Chapter 5 - Troubleshooting; Verifying Setup; Verifying Printer Operation - HP bt1300 User Manual

Troubleshooting

Verifying Setup

If you can print a self-test page, your hp bt1300 and printer are communicating properly. If you cannot
print a self-test page, verify that the following general requirements are met:
Ensure your printer already functions properly via a USB or parallel printer cable.
Ensure that you are not attempting to use the USB and parallel connections simultaneously. The
hp bt1300 supports either a USB or parallel connection to your printer, but will not work if you
attempt to use both types of connections simultaneously.
Ensure the appropriate software is installed for your PCMCIA card and/or USB adapter. Ensure
the sending device is within maximum unobstructed range of 10 meters (33 feet). If your sending
device is not able to discover the hp bt1300 on the first attempt, try searching for the device more
than once. In many cases a second attempt will prove successful.
Ensure the hp bt1300 is in discovery mode (bi-colored LED illuminated solid green, blue LED
blinking slowly). If not, reboot the printer adapter by momentarily removing power from the
device and then restoring power again. Wait for the device to initialize.
Ensure power is supplied to the printer and the hp bt1300. Some printers can supply the required
5 volts to the hp bt1300 via pin 18 on the parallel port. Check the documentation supplied with
your printer to determine if you need the external power supply that came with your hp bt1300.
Go to the HP web site for more information: http://www.hp.com/support/wirelessprinteradapter.

Verifying Printer Operation

Print a test page by pressing the test button on the printer adapter for one second. If a test page
prints, your printer and hp bt1300 are functioning properly.
If a test page does not print, cycle power to both the printer and hp bt1300. Wait for the printer
and hp bt1300 to initialize before attempting to print a test page.
If a test page still does not print, verify that your printer is operating correctly by directly
connecting your printer to a PC via the parallel or USB connection and then printing a test page.
If you cannot get your printer to print, verify that your printer is powered on, is on line, and that
no error conditions exist (out of paper, out of toner or ink, paper jam, etc.). Correct any printer
problems as needed before continuing.
NOTE: When an error occurs on the printer, the print job will be delayed and the hp bt1300 will indicate an
error and wait indefinitely for user intervention to clear the error condition on the printer. When the error
condition is cleared and the printer is back on line, the print job will resume.
Ensure the hp bt1300 is powered up and ready (solid green LED) and is securely connected via a
USB cable or directly to the parallel port on the printer.
If you are using the Centronics (parallel) connector, try using the USB port to print.
Verify the hp bt1300's parallel port configuration (see Test Button Sequences in this chapter). If
the problem persists, contact HP technical support (refer to Chapter 6 – Where to Get Help).
HP Printer Adapter User's Guide
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