ooma HD2 Handset Quick Start Manual

Package Contents
Quick Start Guide
Ooma
HD2 Handset™
Getting Started
You're just a few quick steps from making and receiving calls on your
new Ooma HD2 Handset. This handset is the perfect companion to
the Ooma Telo™—you'll be able to access all Ooma features and
even unlock new functionality! Before you begin, please make sure
that your Ooma Telo is installed and operating properly, as your new
handset cannot be set up without a functioning Telo.
Step 1
Remove the battery cover located on the
back of the handset by sliding it away
from the center of the device. Insert the
two rechargeable AA batteries, making
sure that you align the flat end against
™
the springs. Replace the battery cover by
sliding it in the opposite direction.
batteries. Other types of batteries may
damage the handset or create a risk of fire.
700-0149-101
Basic Operation Calling Features
Placing Calls Speakerphone Phonebook
Enter the number you wish to call and Set up your phonebook by going to:
Press the key to start a call in
then press . To end the call, press . speakerphone mode, or during a call
my.ooma.com/contacts
to switch to speakerphone. Press
To search your contact list, use the
You can add new contacts manually
again to go back to using the earpiece
keypad to spell out the first few letters of
or import existing contacts from many
(or headset if one is plugged in).
the contact name. Matching entries will
popular applications and sites.
automatically appear on the screen.
Muting the Microphone
To sync your phonebook down to your
To make a second call while you are While you are on a call, you can turn the
handsets, click the
already on the phone, press to microphone off by pressing the Mute
web page or select
switch lines and then dial the phone soft key. Press the Unmute soft key to
main menu on your handset and then
number. turn the microphone on again.
Sync config
Note:
This requires the Instant Second
Volume Adjustment
From the home screen, press left on the
Line feature of Ooma Premier.
To adjust the ringer volume, press
navigation pad or select
up/down on the navigation pad while from the main menu to bring up a list of
Receiving Calls
you're on the home screen. your contacts. Use the navigation pad
Press when the phone is ringing.
to scroll and press
To adjust the call volume, press
of phone numbers for a contact. Choose
Joining an Existing Call up/down while you're on a call. This
one and then press
will adjust the volume setting for the
You can join an existing call-in-progress
earpiece, speakerphone, or headset
by picking up an unused handset and
Voicemail Playback
Join depending on which one is active.
pressing . Press the soft key
To access your voicemail account, press
and then select the line you wish to join.
the Voicemail
Handset Paging
screen and follow the audio prompts.
To locate your handset, press the Page
Picture Caller-ID
key on your Ooma Telo (see page 2
When an incoming call comes in, you'll When listening to your voicemail, press
diagram). All handsets that are powered
see the associated phone number on to play the previous message, press
on will chime for 30 seconds. to replay the current message and
the display.
to skip to the next message. Delete
Press on the handset to stop paging.
If the caller is in your Ooma phonebook,
the current message by pressing
you'll also see their name and picture (if
International Calls and save by pressing
available) shown on the handset display.
To place an international call, dial
Press to end voicemail playback.
Note: Ooma Premier users will see the
followed by the country code
caller-ID name even if the caller is not in
and phone number. Depending on your Call Logs
your phonebook. account settings, you may hear your
From the home screen, press right on
prepaid balance announced before the
the navigation pad or select
Call-waiting
call is connected.
from the main menu to scroll through
Switch to a second incoming call by
Note: a list of your recent calls. Press
To make international calls and
pressing or the Answer soft key.
return a call.
access other premium services such as
The current call will be automatically
411, you must charge up your prepaid
placed on hold. Switch back to the first
Redial
my.ooma.com/prepaid
account at:
call by pressing again.
Press to bring up a list of previously
dialed numbers. Scroll through the list
6 and then press
Step 2 Charge the Handset
Plug the AC adapter into a power outlet
and then connect the AC adapter cable
to the charging cradle. Put the handset
on the cradle.
When the handset is on its cradle, it will
show a lightning bolt in the battery icon
when it is charging.
We recommend that you leave the hand-
Charging AC Adapter 2 AA Batteries
set on the cradle for 30 minutes before
Cradle (rechargeable)
proceeding to the next step. The handset
requires 10 hours to fully charge.
Step 3 Register the Handset
Press the Page key on your Ooma Telo
and hold it down for three seconds to
activate registration mode. When the
handset detects the Telo, press the
YES soft key to proceed.
Insert Batteries
Once the handset is successfully
registered, the home screen will be
displayed.
Each Ooma Telo supports up to four
Ooma HD2 Handsets.
IMPORTANT:
the first-generation Ooma Telo Handset. If you wish to switch
from using the original Ooma Telo Handset to the new Ooma
WARNING: If you need to replace
HD2 Handset, you must first dial
the batteries included with your
connected to your Ooma Telo. The Telo will reboot and download a new
handset, use only rechargeable
version of software. The upgrade will take about 5 minutes to complete.
Nickel Metal-Hydride (Ni-MH)
Once the Telo is back in service, repeat Step 3. The Telo will now connect
to your HD2 Handsets. Any older Telo Handsets will no longer work.
1
Premier Features
Ooma Premier is a collection of
Intercom
advanced calling features that have
Use the intercom to connect with other
been designed to enhance the
members of your household. To use
capabilities of your home phone. With
this feature, select Intercom from the
over 25 features to choose from, there's
main menu. Choose a handset you
something for everyone!
Call All
wish to call or select to ring all
handsets. In addition to the features described
below which take advantage of
Baby Monitoring
Sync
button on the your Ooma HD2 Handset, Premier
Baby monitoring lets you listen in
Services
from the subscribers can also access
on another room when you're busy
privacy protecting features to block
elsewhere in your home. Monitoring
telemarketers, call forwarding options to
.
works in one direction, with one handset
prevent missed calls, and many other
acting as a remote microphone and the
convenient features that greatly enhance
Phonebook
other handset acting as a speaker.
the capabilities of your home phone.
The first time you use this feature, you
To learn more about all of the features
must enable the function on the handset
available in Ooma Premier, visit:
Select to view a list
you will use as a remote microphone. Go
my.ooma.com/premier
Settings
to from the main menu and
to place the call.
Baby monitor
turn on the option. The
Enhanced Voicemail
handset is now ready to be monitored.
Now pick up the handset you will use
Send to Voicemail
soft key from the home
as the speaker. Select Intercom from
When an incoming call comes in, press
the main menu. Choose the handset
the Options softkey and then select
you wish to monitor and then press the
Send to VM to send the call directly to
Monitor
softkey.
voicemail. You can also send an active
call to voicemail.
Favorites
Set up a list of your favorite callers for
Do Not Disturb
,
easy access. Add a phone number from
You can engage Do Not Disturb and
.
your call logs, redial list, or phonebook
send all calls straight to voicemail.
by highlighting the number and then
Toggle Do Not Disturb on and off by
Options
pressing the softkey and DND
pressing the soft key from the
Add to favorites
selecting . Select
home screen or selecting the Do Not
which speed dial slot you want the
Services
Disturb option from the
Call Logs
number to be assigned to.
Voicemail Monitoring
Access your favorites by pressing
to
When an incoming call goes to
from the home screen and then the
voicemail, you'll be able to hear the
speed dial slot number you wish to dial.
caller leaving their message through the
You may also press and hold the speed
handset speaker.
dial slot number from the home screen
to make the call directly.
Press if you want to pick up the call,
to redial. 7 or press to shut off the speaker.
Quick Reference
Display screen
Left soft key
Navigation pad
Answer key
Menu key
The Ooma HD2 Handset is not compatible with
on a phone
Redial
2
Troubleshooting
Enhanced Calling
My handset doesn't turn on
Instant Second Line™
• Make sure your batteries are properly
If someone else is already on a call, pick
installed and sufficiently charged.
up any Ooma handset and press
to get a fresh Ooma dialtone to make
My handset doesn't ring
a second call. You'll see the line
• Your ringer may be turned off. Increase
indicator light up when you're on the
the ringer volume by pressing up on the
second line.
navigation pad from the home screen.
Enhanced Call Waiting DND
• When is on, the status bar will
If someone is already on the line and display and all incoming calls will
you receive a second incoming call, go directly to voicemail. To turn this
feature off, press the DND soft key on
any Ooma handsets not in use will ring.
to answer the call. the home screen.
Press
I don't hear a dialtone
Three-way Conferencing
• Verify that your Ooma Telo is powered
With calls on both lines, press the
on and working properly. The Ooma
Options
softkey and then select
logo should be lit blue. If you have
3-way conference
the option to
a regular phone, plug it into the
merge both lines together. To split the PHONE
port of the Telo to check for
conference into individual calls, press dialtone.
Options
the softkey and then select the
My handset is stuck in Searching
Stop conference
option.
• The signal quality may be too low for
Virtual Numbers the phone to operate reliably. Reset
Select a second phone number for your the phone by pressing and holding
the button and move the handset
in-laws, home business, or to make it
closer to the Telo and.
easy for loved ones living in another
area code to reach you. To configure
My handset won't charge
this feature, go to:
• Make sure the charging cradle is
my.ooma.com/numbers
plugged in.
Personal Devices • Make sure that the handset is placed
in the cradle securely.
Each Ooma HD2 Handset can be
configured as a personal device,
allowing you to set up a separate
phone number and voicemail account
menu. Need Assistance?
for a home office or a member of your
Check out these resources for troubleshooting guides or
household.
additional help:
Your personal device will have a
Online knowledgebase:
separate My Ooma account, allowing
User manuals: www.ooma.com/userguide
you to customize your new phone line
Community forum:
forums.ooma.com
exactly the way you want it. To configure
Live customer care: 1-888-711-6662 (US)
this feature, go to:
1-866-929-6662 (Canada)
my.ooma.com/numbers 8
Home Screen
After the handset is registered to your Telo, it will display a home
screen similar to the one pictured below.
Earpiece
Handset
name
Right soft key
Left soft key
Headset jack label
Select key
Hangup key
Signal Strength Indicator Mute Indicator
Signal bars show the connection Displays whether the
strength to the Ooma Telo microphone is muted
Battery Indicator Missed Call Indicator
Shows the battery charge level. Displays when you have
A lightning bolt will flash when missed calls to review
the batteries are charging
Ringer Off Indicator
Line Indicators Displays when the ringer
Shows which line or lines are volume is turned off
currently in use (this phone will not ring)
Speakerphone Indicator Do Not Disturb Indicator
Shows whether the speakerphone Displays when Do Not
Speakerphone
functionality is engaged Disturb mode is enabled (no
phones will ring)
HD Indicator
Microphone
Displays when you have
established an HD-quality call
3
Warranty, Safety and Legal Notices
What this Warranty Covers. Ooma agrees to Limitation on Liability. THIS WARRANTY IS
• Remove the batteries from the
provide a limited warranty to the holder of a valid THE COMPLETE AND EXCLUSIVE WARRANTY
handset and re-install them. Replace proof of purchase ("Consumer" or "you") that the AGREEMENT FOR THE PRODUCT BETWEEN
Ooma HD2 Handset contained in this package YOU AND OOMA. NO ONE IS AUTHORIZED
the batteries with new Ni-MH
("Product") is free from material defects in material
TO MAKE MODIFICATIONS TO THIS LIMITED
rechargeable batteries if your current and workmanship, subject to the exclusions noted
WARRANTY AND YOU SHOULD NOT RELY ON
below. This limited warranty extends only to the
ANY SUCH MODIFICATION. OOMA RESERVES
set no longer works.
Consumer for Products purchased and used in the
THE RIGHT TO CHANGE ITS LIMITED WARRANTY
United States of America or Canada.
WITHOUT PRIOR NOTICE FOR FUTURE SALES.
I hear noise or static
What Ooma Will Do. During the warranty period, OOMA DISCLAIMS ALL OTHER WARRANTIES
Ooma or its authorized service representative will WITH RESPECT TO ITS PRODUCTS, WHETHER
• Bring the handset closer to the Ooma
repair or replace, at its option, without charge, a
EXPRESS, IMPLIED, STATUTORY OR OTHERWISE,
Telo to see if quality improves. Product which is found to be materially defective in
INCLUDING WITHOUT LIMITATION, COURSE OF
materials or workmanship and returned to Ooma.
DEALING, TRADE USAGE OR PRACTICE OR THE
• Try moving your Ooma Telo and Ooma, at its option, may use new or refurbished
WARRANTIES OF MERCHANTABILITY, FITNESS
replacement parts to repair the Product, or may
FOR A PARTICULAR PURPOSE, TITLE, OR
handset away from devices that
replace the Product with a new or refurbished
NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
may generate interference (other product having the same or similar function.
MOREOVER, OOMA SHALL NOT BE LIABLE FOR
How Long this Warranty Lasts. This limited
phones, computers, wireless devices, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
warranty shall expire one (1) year from the date of the
PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY
electrical appliances like microwaves). Product purchase. Replacement or refurbished parts
NATURE ARISING OUT OF, OR IN CONNECTION
and products are warranted for the original Product
WITH, THE LIMITED WARRANTY OR THE USE OR
warranty period. This warranty terminates if you sell
Call quality is not good PERFORMANCE OF ANY PRODUCT, WHETHER
or transfer your Product.
BASED ON CONTRACT OR TORT, INCLUDING
• Try adjusting the earpiece volume.
What this Warranty Excludes. This limited warranty NEGLIGENCE, OR ANY OTHER LEGAL THEORY,
does not cover: (a) the cost of shipping and handling EVEN IF WE HAVE BEEN ADVISED OF THE
• Move closer to the Ooma Telo to see if for returned and replacement products, or damage
POSSIBILITY OF SUCH DAMAGES. THE TOTAL
or loss during shipment for warranty service; or
the audio quality improves. AGGREGATE LIABILITY BY OOMA FOR DAMAGES
(b) any software (which is governed exclusively
OF ANY NATURE, REGARDLESS OF FORM,
by the licensing terms of such software); or (c)
ACTION OR FORESEEABILITY, SHALL IN NO
• Ensure that the handset batteries are
any Product that has been subjected to misuse,
EVENT EXCEED THE AMOUNT PAID BY YOU TO
accident, shipping or other physical damage,
fully charged. US FOR THE PRODUCT UPON WHICH LIABILITY
improper installation, abnormal operation or handling
IS BASED. SOME STATES AND/OR COUNTRIES
that is contrary to operation instructions, neglect,
I need to register the handset to DO NOT ALLOW LIMITATIONS ON HOW LONG
acts of god, inundation, fire, water or other liquid
AN IMPLIED WARRANTY LASTS, AND/OR DO
intrusion, or force majeure; or (d) any Product that
another Telo
NOT ALLOW THE EXCLUSION OR LIMITATION OF
has been damaged due to repair, alteration, or
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
• To unregister the handset, select modification by anyone other than an authorized
THE ABOVE LIMITATIONS AND/OR EXCLUSIONS
service representative of Ooma; or (e) any Product
Settings from the main menu and
MAY NOT APPLY TO YOU. IF SUCH IS THE CASE,
to the extent that the problem experienced is
select the Unregister handset option. caused by signal conditions, network reliability or TO THE EXTENT PERMITTED BY APPLICABLE
cable or antenna systems; or (f) any Product whose LAW, OOMA LIMITS THE DURATION OF ANY
If your handset is in Scanning mode,
identifying information has been removed, altered IMPLIED WARRANTIES TO THE DURATION OF THIS
you can press the button or rendered illegible; or (g) any Product purchased, EXPRESS LIMITED WARRANTY.
used, serviced, or shipped for repair from outside
and directly select the Unregister
the United States or Canada, or that is returned
What the FCC wants you to know
handset option. without a valid proof of purchase; or (h) any indirect
or consequential harm caused as a result of any This device complies with part 15 of the FCC rules.
defect or failure of the Product to properly operate, Operation is subject to the following two conditions: (1)
• You may now follow Step 3 to register
including without limitation lost data or inability to This device may not cause harmful interference, and
the handset with a different Telo. communicate. (2) This device must accept any interference received,
including interference that may cause undesired
How to Get Warranty Service. To obtain warranty
operation. Privacy of communication may not be
service, call Customer Support toll-free at 1-888-
ensured when using this device.
711-6662 (USA) or 1-866-929-6662 (Canada) for
detailed information, including instructions on
This equipment has been tested and found to comply
how and where to return your Product and on
with the limits for a Class B digital device, pursuant
any applicable costs associated with a repair,
to Part 15 of the FCC rules. These limits are designed
replacement or exchange. You may be required to
to provide reasonable protection against producing
provide proof of purchase before obtaining warranty
harmful interference in a residential installation. This
service, and it is your sole responsibility to maintain
equipment generates, uses, and can radiate radio
such proof (e.g., a sales receipt). Returned products
frequency energy and, if not installed and used in
www.ooma.com/support that are determined not to be materially defective will
accordance with the instructions, may cause harmful
be subject to a handling fee. If you disagree with any
interference to radio communications. However, there
of our decisions with respect to warranty service,
is no guarantee that interference will not occur in a
you have the right to contest that decision as
particular installation. If this equipment does cause
permitted under applicable laws and regulations.
harmful interference to radio or television reception,
How State Law Applies. This limited warranty gives which can be determined by turning the equipment
you specific legal rights. You may also have other off and on, the user is encouraged to try to correct the
9 rights which vary from state to state. interference by one or more of the following measures:
Navigating the User Interface
Using the soft keys
Your Ooma HD2 Handset has an
easy-to-use interface that puts There are two context-sensitive soft
the most common features at your keys just under the display. Shortcuts
fingertips while still letting you access to popular functions are assigned to
Status bar
all the advanced features the handset these keys. The handset will update
is capable of. the label above the keys as you use
the phone. Press the appropriate soft
Accessing the main menu
key to invoke the assigned function.
Press the key from the
Date and
home screen.
Accessing other options
time
To see a list of all available functions
To select an item
on a screen, press the Options soft
Use the navigation pad to scroll
key.
through a menu until you have
highlighted the item you want, then
To exit a menu
press the center Select key.
Press the key or left on the
Voicemail
navigation pad to go back one menu
indicator
level. Press to exit all menus.
Right soft key
label
Main Menu Options
The following options are available from the main menu:
Voicemail — Listen to and
manage your voicemail
Intercom — Intercom to or
monitor other handsets
Services
— Engage features
like Do Not Disturb
Phonebook — Browse and
search your contacts
Favorites — Speed dial your
friends and family
Call logs
— Access a list of
your recent phone calls
About — Information about
your Ooma system
Settings — Configure your
phone preferences
4
• Reorient or relocate the receiving antenna. • To prevent overheating, situate all parts of the product
away from heat sources such as radiators, heat
• Increase the separation between the equipment
registers, stoves, or other fixtures, appliances and
and receiver.
products that produce heat or any area where proper
ventilation is not provided.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is • Unplug with caution the product from power outlets
connected. or USB ports if it emits smoke, an abnormal smell or
makes unusual noise. These conditions may cause fire
• Consult the dealer or an experienced radio/TV
or electrical shock.
technician for help.
• Do not disassemble the charging cradle, it contains no
• Try moving your Ooma Telo and Ooma HD2
user-serviceable parts.
Handset away from devices that may generate
• On the Ooma HD2 Handset, the battery cover is
interference, including: computers, wireless devices
removable and the rechargeable batteries may be
and electrical appliances (such as microwaves).
replaced. Do not disassemble any other part of the
Changes or modifications to this equipment not
Ooma HD2 Handset, it contains no user-serviceable
expressively approved by the party responsible for parts.
compliance, or operation of this product in any way
• Unplug the product from any power outlet or USB port
other than as detailed to by the User Manual could
before cleaning. Do not use liquid or aerosol cleaners,
void the user's authority to operate this equipment.
use a damp cloth or a microfiber cloth for cleaning.
To insure the safety of many users, the FCC has • Do not allow anything to rest on the Ooma HD2
established criteria for the amount of radio frequency Handset, its charging cradle, or power adapter.
energy various products may produce depending on
• Unplug the product from the power outlet if the cable
their intended use. This product has been tested and
or power adapter prongs are damaged or frayed, if
found to comply with the FCC's exposure criteria.
liquid has been spilled onto the product, if the product
has been exposed to rain, water or any other liquid, if
Industry Canada Notice the internal components of the Ooma HD2 Handset,
charging cradle, or its power adapter are exposed.
This device complies with Industry Canada licence- • Do not use the Ooma HD2 Handset to report a gas leak
exempt RSS standard(s). Operation is subject to in the vicinity of the leak as it could ignite the gas.
the following two conditions; (1) this device may not • The power adapter is intended to be correctly oriented
cause harmful interference, and (2) this device must in a vertical or floor mount position, the prongs are
accept any interference, including interference that not designed to hold the power adapter in place if it is
may cause undesired operation of the device. plugged upside down, for example do not use facing
down power outlets on a ceiling, under a table or in a
Le présent appareil est conforme aux CNR
cabinet.
d'Industrie Canada applicables aux appareils radio
• Use only RECHARGEABLE batteries. The batteries
exempts de licence. L'exploitation est autorisée aux
must be Ni-MH (Nickel-Metal Hydride) type and AA (R6)
deux conditions suivants: (1) l'appareil ne doit pas
size. Do NOT use Alkaline, Manganese, Ni-Cd batteries.
produire de brouillage, et (2) l'utilisateur de l'appareil
• Do not mix old and new batteries. Batteries must
doit accepter tout brouillage radioélectrique
be inserted with the polarities (-) and (+) in correct
subi, même si le brouillage est susceptible d'en
positions.
compromettre le fonctionnement.
• Do not try to open, mutilate or burn batteries. Exposure
to or swallowing the ingredients contained within or
Safety Information their combustion products could be harmful. Nickel is a
chemical known to state of California to cause cancer.
When using telephone equipment, including the
• Be careful when handling the batteries. Conductive
Ooma HD2 Handset, basic safety precautions should
materials such as bracelets, silverware, metallic
always be followed to reduce the risk of fire, electric
surfaces may create a short-circuit leading to a battery
shock, damage to equipment, loss of property,
overheat and would cause burns or release of toxic
severe injury to persons or even loss of life, including
ingredients.
the following:
• Do not intentionally short-circuit the batteries.
• Do not use this equipment and all related accessories • Remove the batteries from the Ooma HD2 Handset
near or under water, for example, near a bathtub, wash
before shipping or storing the product.
bowl, kitchen sink or laundry tub, in a wet basement,
• Do not throw your old batteries in the trash. Please call
near a swimming pool, under the rain, do not plunge
1-800-8-BATTERY (1-800-822-8837), they will provide
any parts in water or any other liquid.
you with the address of the recycling center nearest
• Avoid using this product during an electrical storm.
to you.
There may be a remote risk of electric shock from
lightning.
© 2016 Ooma, Inc. All rights reserved. Reproduction
• Use only the charging cradle indicated in this manual
in whole or in part without written permission is
and included in the original product box, if necessary
prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma
order a new replacement charging cradle from Ooma.
HD2 Handset, Ooma Premier and all other Ooma
• Do not insert the power adapter into an extension
company, product and service names and slogans are
cord, receptacle or outlet unless the prongs can be
trademarks of Ooma, Inc. All other product, service
fully inserted, failure to do so may cause electric shock
or brand names are the property of their respective
or excessive heat resulting in a fire.
owners. Patent pending.
• Do not overload power outlets and extensions cords,
otherwise it can result in fire or serious electrical shock.
10
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