Can't connect to Wi-Fi
3
If you can't watch movies or TV shows, or connect to your Wi-Fi network, here are
some things to try.
Is your Wi-Fi network hidden?
If your Wi-Fi network is hidden, your network won't show in the list of networks so you'll need to add it manually.
Power cycle your Fetch Box and Modem
If you are having issues sometimes a Fetch box restart is all that's needed. Go to
Device Info > Options > Fetch Box
seconds before turning it back on. If that doesn't help, restart your modem or router too by turning them off then
on again.
Test your Wi-Fi signal strength
Check if your Wi-Fi signal is strong enough to use for your Fetch box. You'll need an iOS device to run this test.
Make sure you do the test at your Fetch box. On an iOS device:
1
Download the Airport Utility app from the App Store.
2
Go to Airport Utility in Settings and enable Wi-Fi Scanner.
Launch the app and select Wi-Fi Scan, then select Scan.
3
Check that the signal strength (RSSI) is between -20dB and -70dB for your Wi-Fi network.
4
If the result is lower than -70dB, for example -75dB, then Wi-Fi won't work reliably on your Fetch box.
See the tips for improving your Wi-Fi (Page 8) or use a wired connection option (Page 3).
restart. If your menu isn't working try turning the power to the box off for 10
Menu > Manage > Settings >
10
Need help?
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