Call Parking - Grandstream Networks GXP2135 User Manual

5. Call Parking
Call parking is a process of placing a call on hold in a predefined "space". Anyone can retrieve that call
at a later time by pressing the corresponding button on their phone or dialing the spaces number.
5.1. Parking a call
1. While on an active call, press one of your programmed buttons which corresponds to a parking
space.

If your organization has many parking spaces you may not have a button which
corresponds to every parking space in your organization. In this case you can also
perform an attended transfer of an active call to a special number assigned to the
parking LOT which will announce which space the call has been parked in.
5.2. Retrieving a parked call
1. Press one of your programmed buttons which corresponds to the parking space holding the call
you wish to retrieve.

If your organization has many parking spaces you may not have a button which
corresponds to every parking space in your organization. In this case you can dial the
number assigned to the parking space holding the call you wish to retrieve.
5.3. Using call parking to move calls around your organization
Call parking can be an easy way for organizations to move calls around instead of transferring them. For
example, let us suppose that an office professional named John answers many incoming calls per day.
John may wish to send some of those calls to his manager, James. When a call comes in John can park
the call in a space for which he knows both he and James have buttons. He can then call James and tell
him that someone is holding for him in "Park 71". Then, James can hang up with John and press the
button on his phone for that space to pick up the call. If James tells John that he cannot take the call at
this time John can retrieve the call himself. If no one picks up the call from the parking space it will
eventually ring the person who parked it and attempt to return the call to them.
6. Multiway/Conference Calling
There are different ways of doing multiway calls and Intulse has a dedicated guide that covers each of
those options. This phone has a dedicated button (
information please see the Conference Calling Guide.
) for performing multiway calls. For more