• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Follow any special loading instructions that came with the paper.
Parent topic:
Related references
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Paper Ejection Problems
Paper Specifications
Related tasks
Loading Paper in Cassette 1 (Upper Cassette)
Loading Paper in Cassette 2 (Lower Cassette)
Paper Jam Problems in the Paper Cassette
If you see a message that paper has jammed in the paper cassette, follow the steps here or on the LCD
screen to clear the jam.
1. Cancel the print job, if necessary.
Solving Paper Problems
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