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, . . - - - - - - - - OWNER SATISFACTION - - - - - - - - - - - - - ,
Your satisfaction and goodwill are important to your dealer and to us. Normally, any problems
with the operation of your vehicle will be handled by your dealer's Service Department. Some-
times, however, despite the best intentions of all concerned, misunderstandings can occur. If your
problem has not been handled to your satisfaction, we suggest you take the following action:
*
Discuss your problem with a member of dealership management. Often complaints can be
quickly resolved at that level. If the problem has already been reviewed with the Service
Manager, contact the owner of the dealership or the General Manager.
*
If your problem still has not been resolved to your satisfaction, contact the Motorcycle
Customer Service Department, AMERICAN HONDA MOTOR CO., INC. 100 West Alondra
Boulevard, Gardena, California 90247 (213) 327-8280, and provide them with:
Your name, address and telephone number
Vehicle frame number
Dealer's name and location
Vehicle delivery date and present mileage
Nature of problem
After reviewing all the facts involved, you will be advised of what action can be taken.
Please bear in mind that your problem will likely be resolved in the dealership, using the dealer's
facilities, equipment and personnel. So it is very important that your initial contact be with the
dealer.
Your purchase of a Honda product is greatly appreciated by both your dealer and American
Honda Motor Co., Inc. We want to assist you in every way possible to assure your complete
satisfaction with your purchase.
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