Grandstream Networks GXP2130 User Manual
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Grandstream Networks GXP2130 User Manual

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Grandstream Networks, Inc.
GXP2130/GXP2140/GXP2160/GXP2170/GXP2135
Enterprise IP Phones
User Guide

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Summary of Contents for Grandstream Networks GXP2130

  • Page 1 Grandstream Networks, Inc. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Enterprise IP Phones User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

  • Page 3: Gnu Gpl Information

    GNU GPL INFORMATION GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    Table of Content GNU GPL INFORMATION ....................2 DOCUMENT PURPOSE ....................11 GUI INTERFACE EXAMPLES ..................12 CHANGE LOG ......................13 Firmware Version 1.0.9.108 ......................... 13 Firmware Version 1.0.9.102 ......................... 13 Firmware Version 1.0.9.96 ........................13 Firmware Version 1.0.9.71 ........................13 Firmware Version 1.0.9.69 ........................
  • Page 5 WELCOME ........................17 PRODUCT OVERVIEW ....................18 Feature Highlights ..........................18 GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Technical Specifications ........19 INSTALLATION ......................27 Equipment Packaging .......................... 27 Connecting Your Phone ........................27 GXP2200EXT Module .......................... 28 Safety Compliances ..........................30 Warranty ............................... 30 GETTING STARTED ..................... 31 Idle Screen ............................
  • Page 6 Filter Characters from Dialed Numbers ..................64 Show/Hide Label Support ......................65 Predictive Dialing .......................... 66 Hide Profile Picture ........................66 Answering Phone Calls ........................67 Receiving Calls ..........................67 Call Screen Improvement ......................67 Group Listening ..........................67 Do Not Disturb ..........................68 Call Waiting/Call Hold ........................
  • Page 7 CONNECTING GXP21XX TO GDS3710 DOOR SYSTEM ........... 94 RESTORE FACTORY DEFAULT SETTINGS ............... 95 Restore to factory using hard keys ...................... 95 Restore to factory using LCD menu ..................... 96 EXPERIENCING GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 ......97 P a g e GXP21XX User Guide Version 1.0.9.108...
  • Page 8 Table of Tables Table 1: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Features in A Glance ......... 18 Table 2: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Comparison Guide ........19 Table 3: GXP2130 Technical Specifications ....................19 Table 4: GXP2140 Technical Specifications ....................21 Table 5: GXP2160 Technical Specifications ....................22 Table 6: GXP2170 Technical Specifications ....................
  • Page 9 Table of Figures Figure 1: GXP2140/GXP2170 Back View with GXP2200EXT ..............29 Figure 2: GXP2130 Idle Screen ........................31 Figure 3: GXP2140 Idle Screen ........................31 Figure 4: GXP2160 Idle Screen ........................32 Figure 5: GXP2170 Idle Screen ........................32 Figure 6: GXP2135 Idle Screen ........................
  • Page 10 Figure 39: Group listening ........................... 68 Figure 40: Black/White List ......................... 68 Figure 41: Black/White List ......................... 69 Figure 42: Call Hold duration ........................70 Figure 43: Dynamic Attended Transfer ....................... 71 Figure 44: Static Attended Transfer ......................71 Figure 45: Transfer Action Page ......................... 72 Figure 46: Conference Action Page ......................
  • Page 11 Figure 80: GDS3710 Video Stream and Open Door Softkey ..............94 Figure 81 : Confirmation for Factory Reset ....................96 P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 12: Document Purpose

    LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GXP2130/GXP2140/GXP2160/GXP2170/GXP2135, please visit to download the latest “GXP2130 / GXP2140 / GXP2160 / GXP2170/ http://www.grandstream.com/support GXP2135 End User Guide”.

  • Page 13: Gui Interface Examples

    GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/gxp21xx_web_gui.zip 1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 14: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP2130/GXP2140/GXP2160/GXP2170/GXP2135. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.9.108 ...

  • Page 15: Firmware Version 1.0.9.32

    Firmware Version 1.0.9.32  No major changes. Firmware Version 1.0.9.26  No major changes. Firmware Version 1.0.9.25  Added support for hard keys reset [Restore to factory using hard keys]  Added Shortcut HOLD+UP to factory functions page [Diagnosis]  Added option to configure weather update settings from LCD menu [Weather Updates] ...

  • Page 16: Firmware Version 1.0.7.97

     Added support for missing call indication popup window [Missed Calls Indication]  Added the ability to hide picture icon on all screen if not set [Hide Profile Picture]  Added softkey to show/hide VPK label in call screen [Show/Hide Label Support] ...

  • Page 17: Firmware Version 1.0.7.25

    Firmware Version 1.0.6.9  For GXP2135 only. Firmware Version 1.0.6.2  For GXP2170 only. Firmware Version 1.0.1.19  Added GXP2130. Firmware Version 1.0.0.17  This is the initial version for GXP2140/GXP2160. P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 18: Welcome

    TFT Color LCD, 4 programmable context-sensitive softkeys, 4-way voice conference and EHS with Plantronics headsets. Also, this series can support up to 3 lines for GXP2130, 4 lines for GXP2140, 6 lines for GXP2160, 12 lines for GXP2170, and 8 lines for GXP2135. The GXP2130 / GXP2140 / GXP2160 /...

  • Page 19: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of GXP21xx. Table 1: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Features in A Glance  3 lines  2.8 inch (320x240) TFT color LCD  4 programmable softkeys GXP2130  Bluetooth V2.1 (GXP2130v2 only) ...

  • Page 20: Gxp2130/Gxp2140/Gxp2160/Gxp2170/Gxp2135 Technical Specifications

     2.8 inch (320x240) TFT color LCD GXP2135  4 programmable softkeys  Bluetooth V2.1  4-way conference Table 2: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Comparison Guide Features GXP2130 GXP2140 GXP2160 GXP2170 GXP2135 320x240 480 x 272 480 x 272 480 x 272...
  • Page 21 Unit weight: 0.78kg Package weight: 1.3kg Temperature and 32-104℉ / 0～40℃, 10-90% (non-condensing) Humidity GXP2130 phone, handset with cord, base stand, universal power supply, network Package Content cable, Quick Start Guide FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, Compliance...

  • Page 22: Table 4: Gxp2140 Technical Specifications

    Table 4: GXP2140 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, FTP/FTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with Network Interfaces integrated PoE 4.3 inch (480x272) TFT color LCD...

  • Page 23: Table 5: Gxp2160 Technical Specifications

    Universal power adapter included: Input:100-240 VAC; Output: +12VDC, 1.0A; Power & Green Integrated Power-over-Ethernet (802.3af). Max power consumption 6W (without Energy Efficiency GXP2200EXT), 10W (with 4 cascaded GXP2200EXTs) Dimension: 222mm (W) x 210mm (L) x 93mm (H); Unit weight: 0.98kg; Package Physical weight: 1.55kg Temperature and...

  • Page 24: Table 6: Gxp2170 Technical Specifications

    Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based Security authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Multi-language Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, Spanish, Turkish , Catalan...
  • Page 25 RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension Auxiliary Ports module port Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call- appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500 records), Telephony Features customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, Hot Desking, personalized music ringtones and music on hold, server...

  • Page 26: Table 7: Gxp2135 Technical Specifications

    Table 7: GXP2135 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, FTP/FTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with Network Interfaces integrated PoE Graphic Display...
  • Page 27 Dimension: 228mm (W) x 206mm (L) x 46.5mm (H). Physical Unit weight: 0.98kg Package weight: 1.55kg Temperature and 0 ~ 40ºC (32 ~ 104ºF), 10 ~ 90% (non-condensing) Humidity GXP2135 phone, handset with cord, base stand, universal power supply, network Package Content cable, Quick Start Guide FCC Part 15 (CFR 47) Class B;...

  • Page 28: Installation

    Power Jack 12V DC Power connector port To set up the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135, follow the steps below: 1. Attach the phone stand or wall mount to the back of the phone where there are slots. 2. Connect the handset and main phone case with the phone cord.

  • Page 29: Gxp2200Ext Module

    GXP2200EXT Module The GXP2140/GXP2170 is expandable with GXP2200EXT modules. GXP2140/GXP2170 supports up to 4 extension modules, adding 160 fully programmable phone extensions to the phone. GXP2200EXT board package contains: Table 10: GXP2200Ext Packaging GXP2200EXT Main Case Yes (1) Yes (1) GXP2200EXT Stand RJ11-RJ11 Cable Yes (1)

  • Page 30: Figure 1: Gxp2140/Gxp2170 Back View With Gxp2200Ext

    Figure 1: GXP2140/GXP2170 Back View with GXP2200EXT The GXP2200EXT board can be configured via the web GUI of the GXP2140/GXP2170 connected. After successfully configured, press Left or Right button on the GXP2200EXT board and users could browse all the MPK's status in different pages. For more information on installing, connecting and configuring the GXP2200EXT board with GXP2140/GXP2170, please refer to the GXP2200EXT board user manual: http://www.grandstream.com/support...

  • Page 31: Safety Compliances

    The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 phone complies with FCC/CE and various safety standards. The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 power adapter is compliant with the UL standard. Use the universal power adapter provided with the GXP2130 / GXP2140 / GXP2160 / GXP2170/GXP2135 package only. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters.

  • Page 32: Getting Started

    GETTING STARTED Idle Screen GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 screen displays differently depending on whether the phone idle (active). following figures show idle screen GXP2130/GXP2140/GXP2160/GXP2170/GXP2135. Figure 2: GXP2130 Idle Screen Figure 3: GXP2140 Idle Screen P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 33: Figure 4: Gxp2160 Idle Screen

    Figure 4: GXP2160 Idle Screen Figure 5: GXP2170 Idle Screen P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 34: Table 11: Lcd Display Definitions

    Figure 6: GXP2135 Idle Screen The following table describes the items displayed on GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 idle screen. Table 11: LCD Display Definitions Displays the current date and time. It can be synchronized with Internet time servers. Note: For GXP2135 and GXP2170, if there’s no VPK configured with the first VPK on...
  • Page 35 The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen.  Redial Redials the last dialed number after off hook when there is existed call log. ...

  • Page 36: Table 12: Gxp2130/Gxp2140/Gxp2160/Gxp2170/Gxp2135 Lcd Icons

    Table 12: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 LCD Icons Network Status. OFF - Network connection is up ON - Network connection is down DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled Call Forward All Status. OFF - Call Forward All feature disabled ON - Call Forward All feature enabled Call Forward Busy Status.
  • Page 37 USB Status. (GX2140/GXP2160/GXP2170) OFF - No USB connection ON - USB connected Incoming Call. The current call is an incoming call Outgoing Call. The current call is an outgoing call Call on Hold. OFF - No call on hold ON – Call on hold Call Connect.

  • Page 38: Error Message Indicator

    Ringtone Volume Down Call screen icon. The volume of ringtone is decreasing Ringtone Volume Up Call screen icon. The volume of ringtone is increasing Ringtone Volume Up Call screen icon. The volume of ringtone is increasing Ringtone Volume Down Call screen icon. The volume of ringtone is decreasing VOC status Call screen icon.

  • Page 39: Using The Keypad

    Using the Keypad Figure 8: GXP2130 Keyboard Figure 9: GXP2140 Keyboard Figure 10: GXP2160 Keyboard P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 40: Table 13: Gxp2130/Gxp2140/Gxp2160/Gxp2170/Gxp2135 Keypad Buttons

    Figure 11: GXP2170 Keyboard Figure 12: GXP2135 Keyboard Table 13: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Keypad Buttons Contacts. Press to view and edit contact information. Hold. Press to put call on hold or resume the call. Mute. Press to mute or unmute the call.

  • Page 41: Configuration Via Keypad

    Send/Redial. Volume. Up Navigation key. In idle screen, press to see the IP. Configuration via Keypad To configure the LCD menu using phone's keypad, follow the instructions below:  Enter MENU options. When the phone is in idle, press the round MENU button to enter the configuration menu.
  • Page 42 Contacts sub menu includes the following options:  Local Phonebook  Local Group  LDAP Directory Contacts Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and Broadsoft Phonebooks. User could configure phonebooks/groups/LDAP options here, download phonebook XML to the phone and search phonebook/LDAP directory.
  • Page 43 Screensaver Enables/Disables Screensaver Screensaver Timeout Configures the minutes of idle before the screensaver activates. Valid range is 3 to 6.  Language and Input Display Language Selects the language to be displayed on the phone's LCD. Users could select Automatic for local language based on IP location if available. By default, it is Auto.
  • Page 44 Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2. 802.1X Enables/Disables 802.1X mode; Configures 802.1x identity and MD5 password. Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value. Select “Reset VLAN Config”...
  • Page 45 Auto Language Download Language Download  Factory Functions Diagnostic Mode All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the key’s function. When done, the key’s name will display in blue on LCD. Lift and put back the handset to exit diagnostic mode.

  • Page 46: Figure 13: Keypad Menu Configuration

    The following picture shows the keypad MENU configuration flow: MENU Call History Local Call Logs Account Status Status Network Status System information Enable/Disable Password Local Phonebook Ring Tone Contacts Local Group Ring Volume LDAP Directory Active LCD Brightness Idle LCD Brightness Instant Messages Active LCD Timeout Messages...

  • Page 47: Making Phone Calls

    GXP2160/GXP2170 can support up to 6 independent SIP accounts; GXP2140 can support up to 4 independent SIP accounts; GXP2130 can support up to 3 independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each of the line buttons is "virtually" mapped to an individual SIP account.
  • Page 48 If the target number appears on the list, user could select the number by Up/Down key and dial out. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 has predefined call feature code (the first digit is *). When user enter * as the first digit of target number, the phone will list all feature codes as candidates.

  • Page 49: Making Calls Using Ip Addresses

     You shall hear dial tone after off hook;  Press MENU button to switch the call screen from "Dialing" to "Paging";  Enter the number;  Press SEND, * or # keys to dial out. Note:  After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out.

  • Page 50: Virtual Multi-Purpose Keys

    Quick IP Call Mode: The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address.

  • Page 51: Figure 14: Vpk Page

    Figure 14: VPK Page Click on “Edit VPK” for the line (fixed VPK) you would like to configure. A new window will pop up for VPK configuration. Users can configure Mode, Account, Description and Value for the VPK. Up to 30 mode options can be selected for the VPK.

  • Page 52: Table 15: Vpk Modes In String Format

    “Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 27 mode options. Figure 16: Edit VPK - Dynamic VPK Please note: 1. Dynamic VPK does not support LINE and Shared LINE mode. These two mode options are only available for fixed VPKs.

  • Page 53: Figure 17: Line Key As Transfer Mode

    Dial DTMF dialdtmf Voice Mail voicemail Call Return callreturn Transfer transfer Call Park callpark Intercom Intercom Ldap Search LDAP search Conference Conference Multicast Paging Multicast paging Record Record Call Log Call log Monitored Call Park Monitoredcp Menu Menu Xmlapp XML Application Information Information Message...

  • Page 54: Table 16: Vpk Modes Icon Indications

    Figure 18: VPK - LCD Indication The users could also edit and add VPK from LCD. 1. To edit (fixed) VPK, press and hold the line key for about 4 seconds, a configuration window will pop up for the user to configure. 2.
  • Page 55 Registered + Voice Mail (No IM) Unregistered + Call Forward All (No IM, No Voice Mail) Registered + Call Forward All (No IM, No Voice Mail) Unregistered + Call Forward Delay + Call Forward Busy (No IM, No Voice Mail) Registered + Call Forward Delay + Call Forward Busy (No IM, No Voice Mail)
  • Page 56 Registered + Not support SCA or SCA Failed Registered + Idle RED(Alternate Registered + Seized DUT) Flashing Registered + Processing GREEN(Alternate DUT) Registered + Alert Flashing RED Registered + Hold by user Flashing GREEN Registered + Hold by the other party Flashing RED Registered + Connected GREEN...
  • Page 57 Unpair Handsfree Paired, but not connected Connected Account Unregistered Speed Dial Account Registered Speed Dial Via Active Account Dial DTMF Call Return Account Unregistered Transfer Account Registered Account Unregistered Call Park Account Registered Account Unregistered Intercom Account Registered LDAP Search Multicast Paging P a g e GXP21XX User Guide...

  • Page 58: Figure 19: Dial Screen

    Idle Record Recording Flashing Call Log Menu Account not registered Account Registered Voice Mail (No new voice mail) Account Registered (Have new voice mail) Please note that no matter how each line is configured on the idle screen, all the lines in call screen will keep line or shared line displayed for the corresponding accounts.

  • Page 59: Predictive Dialing From Call History

    Figure 20: Making Call When the user is in VPK screen during a call, he/she can press softkey or corresponding line key to switch back to call screen. Predictive Dialing from Call History Functionality Phone search in call history entries, and if the entered digits match some call history entries, list of entries should be displayed with corresponding names.

  • Page 60: Figure 22: Predictive Dialing - Search

    Figure 22: Predictive Dialing - Search Functionality Phone can predict possible contacts information from Broadsoft XSI directories when users dials a number. Users can select the predictive dialing number to dial out even complete number is not typed. Predictive numbers will be shown if Broadsoft XSI directory information is loaded after pressing the related number. P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 61: Multiple Numbers And Other Info For One Contact In Phonebook

    Figure 23: Predictive Dialing from BS XSI Directories Multiple Numbers and Other Info for One Contact in Phonebook Functionality User can add Phone type in phonebook.xml to add other phone type besides existing “Work”,”Home” and “Cell”. Here is an example for the phonebook.xml: <AddressBook>...

  • Page 62: Figure 24: Local Phonebook - Contact Information

    <accountindex>0</accountindex> </Phone> <Phone type="Home"> <phonenumber>2222</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Cell"> <phonenumber>3333</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>1</Primary> <Department>department</Department> <Job>job</Job> <Title>title</Title> <Company>company</Company> </Contact> </AddressBook> On the display of the contact on LCD of the phone will shows as follows: Figure 24: Local Phonebook - Contact Information User can also input the “Company”...

  • Page 63: Search A String Using Quick Search

    Search a String using Quick Search The quick search feature allows users to be able to search parts and strings of the entries and get the search result from it. For instance, if users only remember the first name, last name or parts of the name / phone number, they can use the string in the search bar as displayed on the following screenshots: Figure 26: Before Search Figure 27: After Search...

  • Page 64: Search In Broadsoft Directories

    Figure 28: Exact Search Mode Search in Broadsoft Directories Functionality User can search from the Broadsoft directories when the user input the search content in the search form. Figure 29: Search in Broadsoft Directories The matching list will show as follows: Figure 30: Search in Broadsoft Directories –...

  • Page 65: Sort Broadsoft Phonebook By Last/First Name

    Note: If the “XSI Authentication” Type is set to “Login Credentials” and the credentials are left empty or the login failed, the phone will show the login window when users try to make a search on BroadSoft Phonebook. Figure 31: Broadsoft Login Window Sort Broadsoft Phonebook by Last/First Name Users can either search in Broadsoft phonebook by first / last name, phone number or extension number.

  • Page 66: Show/Hide Label Support

    Figure 33: Contact Numbers With Special Characters When pressing Dial softkey directly, the phone will filter out the special characters and make the calls send out properly. Figure 34: Call with Filtered Characters Show/Hide Label Support Labels shown on the side of the LCD screen take space and in some cases narrow information displayed on the screen, using the “Show/Hide Label”...

  • Page 67: Predictive Dialing

    Figure 36: Predictive Dialing Hide Profile Picture When the contact picture is not set, the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 will remove the picture from the LCD screen to leave more space for the number and name displayed. P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 68: Answering Phone Calls

    Figure 37: Hide Profile Picture Answering Phone Calls Receiving Calls  Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in red. Answer call by taking handset off hook, or using Speaker/Headset, or pressing flashing LINE key; ...

  • Page 69: Do Not Disturb

    Figure 39: Group listening Do Not Disturb Do Not Disturb can be enabled/disabled from phone's LCD by following the steps below:  Press the Menu button and select "Preference" using navigation keys;  Press Menu button again to get into Preference options; ...

  • Page 70: Call Waiting/Call Hold

    Or users can add a contact to “Blacklist” or “Whitelist” from the phone LCD under “Menu > Contact > Local Phonebook” as shown below. Figure 41: Black/White List Call Waiting/Call Hold  Call Waiting: This feature allows users to receive calls while they are already engaged on an ongoing conversation, in such a case the phone will start ringing OR a call waiting tone will be played if enabled from the web GUI under “Call Features”...

  • Page 71: Mute

    Call Transfer GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports Blind Transfer, Attended Transfer and Auto- Attended Transfer. This feature can be disabled from the web GUI menu under “Settings  Call features  Disable Transfer”.

  • Page 72: Figure 43: Dynamic Attended Transfer

     Dial the number and press SEND or # to make a second call. (Once the number is entered, a "Transfer" soft key will show. If "Transfer" soft key is pressed instead of SEND or #, a blind transfer will be performed); ...

  • Page 73: Figure 45: Transfer Action Page

    2) When click on the softkey, it will take user to a target selection page in which user can choose other possible transfer/conference targets (e.g. Local/BS Phonebook, Local/BS Call History, LDAP, Smart VPK List, or connected lines) 3) When accessing Local/BS Phonebook and Local/BS Call History page, the softkey will show limited options (e.g.

  • Page 74: Figure 47: Target Source Page

    Figure 47: Target Source Page User can use up/down key to select target from list and use menu key or “Select” softkey to choose the target. By selecting Local/Broadsoft Phonebook, Local/Broadsoft Call Log and LDAP Directory, LCD will display according menu page. Also, in these pages, softkey will show limited options (e.g. Dial) to make it easier for user to perform the dialing task.

  • Page 75: Figure 49: Smart Vpk Target Page

    Figure 49: Smart VPK Target Page By selecting “line”, a list of available line for transfer/conference will be shown as bellow. User can use up/down key or “select” softkey to choose item to use. Figure 50: List of Available Lines Page Transfer from Information Using the transfer from information, users can see who transferred the call to them.

  • Page 76: Vpk Paging Support Inside Call Screen

    This option can be found under device web UI  Settings  Call Features  Enable Active VPK Page. Figure 53 : Active VPK Page Outbound Notification The GXP2130/GXP2140/GXP2160/GXP2135/GXP2170 allows users to align the outbound notification with the call log change if the same account is registered in multiple phones. P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 77: Line Switching In Call Screen

    Line Switching in Call Screen When having two lines (or more) active users will be able to switch between the calls by pressing up/down, arrow keys, this will allow users to manipulate calls through the phones arrow keys as shown on the figures below: Figure 54: Line Switching Line Key Mode Support...

  • Page 78: 4-Way/ 5-Way Conferencing

    Figure 57: "NewCall" Softkey during the call and on Hold 4-Way/ 5-Way Conferencing GXP2130 can host up to 4-way conference call with other parties (PCMU/PCMA). GXP2140/GXP2160 /GXP2170/GXP2135 can host up to 5-way conference call. Users can disable/enable conference call feature from the web GUI of the phone under menu Settings  Call features  Disable Conference.
  • Page 79  Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or  Users could press the EndCall softkey or simply hang up the call to terminate the conference call. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference. ...

  • Page 80: Conference Event Indicator (Cei)

    Note:  The party that starts the conference call must remain in the conference for its entire duration, you can put the party on mute, but it must remain in the conversation. In addition, this is not applicable when the feature "Transfer on Conference Hang-up" is turned on. ...

  • Page 81: Figure 60: Confroom Softkey

     Conference Room with User Invite Enabled  If “Enable User Invite” is checked for a conference room, ALL users will have the ability to invite other users or bridge other conference rooms.  The “ConfRoom” softkey will have a secondary action called “ConfMenu”. Please hold softkey for a few seconds to use.

  • Page 82: Figure 62: Conference Menu

    Figure 62: Conference Menu  Conference Room as an Admin  As an admin in a conference room, the admin may choose to kick and mute/unmute all users that is not another conference room or him/her-self. An admin will also have more options in the conference menu page such as lock/unlock.

  • Page 83: Figure 64: Conference Bridge

     Conference Bridge Figure 64: Conference Bridge  Conference Unbridge Figure 65: Conference Unbridge  MCB Identification Figure 66: Conference - MCB Identification P a g e GXP21XX User Guide Version 1.0.9.108...

  • Page 84: Voice Messages (Message Waiting Indicator)

    Note: Currently this feature works with Broadsoft server. Shared Call Appearance (SCA) The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is, an incoming call designated for the SCA group, all the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.

  • Page 85: Missed Calls Indication

    When the feature is enabled, the phone’s LCD screen will show the following figure. Figure 68: Enable Call Forward Missed Calls Indication When users miss a call, the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 will show the notification on the LCD screen as shown below. Figure 69: Missed Calls...

  • Page 86: Dial Plan

    {\t\e\s\t}, when users dial “test” it will pass the dial plan check. Screenshots Users can take screenshots of the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 phones, by holding key HOLD and then pressing MENU key, the output will be shown on the phone webGUI under “...

  • Page 87: Call Features

    Call Features The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward etc. Table 17: Call Features Block Caller ID (for all subsequent calls)  Off hook the phone;  Dial *30.

  • Page 88: Changing Default Password On First Boot

    Hang up the call. Changing Default Password on First Boot When accessing the GXP2130/2140/2160/2170/2135 for the first time or after factory reset, users will be asked to change the default administrator password before accessing GXP21xx Web interface. The new password field is case sensitive with a maximum length of 25 characters. Using strong password including letters, digits and special characters is recommended for better security.

  • Page 89: Diagnosis

    Figure 71: Change Password on first boot Diagnosis Users could access factory functions menu in order to diagnosis the phone’s hardware/software. To do so please access to LDC menu under “SystemFactory Functions” or use the shortcut by pressing at the same time the Hold Key and the Up-arrow key.

  • Page 90: Figure 73: Weather Update

    Figure 73: Weather Update Figure 74: Weather Update Settings Note: The default setting for “City Code” is “Automatic” and the weather information will be obtained based on the IP location of the phone if available. Otherwise, select the “Self-defined city code” to manually choose the wanted city.

  • Page 91: Instant Messages

    Figure 76 : Weather Update Zip Code Instant Messages The GXP2130/2140/2160/2170/2135 allows users to send instant messages not only through the phone but also from the Web GUI, this can be done by clicking on the top left of the web GUI, the following figure will show up to send messages to the specified number.

  • Page 92: Configuring Eventlist Blf

    Lamp Filed and Event List BLF features and allows end users, such as attendant, to monitor the call status of users in the list. GXP2130/2140/2160/2170/2135 supports this feature by sending out the subscription request to the UCM and changing the indicator status of the Line keys, MPKs, or virtual MPKs that associated with the monitored users.

  • Page 93: Connecting To Devices

    2. To use headset mode, press headset button on the GXP2130 / GXP2140 / GXP2160 / GXP2170/GXP2135. A headset icon will show on the GXP2130 / GXP2140 / GXP2160 / GXP2170 / GXP2135 status bar. Bluetooth Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security.

  • Page 94: Usb Connection (Gxp2140/Gxp2160/Gxp2170 Only)

    The basic and advance features about wallpaper application and packets capture are described in "GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Administration Guide". Please visit http://www.grandstream.com/support to download the latest GXP2130 / GXP2140 / GXP2160 / GXP2170/GXP2135 Administration Guide". P a g e GXP21XX User Guide...

  • Page 95: Connecting Gxp21Xx To Gds3710 Door System

    CONNECTING GXP21XX TO GDS3710 DOOR SYSTEM The GXP21xx offers a powerful integration with GDS3710 Door System and allows users to remotely open the door, initiate call to the GDS3710 and get real time audio/video stream. The GXP21xx can be connected with the GDS3710 in two different ways, either using peering mode (without a SIP server) or through a SIP server.

  • Page 96: Restore Factory Default Settings

    RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. There are two methods to perform factory reset on GXP21XX IP phone series which are described below.

  • Page 97: Restore To Factory Using Lcd Menu

    Figure 81 : Confirmation for Factory Reset Restore to factory using LCD menu Please follow the instructions below to reset the phone:  Press MENU button to bring up the keypad configuration menu.  Select "System" and enter.  Select "Operations - Factory Reset". ...

  • Page 98: Experiencing Gxp2130/Gxp2140/Gxp2160/Gxp2170/Gxp2135

    EXPERIENCING GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

This manual is also suitable for:

Gxp2140Gxp2160Gxp2170Gxp2135

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