Flat-Rate Program - Canon imageRUNNER ADVANCE C3325i Service Manual

imageRUNNER ADVANCE C3300 Series Service Guide
3.

Flat-Rate Program

The Flat-Rate Program provides a flat-rate credit to Canon USA's
full-line dealers as compensation for warranty expenses that they may
incur. Dealers who purchase an imageRUNNER ADVANCE C3300
Series device will receive a Flat-Rate Program credit during the month
after their purchase. This credit covers the dealer's cost of defective
parts and drums with a dealer cost under $300.00 that have been
replaced during the term of the end-user's Limited Warranty.
The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures.
The flat-rate credit is a percentage of your eligible machine purchases,
drums, and accessories. Flat-rate credits are posted monthly in the CNA
(Canon Network Access) section of Canon USA's ISG Central Web site.
Refer to the Online Limited Warranty Credit Inquiry section for more
information.
Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed on
the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.
To request a part reimbursement credit, complete the e-Tag warranty
claim form in the Warranty section of the e-Support Center Web site at
http://www.support.cusa.canon.com. Refer to the e-Tag section of this
Service Guide for further details and instructions.
imageRUNNER ADVANCE C3300 Series Service Guide May 2015
Page 66