Epson XP-5100 Series User Manual page 4

User's Guide
Maintaining the Printer
Checking and Cleaning the Print Head. . . . . . . . . 138
Checking and Cleaning the Print Head -
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .138
Checking and Cleaning the Print Head -
Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Checking and Cleaning the Print Head - Mac
OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . 139
Aligning the Print Head - Control Panel. . . . . . 139
Cleaning the Paper Path. . . . . . . . . . . . . . . . . . . . 141
Cleaning the Paper Path for Ink Smears. . . . . . .141
Cleaning the Paper Path for Paper Feeding
Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Cleaning the Scanner Glass. . . . . . . . . . . . . . . . . .143
Cleaning the Translucent Film. . . . . . . . . . . . . . . 143
Network Service and Software
Information
Application for Configuring Printer Operations
(Web Config). . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Running Web Config on a Web Browser. . . . . . 146
Running Web Config on Windows. . . . . . . . . . 147
Running Web Config on Mac OS. . . . . . . . . . . .147
Application for Scanning Documents and
Images (Epson Scan 2). . . . . . . . . . . . . . . . . . . . . 147
Adding the Network Scanner. . . . . . . . . . . . . . 148
Application for Configuring Scanning
Operations from the Control Panel (Epson
Event Manager). . . . . . . . . . . . . . . . . . . . . . . . . . 149
Application for Laying Out Photos (Epson Easy
Photo Print). . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Application for Printing Web Pages (E-Web Print) 150
Application for Scanning and Transferring
Images (Easy Photo Scan). . . . . . . . . . . . . . . . . . . 150
Software Update Tools (EPSON Software
Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Application for Configuring Multiple Devices
(EpsonNet Config). . . . . . . . . . . . . . . . . . . . . . . . 151
Installing the Latest Applications. . . . . . . . . . . . . .152
Updating the Printer's Firmware using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Uninstalling Applications. . . . . . . . . . . . . . . . . . . 153
Uninstalling Applications - Windows. . . . . . . . .154
Uninstalling Applications - Mac OS. . . . . . . . . .154
Printing Using a Network Service. . . . . . . . . . . . . 155
Contents
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .156
Checking Messages on the LCD Screen. . . . . . . 156
Checking the Printer Status - Windows. . . . . . . 157
Checking the Printer Status - Mac OS. . . . . . . . 157
Checking the Software Status. . . . . . . . . . . . . . . . 158
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 158
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 158
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 159
Several Sheets of Paper are Fed at a Time. . . . . . 159
Power and Control Panel Problems. . . . . . . . . . . . 159
Power Does Not Turn On. . . . . . . . . . . . . . . . . 159
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 159
Power Turns Off Automatically. . . . . . . . . . . . . 159
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 160
Cannot Print from a Computer. . . . . . . . . . . . . . . 160
Checking the Connection (USB). . . . . . . . . . . . 160
Checking the Connection (Network). . . . . . . . .160
Checking the Software and Data. . . . . . . . . . . . 161
Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .163
Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . 163
When You Cannot Make Network Settings. . . . . . 164
Cannot Connect from Devices Even Though
Network Settings are No Problems. . . . . . . . . . 164
Checking the SSID Connected to the Printer. . . 166
Checking the SSID for the Computer. . . . . . . . .166
Cannot Print from an iPhone or iPad. . . . . . . . . . 167
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 167
Printout is Scuffed or Color is Missing. . . . . . . .167
Banding or Unexpected Colors Appear. . . . . . . 168
Colored Banding Appears at Intervals of
Approximately 3.3 cm. . . . . . . . . . . . . . . . . . . .168
Blurry Prints, Vertical Banding, or
Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .169
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .169
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 170
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 172
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Cannot Print Without Margins. . . . . . . . . . . . . 172
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .172
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 173
4