

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CAS 2700-02 VeederRoot and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Summary of Contents for Chipkin CAS 2700-02 VeederRoot

  • Page 1: User Manual

    Toll Free: 1 866 383-1657 3381 Cambie St., #211 Vancouver, BC Canada V5Z 4R3 Chipkin™ VeederRoot® Gateway USER MANUAL VERSION: 0.14 PRODUCT NUMBER: CAS‐2700‐02 DOCUMENT REVISION: 3.0...
  • Page 2: Table Of Contents

    Chipkin™ VeederRoot® Gateway User Manual TABLE OF CONTENTS TABLE OF CONTENTS ............................2 LIST OF FIGURES ..............................5 LIST OF TABLES ..............................6 COPYRIGHT & TRADEMARKS ........................... 7 DISCLAIMER ................................7 CONFIDENTIALITY ............................... 7 DOCUMENT REVISION HISTORY ........................7 1. PREFACE .................................. 8 WELCOME ..............................
  • Page 3 Chipkin™ VeederRoot® Gateway User Manual 4.1.7 Vacuum Sensor Configuration.....................20 4.1.8 Relay Configuration ........................21 4.1.9 Other Options ..........................21 4.1.10 Saving the Configuration ......................21 VeederRoot® Advanced Configuration ....................22 4.2.1 BACnet, Modbus, and VeederRoot® Configuration ..............23 4.2.2 Tank Configuration ........................23 4.2.3 Sensor Configuration ........................24 4.2.4...
  • Page 4 Chipkin™ VeederRoot® Gateway User Manual 6.1.1 Software ............................50 6.1.2 Hardware ............................50 DISCOVER GATEWAY’S IP ADDRESS ....................51 6.2.1 Setup reference card ........................51 6.2.2 Using the IP Setup tool .........................52 DEFAULT USERNAME AND PASSWORD ..................52 DEBUG LOG OR WIRESHARK LOG .....................53 6.4.1 Debug logging ..........................53...
  • Page 5: List Of Figures

    Chipkin™ VeederRoot® Gateway User Manual LIST OF FIGURES Figure 3.1-1 - Block Diagram ..........................11 Figure 3.2-1 - Veeder Quick Assembly Cable for RS232 .................12 Figure 3.2-2 - Modbus RTU 485 Terminal Block ....................12 Figure 3.2-3 - RS232 Pin-out for Port 1 to the VeederRoot panel ..............13 Figure 4.1-1 - Standard Configuration .........................15...
  • Page 6: List Of Tables

    Chipkin™ VeederRoot® Gateway User Manual Figure 5.1-1 - Example Reports Page ........................34 Figure 5.2-1 - Configuring the CAS Modbus Scanner ..................40 Figure 5.2-2 - Reviewing Data with the CAS Modbus Scanner ..............41 Figure 5.3-1 - CAS BACnet Explorer - Devices were discovered..............47 Figure 5.3-2 - CAS BACnet Explorer –...
  • Page 7: Copyright & Trademarks

    Therefore, Chipkin Automation Systems shall not be liable for omissions or missing data. It is not the intension of this user manual to instruct service technicians in using common sense, basic skills and rules of service repair.
  • Page 8: Preface

    CUSTOMER SUPPORT Chipkin is a small responsive company, and we live or die by the quality of our service—and with offices in two time-zones—we can provide support when you need it. For information on sales, service, obtaining documentation or submitting a service request, please call us toll free at 1-866-383- 1657.
  • Page 9 Chipkin™ VeederRoot® Gateway User Manual SALES AND CUSTOMER SUPPORT TOLL FREE: 1-866-383-1657 FAX: 1-416-915-4024 Email: salesgroup1@chipkin.com GENERAL TOLL FREE: 1-866-383-1657 FAX: 1-416-915-4024 support@chipkin.com EMAIL: SHIPPING ADDRESS 3381 Cambie St., #211 Vancouver, BC, Canada V5Z 4R3 3381 Cambie Street, #211 © 2018 Chipkin Automation Systems...
  • Page 10: Overview

    Configuration of the device is completed primarily through a web interface. DEVICE WIRING REQUIREMENTS For more information on how to wire up the CAS 2700-02 VeederRoot® Gateway, please refer to the Connections Section of this document. The...
  • Page 11: Connections

    Chipkin™ VeederRoot® Gateway User Manual 3. CONNECTIONS NETWORK CONNECTIONS This block diagram lists common network connections that can monitor from VeederRoot® devices using BACnet IP, Modbus (TCP or RTU), and HTTP protocols. Figure 3.1-1 - Block Diagram 3381 Cambie Street, #211 ©...
  • Page 12: Wiring Connections

    Chipkin™ VeederRoot® Gateway User Manual WIRING CONNECTIONS The following sections describe the wiring connections used by the various ports of the CAS 2700-02 VeederRoot® Gateway. This includes pictures and diagrams of provided cables and the pin-outs of the ports for the protocols that are used.
  • Page 13: Pin-Out

    Chipkin™ VeederRoot® Gateway User Manual PIN-OUT The CAS 2700-02 VeederRoot® Gateway has two serial ports. This section describes the pin-out for using the port with a specific protocol. Port 0 – RS485 – Modbus RTU Pin-out for the DB9 Terminal Block for Modbus RTU communication – See Figure above (Figure 3.2-2) for a visual of what it should look like.
  • Page 14: Configuration And Settings

    This section contains instructions and screenshots on how to configure this device. All configuration is handled via the web pages of the device. The CAS 2700-02 VeederRoot® Gateway uses a meta-configurer. This means that during the configuration process, the end points (BACnet IP Objects and Modbus Registers) are automatically generated.
  • Page 15: Figure 4.1-1 - Standard Configuration

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.1-1 - Standard Configuration 3381 Cambie Street, #211 © 2018 Chipkin Automation Systems Vancouver, BC, Canada, V5Z 4R3 All rights reserved 1-866-383-1657 Chipkin.com Page 15 of 67...
  • Page 16: Figure 4.1-2 - Standard Configuration Continued

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.1-2 - Standard Configuration continued 3381 Cambie Street, #211 © 2018 Chipkin Automation Systems Vancouver, BC, Canada, V5Z 4R3 All rights reserved 1-866-383-1657 Chipkin.com Page 16 of 67...
  • Page 17: Bacnet Server Configuration

    Chipkin™ VeederRoot® Gateway User Manual The images above are for the Standard VeederRoot® Serial configuration. Here is a breakdown of each of the individual configuration sections: BACnet Server Configuration Figure 4.1-3 - BACnet Server configuration This section is for specifying the settings for the BACnet IP server device.
  • Page 18: Veederroot Settings

    Chipkin™ VeederRoot® Gateway User Manual Baud Rate – The baud rate for the VeederRoot® RS232 serial communication. The default is 9600. Data Bits – The data bits for the VeederRoot® RS232 serial communication. The default is 8. Parity – The parity for the VeederRoot® RS232 serial communication. The default is none.
  • Page 19: Tank Configuration

    Chipkin™ VeederRoot® Gateway User Manual Number of Retries after a Timeout – How many times to attempt to retry sending the message. The default is 3. Time between Retries – How many seconds to wait between retries. The default is 1 second.
  • Page 20: Vacuum Sensor Configuration

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.1-9 - Sensor Configuration In this part of the form, you can configure up to 10 sensors. As mentioned above, if the VeederRoot® panel contains more then you must use the Advanced Configuration. Name – The sensor’s name, this field is only used internally in the gateway.
  • Page 21: Relay Configuration

    Chipkin™ VeederRoot® Gateway User Manual Relay Configuration Figure 4.1-11 - Relay configuration In this part of the form, you can configure up to 10 relays. As mentioned above, if the VeederRoot® panel contains more then you must use the Advanced Configuration.
  • Page 22: Veederroot® Advanced Configuration

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.1-13 - Save Configuration Success Please refer to Section 4.3 Rebooting the Gateway for next steps. VeederRoot® Advanced Configuration To access the Advanced configuration webpage, open a web browser and type in the following: http://{ipAddress}/bin/veederrootserial/config/advanced for VeederRoot®...
  • Page 23: Bacnet, Modbus, And Veederroot® Configuration

    Chipkin™ VeederRoot® Gateway User Manual BACnet, Modbus, and VeederRoot® Configuration As can be seen in Figure4.2-1 the BACnet Server, Modbus Slave, Veeder Root Configuration and VeederRoot Settings options are the same as the Standard Configuration. For more information on those sections, please review: 4.1.1 –...
  • Page 24: Sensor Configuration

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.2-4 - Tank added successfully Repeat this process to add additional tanks. Sensor Configuration To add a sensor, click the “Insert” link and select Sensor in the “Choose a device type” and you will see the following form: Figure 4.2-5 - Sensor Advanced Configuration...
  • Page 25: Relay Configuration

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.2-6 - Vacuum Sensor Advanced Configuration Fill out the Vacuum Name and Vacuum Address and click the “insert” button. Relay Configuration To add a relay, click the “Insert” link and select Relay in the “Choose a device type” and you will see the following form: Figure 4.2-7 - Relay Advanced Configuration...
  • Page 26: Communications Setup

    Chipkin™ VeederRoot® Gateway User Manual One of the first sections is the System Setup. In this section of the report, we can determine the units. Figure 4.3-1 - Setup Report – TLS 300/350 – System Units The units are configured as part of the VeederRoot Settings.
  • Page 27: Sensor Setup

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.3-3 - Setup Report – TLS 300/350 – Tank Setup The highlighted section read T1: Diesel. The T1 is the Tank Number. When we configure the tank either using the Tank Standard Configuration Tank Advanced Configuration, we would specify the Tank address as 01.
  • Page 28: Relay Setup

    Chipkin™ VeederRoot® Gateway User Manual Other sensor types will have separate sections in the setup report. Here are some examples of letter specifications for other sensors: L – Liquid Sensor V – Vapor Sensor G – Ground-water Sensor C – Type-A Sensor H –...
  • Page 29: Resetting The Gateway Or Deleting The Configuration

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.4-2 - Save Database Successful Click the back button in your web browser and then click the “Reboot System” link: Figure 4.4-3 - Reboot System Link Click “Ok” when prompted and you will see the following screen with a timer counting up: Figure 4.4-4 - Reboot System Count...
  • Page 30: Exporting The Configuration

    Chipkin™ VeederRoot® Gateway User Manual Sometimes you want to delete the entire configuration and begin again. To do this, return to the system page as described in the Completing the Configuration section above. Then click on the “Delete Database” Link: Figure 4.5-1 - Delete Database Link...
  • Page 31: Importing The Configuration

    Importing the Configuration Sometimes Chipkin will send you a configuration file to load onto the Gateway, or you would like to load an older configuration file that you may have saved. To do this, return to the system page as...
  • Page 32: Figure 4.7-2 - Import File Browser

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.7-2 - Import File Browser The file should now be displayed next to the “Choose File” button. Figure 4.7-3 - Configuration File Ready for Import Finally, click the “Import” Button. The file will be parse and the output will be displayed. Here is an example of the output: Figure 4.7-4 - Importing the Configuration File...
  • Page 33: Figure 4.7-5 - Import Successful

    Chipkin™ VeederRoot® Gateway User Manual Figure 4.7-5 - Import Successful After this, return to the system page and follow the instruction in the Completing the Configuration section to finish and apply the new configuration. 3381 Cambie Street, #211 © 2018 Chipkin Automation Systems...
  • Page 34: Reading Data And Test Procedure

    Chipkin™ VeederRoot® Gateway User Manual 5. READING DATA AND TEST PROCEDURE This section contains information on how to view the VeederRoot data. Important Note: These next sections display sample data using a default configuration. The Modbus Map and BACnet objects are generated during the configuration process, so they will change and will be different than what is described here.
  • Page 35: Interpreting Modbus Data

    Chipkin™ VeederRoot® Gateway User Manual • What is Modbus? • Testing Modbus Communication Interpreting Modbus Data Modbus does not have a mechanism for reporting the validity of data. If the gateway loses its connection to the Veeder-Root device (or a data point cannot be read), it will disregard previous data as unreliable.
  • Page 36 Chipkin™ VeederRoot® Gateway User Manual Tank01_tank_water_volume 40009 us_gallons Tank02_tank_product_code 40101 no_units Tank02_tank_tank_status 40102 no_units Tank02_tank_volume 40103 us_gallons Tank02_tank_tc_volume 40104 us_gallons Tank02_tank_ullage 40105 us_gallons Tank02_tank_height 40106 inches Tank02_tank_water 40107 inches Tank02_tank_temperature 40108 degrees_Fahrenheit Tank02_tank_water_volume 40109 us_gallons Tank03_tank_product_code 40201 no_units Tank03_tank_tank_status 40202...
  • Page 37 Chipkin™ VeederRoot® Gateway User Manual Tank01_tank_high_water_warning 40020 0 = Normal, 1 = Alarm Tank01_tank_delivery_needed_warning 40021 0 = Normal, 1 = Alarm Tank01_tank_maximum_product_alarm 40022 0 = Normal, 1 = Alarm Tank01_tank_gross_leak_test_fail_alarm 40023 0 = Normal, 1 = Alarm Tank01_tank_periodic_leak_test_fail_alarm 40024 0 = Normal, 1 = Alarm...
  • Page 38 Chipkin™ VeederRoot® Gateway User Manual Tank02_tank_periodic_test_needed_warning 40126 0 = Normal, 1 = Alarm Tank02_tank_annual_test_needed_warning 40127 0 = Normal, 1 = Alarm Tank02_tank_periodic_test_needed_alarm 40128 0 = Normal, 1 = Alarm Tank02_tank_annual_test_needed_alarm 40129 0 = Normal, 1 = Alarm Tank02_tank_leak_test_active 40130 0 = Normal, 1 = Alarm...
  • Page 39 Chipkin™ VeederRoot® Gateway User Manual Tank03_tank_siphon_break_active_warning 40232 0 = Normal, 1 = Alarm Tank03_tank_csld_rate_increase_warning 40233 0 = Normal, 1 = Alarm Tank03_tank_accuchart_calibration_warning 40234 0 = Normal, 1 = Alarm Tank03_tank_hrm_reconciliation_warning 40235 0 = Normal, 1 = Alarm Tank03_tank_hrm_reconciliation_alarm 40236 0 = Normal, 1 = Alarm...
  • Page 40: Test Procedure Using The Cas Modbus Scanner

    Table 5.2-1 - Example Modbus Map Test Procedure Using the CAS Modbus Scanner You can test the Modbus TCP data using the free test software provided by Chipkin Automation Software. The software can be downloaded at http://www.chipkin.com/cas‐modbus‐scanner. To Configure the CAS Modbus Scanner: 1.
  • Page 41: Reading Bacnet Data

    Chipkin™ VeederRoot® Gateway User Manual Figure 5.2-2 - Reviewing Data with the CAS Modbus Scanner READING BACNET DATA You can access BACnet report data from the Veeder-Root device by using discover to detect gateway objects and their properties. Although each BACnet device (including the gateway) needs to have a unique instance number, discovery does not require the number to be known in advance.
  • Page 42: Bacnet Object List

    Chipkin™ VeederRoot® Gateway User Manual true and it will disregard previous data as unreliable. The value of the present value property is not changed, so the last good value will be shown. BACnet Object List The sections contain an example of the BACnet Object List for this gateway.
  • Page 43 Chipkin™ VeederRoot® Gateway User Manual Tank03_tank_water_volume analog_input (209) us_gallons Tank04_tank_product_code analog_input (301) no_units Tank04_tank_tank_status analog_input (302) no_units Tank04_tank_volume analog_input (303) us_gallons Tank04_tank_tc_volume analog_input (304) us_gallons Tank04_tank_ullage analog_input (305) us_gallons Tank04_tank_height analog_input (306) inches Tank04_tank_water analog_input (307) inches Tank04_tank_temperature analog_input (308)
  • Page 44 Chipkin™ VeederRoot® Gateway User Manual Tank01_tank_missing_delivery_ticket_warning binary_input (38) 0 = Normal, 1 = Alarm Tank01_tank/line_gross_leak_alarm binary_input (39) 0 = Normal, 1 = Alarm Tank01_delivery_density_warning binary_input (40) 0 = Normal, 1 = Alarm Tank01_tank_unknown_alarm binary_input (41) 0 = Normal, 1 = Alarm...
  • Page 45 Chipkin™ VeederRoot® Gateway User Manual Tank03_tank_leak_alarm binary_input (212) 0 = Normal, 1 = Alarm Tank03_tank_high_water_alarm binary_input (213) 0 = Normal, 1 = Alarm Tank03_tank_overfill_alarm binary_input (214) 0 = Normal, 1 = Alarm Tank03_tank_low_product_alarm binary_input (215) 0 = Normal, 1 = Alarm...
  • Page 46: Bacnet Test Procedure

    Chipkin™ VeederRoot® Gateway User Manual Tank04_tank_invalid_fuel_level_alarm binary_input (318) 0 = Normal, 1 = Alarm Tank04_tank_probe_out_alarm binary_input (319) 0 = Normal, 1 = Alarm Tank04_tank_high_water_warning binary_input (320) 0 = Normal, 1 = Alarm Tank04_tank_delivery_needed_warning binary_input (321) 0 = Normal, 1 = Alarm...
  • Page 47: Figure 5.3-1 - Cas Bacnet Explorer - Devices Were Discovered

    Chipkin™ VeederRoot® Gateway User Manual To Set-up BACnet Explorer: 1. Start the application 2. Click Settings 3. Check IP and uncheck MSTP and Ethernet 4. Click on the network card you will use 5. Click OK 6. Click Discover 7. Click Send Figure 5.3-1 - CAS BACnet Explorer - Devices were discovered.
  • Page 48: Figure 5.3-2 - Cas Bacnet Explorer - Device Selection

    Chipkin™ VeederRoot® Gateway User Manual Figure 5.3-2 - CAS BACnet Explorer – Device Selection 9. Select the device you wish to further discover and click the Discover button. Figure 5.3-3 - CAS BACnet Explorer - Discover Dialogue 10. Check the Discover device’s properties, Discover object, and Discover object’s properties check boxes and click the Send button.
  • Page 49: Figure 5.3-4 - Cas Bacnet Explorer - Discovered Objects

    Chipkin™ VeederRoot® Gateway User Manual Figure 5.3-5 - CAS BACnet Explorer - Single Object Figure 5.3-4 - CAS BACnet Explorer - Discovered Objects 11. Read the BACnet object properties Present-Value is the current value of the data point. Here is a list of some the important properties: •...
  • Page 50: Commisioning, Diagnostics, And Trouble-Shooting

    Chipkin™ VeederRoot® Gateway User Manual 6. COMMISIONING, DIAGNOSTICS, AND TROUBLE- SHOOTING WHAT TO TAKE TO SITE FOR COMMISSIONING Below is a list of software and hardware tools that should be taken to site for the install installation. Some of these tools are depend on the type of installation and drivers on the gateway. Most of the software tools can be found on the included USB drive.
  • Page 51: Discover Gateway's Ip Address

    Chipkin™ VeederRoot® Gateway User Manual Figure 6.1-1 - DB9 Gender Changers • Serial RS232 mini-tester – Useful for testing to ensure that a serial cable has the correct pinout. Figure 6.1-2 - RS232 Mini-Tester • Serial cable – A Null modem or crossover serial cable can be useful when communicating with drives that use serial connections such as Modbus RTU and VeederRoot serial DISCOVER GATEWAY’S IP ADDRESS...
  • Page 52: Using The Ip Setup Tool

    Chipkin™ VeederRoot® Gateway User Manual Figure 6.2-1 - Setup reference card Using the IP Setup tool 1. Download the IP Setup tool from chipkin’s website http://www.chipkin.com/cas-gateway-ip- address-tool 2. Run the IP Setup Tool application and you will see the following window Figure 6.2-2 - IP Setup tool...
  • Page 53: Debug Log Or Wireshark Log

    CHANGE THE GATEWAY IP ADDRESS By default, the gateway is shipped with a static IP address of 192.168.1.113. The default IP address can be changed using the IP setup tool. 4. Download the IP Setup tool from chipkin’s website http://www.chipkin.com/cas-gateway-ip- address-tool 3381 Cambie Street, #211 ©...
  • Page 54: Update Firmware

    Note: Usually, the firmware is already loaded on the CAS Gateway when it is shipped. However, if there was a specific requirement that was developed or a bug fix, you may have to download an updated firmware which you will receive from Chipkin Automation Systems (CAS). All updated firmware files should come from CAS.
  • Page 55: Figure 6.6-1 - Autoupdate Tool Window

    Chipkin™ VeederRoot® Gateway User Manual 2. Running the AutoUpdate application will display the following window: Figure 6.6-1 - AutoUpdate tool window The IP Address of the gateway should be filled out in the “IP address” section. If not, or if the IP address is wrong, then click the “Find”...
  • Page 56: Figure 6.6-3 - Firmware Update Success

    Chipkin™ VeederRoot® Gateway User Manual Figure 6.6-3 - Firmware update success If the update fails, you will see either “Update Failed” or “Updated Timeout”. If either of these messages appear, please contact us for support. If a message appears stating that “The Gateway does not have enough RAM”, please return to step 5 and repeat.
  • Page 57: Limitations And Best Practices

    Chipkin™ VeederRoot® Gateway User Manual LIMITATIONS AND BEST PRACTICES [Product Name and Product Number] has the following limitations: Important: The gateway can only be connected to one Veeder-Root panel. This is a limitation of RS232 and of the TLS protocol.
  • Page 58: Appendix A: Safety Warnings

    WARNING: Install the Gateway where the cables and power cords can’t be damaged. WARNING: There are no user serviceable parts inside. Refer servicing to qualified servicing personnel. IMPORTANT: If the gateway doesn’t operate normally, please contact Chipkin’s Engineer Services, Development and Support 3381 Cambie Street, #211 ©...
  • Page 59: Appendix B: Hardware Specifications

    Chipkin™ VeederRoot® Gateway User Manual APPENDIX B: HARDWARE SPECIFICATIONS The following specifications for the CAS gateway are common to all Chipkin Gateways. • UL, C/UL, CE, FCC approved • 10/100BASE-T with RJ-45 connector • 1x RS232 port • 1x RS485 port (different models have additional ports) •...
  • Page 60 Chipkin™ VeederRoot® Gateway User Manual Bottom View Front Panel Back Panel 3381 Cambie Street, #211 © 2018 Chipkin Automation Systems Vancouver, BC, Canada, V5Z 4R3 All rights reserved 1-866-383-1657 Chipkin.com Page 60 of 67...
  • Page 61 Chipkin™ VeederRoot® Gateway User Manual Connection Specifications Serial Protocols Supported RS-232, RS-422, and RS-485 Serial Configurations The two UARTs can be configured in the following ways: • Two RS-232 ports • One RS-232 port, one RS-485/422 port DB9 Pinout RS232- 3 Wire [No Handshaking] 3381 Cambie Street, #211 ©...
  • Page 62 Chipkin™ VeederRoot® Gateway User Manual RS485 – Half Duplex also known as 2 Wire All 4 jumpers required for 2 wire operation. CAS recommends the use of 3 conductors for so called 2-Wire RS485. The signal common is there for purpose.
  • Page 63: Appendix C: Limited Warranty

    Chipkin Automations Systems option, without charge to you. Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by Chipkin Automation Systems. All shipping fees both to and from Chipkin Automation Systems following this 30-day period must be paid by the customer.
  • Page 64 USA. (Within the USA including US 48 States, Alaska and Hawaii.) 2. This warranty covers only normal use of the gateway. Chipkin Automation Systems shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation;...
  • Page 65: Vancouver, Bc, Canada, V5Z 4R3 All Rights Reserved

    If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by Chipkin Automation Systems only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’...
  • Page 66 RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped UPS. You will need to ship defective part(s) back to Chipkin Automation Systems within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
  • Page 67: Chipkin.com

    With Chipkin you are buying a solution. Our configuration expertise in this field combined with free BACnet tools and other tools ensure your success; and our customer support via phone, email and remote desktop tools means that we’re there when you need us.

Table of Contents