Camera issues
Bluetooth issue
Table 11. Bluetooth issue
Bluetooth issue
Issue
Bluetooth issues
Touchpad / Hotkeys issues
Table 12. Touchpad / hotkeys issues
Issue
Touchpad not responding
52
Diagnostic and troubleshooting
Audio, screen, and camera issues
1
Try adjusting the brightness with the brightness keys at the
top of the keyboard.
2
In the status area in the bottom-right of the screen, check the
display and make sure there are no issues with a mirrored or
extended display.
3
Try rebooting the Chromebook
4
If the screen issues persist, try to Reset or Recover the
Chomebook.
If the camera is not operating properly (blurry images or poor
performance):
1
Check that the camera is not being blocked or covered by a
privacy screen or other obstruction.
2
Try using different apps that use the camera. Try a Google+
Hangout or the onboard camera app
3
Try rebooting the Chromebook
4
If the camera issues persist, try to Reset or Recover the
Chomebook.
Possible solutions
If you run into issues while attempting to pair or use a Bluetooth
device with the Chromebook, try the following steps to resolve the
issue:
1
First, make sure that the Bluetooth device you are trying to
pair is supported by the Chromebook.
2
Try disabling and re-enabling Bluetooth connectivity from the
status area in the lower-right corner.
3
Try restarting the Chromebook.
4
If you are still encountering issue with bluetooth, try to Reset
or Recover the Chomebook.
Touchpad / Hotkeys issues
Possible solutions
If the touch pad has stopped responding, try the following steps to
resolve the issue: Try moving the cursor after each step:
1
Tap the Esc key several times.
2
Drumroll the fingers across the touch pad for a few seconds.
3
Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.