Canon imageRUNNER ADVANCE C3325i Service Manual page 78

To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 8
A copy of the e-Tag warranty claim form and the machine's service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
• Dealer Name
• Machine's Installation Date
• Machine's Serial Number
• Part Number
• Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the
bottom of the e-Tag warranty claim form, accompanied by a copy of the
e-Tag warranty claim form, the machine's service history log, a "before"
sample copy that depicts the problem, and an "after" sample copy that
shows that the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.
imageRUNNER ADVANCE C3300 Series Service Guide
imageRUNNER ADVANCE C3300 Series Service Guide
–
e-Support: e-Tag Claim Console
• Part Description
• Date Part Was Removed
• Machine Copy Count
• Reason for Removal
May 2015
Page 71