Grandstream Networks GXP2135 User Manual
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Table of Contents
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Summary of Contents for Grandstream Networks GXP2135
- Page 1 Grandstream GXP2135 User Guide Rev. 2018‐03‐21.01 ...
- Page 2 Overview The Grandstream GXP2135 is an amazing phone that offers users a large amount of options and customizable buttons. ...
- Page 3 1. Making a call 1. Start dialing the number you wish to reach If you wish to start this call on the handset then pick up the handset before dialing or you can pick it up after you have dialed If you wish to start this call on a headset then press the headset button ( ) before dialing or you can press the headset button after you have dialed Please note that, while this is not the default, your organization may have special dialing rules that are required to dial certain numbers (e.g. dialing a 9 before an external number) 2. Press the softkey under the word “Dial” Optionally you can press the dial button ( ) Optionally you can press the speakerphone button ( ) Optionally you can just wait and it will start the call 2. Answering a call 1. Pick up the handset Optionally you can press the speakerphone button ( ) Optionally you can press the headset button ( ) Optionally you can press the softkey under the word “Answer” 3. Working with calls on hold This phone can place calls on hold and allow you to switch between them. NOTE: Many organizations use call parking instead of placing calls on hold because it can make the process of moving a call around in your organization easier. 3.1. Placing an active call on hold ...
- Page 4 4. Transferring a call There are two different types of transfers. A BLIND transfer will send the caller directly to recipient with no announcement. This is perfect for sending calls to a voicemail box. An ATTENDED transfer allows you to speak with the recipient before connecting them with the caller. NOTE: Many organizations use call parking instead of transfers because for some organizations it can make the process of moving a call around easier. 4.1 Performing a BLIND transfer A blind transfer allows any user to transfer an active call to another destination as quickly as possible. 1. While on an active call, press the transfer button ( ) or the softkey under the word "Transfer" 2. Press the softkey under the word "BlindTrnf" 3. Dial the destination number where you want to send the call To send a call directly to voicemail dial a star (*) before the user’s extension 4. Press the softkey under the word "BlindTrnf" a second time Your phone may be configured with transfer buttons that will perform a blind transfer to a pre‐ programmed destination simply by pressing that button while on an active call. 4.2 Performing an ATTENDED transfer An attended transfer allows you to speak with the destination number before sending them the call. 1. While on an active call, press the softkey under the word "Transfer" 2. Press the softkey under the word "AttTrnf" 3. Dial the destination number where you want to send the call 4. Press the softkey under the word " AttTrnf " a second time If the destination is willing to accept the call i. Press the softkey under the word "Transfer" to complete the transfer If the for any reason you do not wish to complete the transfer i. Press the softkey under the word “Split” ii.
- Page 5 5. Call Parking Call parking is a process of placing a call on hold in a predefined “space”. Anyone can retrieve that call at a later time by pressing the corresponding button on their phone or dialing the spaces number. 5.1. Parking a call 1. While on an active call, press one of your programmed buttons which corresponds to a parking space. If your organization has many parking spaces you may not have a button which corresponds to every parking space in your organization. In this case you can also perform an attended transfer of an active call to a special number assigned to the parking LOT which will announce which space the call has been parked in. 5.2. Retrieving a parked call 1. Press one of your programmed buttons which corresponds to the parking space holding the call you wish to retrieve. If your organization has many parking spaces you may not have a button which corresponds to every parking space in your organization. In this case you can dial the number assigned to the parking space holding the call you wish to retrieve. 5.3. Using call parking to move calls around your organization Call parking can be an easy way for organizations to move calls around instead of transferring them. For example, let us suppose that an office professional named John answers many incoming calls per day. John may wish to send some of those calls to his manager, James. When a call comes in John can park the call in a space for which he knows both he and James have buttons. He can then call James and tell him that someone is holding for him in “Park 71”. Then, James can hang up with John and press the button on his phone for that space to pick up the call. If James tells John that he cannot take the call at this time John can retrieve the call himself. If no one picks up the call from the parking space it will eventually ring the person who parked it and attempt to return the call to them. 6. Multiway/Conference Calling There are different ways of doing multiway calls and Intulse has a dedicated guide that covers each of those options. This phone has a dedicated button ( ) for performing multiway calls. For more information please see the Conference Calling Guide. ...
- Page 6 7. Accessing the Voicemail System The following will cover how to access the voicemail system from your phone. Intulse has a complete guide on how to use the voicemail system. For more information please see the Voicemail User Guide. 7.1 Accessing your personal voicemail 1. Press the voicemail button ( ) 2. Enter your password (if you have one) and, optionally, press pound (#) a. The default password for any voicemail box is the mailbox number 7.2 Accessing another user’s (shared) voicemail Your phone may be configured so one of your programmable buttons is monitoring another voicemail box. It will turn red if that mailbox has new messages. 1. Press the programmed button 2. Enter your password (if you have one) and, optionally, press pound (#) a. The default password for any voicemail box is the mailbox number ...
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